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Can someone help please?

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  • Maik Sinnige_NLM Offline
    Maik Sinnige_NLM Offline
    Maik Sinnige_NL Dutch Users
    wrote on last edited by Maik Sinnige_NL
    #1

    I play OSM on my laptop but i also want to play it on my phone.
    I once made an account on my phone, ages ago, but that's not the account that i use now. But when i install the game on my phone, i get a pop-up that says ''Oops, something went wrong with starting OSM. Please come back later''. I can't do anything after this popped up and now i'm stuck.
    Does anyone know why i get this pop-up and how i can get it fixed?

    Yes i've tried to re-install the app over and over again and shutting my phone down but it doesn't work.

    Thank you in advance

    Majstor MattM 1 Reply Last reply
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  • Majstor MattM Offline
    Majstor MattM Offline
    Majstor Matt
    replied to Maik Sinnige_NL on last edited by
    #2

    @maik-sinnige_nl Have you tried before uninstalling the app to delete all data from the app before uninstalling?

    Settings --> Apps ---> OSM ---> Data/Storage ---> Delete all + delete prememory

    Thats how its one on Samsung phones, then when you install the app again it should ask you all data from the scratch (username, password etc.)

    alt text
    šŸ„‰ OSM Nations Cup 2021 - 3rd place (Croatia)
    Crew: Proud to be Croat

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  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #3

    If @Majstor-Matt advise don't help you logging in, it's probably due to the fact that your device is attached to a locked account.

    Please fill in a ticket explaining clearly your problem (in English) and providing old account manager name

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

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