Game doesn’t start

[merijnntje_NL]

When i start my OSM game, there is a message that keeps popping up. This message says: something went wrong, please try again later. That’s the only thing i can see and when i close this message it pops up again. The phone i’m using is a iphone 11.

I tried to fully reset my phone and i tried to delete the game several times and download it again, but nothing helps unfortunately…

[BrandZone_NL]

When making a question:

First, try to find out if the 'Help' pages on each page on OSM can answer your question - chances are the answer you seek is there for you - most subjects are covered.
Members should also check the Common Questions topic.
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(c) Type out your question - don't worry about spelling or stuff like that - this isn't an English exam. As long as you get your question across, that's good enough for us.
(d) Your question must be in English language - if it is not it will be closed.
(e) Wait for an answer.
When reporting a bug:

Before you open a new thread in this forum make sure you check all open threads, in case the bug you're about to report has already been reported by someone else.
Members should also check the Known Bugs topic.
*In case none of the open threads mentions the bug you want to report and it’s not listed on the known bugs topic, you can open a new one with a simple title fitting the bug context– Start topic title with: [Bug].
Type us as much information as you can, try to be concise and precise when reporting a bug, and remember to fill the template (See it below).
Try to be available to follow/answer the suggestions/questions from OSM Support members.
Bug Report Template:
At this moment we've got 5 different versions on which users can login to OSM:

Website (PC or mobile device)
Facebook
Android App
iOS App (iPhone)
iOS App (iPad)
All bugs should be reported using the following basic guidelines.

Login: (Login of the user with the bug)
Account: (Slot1, Slot2, Slot3, Slot4)
Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
Screenshots: (Full screen - URL and time should be presented)
Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

***For bugs related with the full website and Facebook versions, please add:
Browser:

***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:
OS version:

"Success is not final, failure is not fatal: it is the courage to continue'

Al kan je je vraag ook op het Nederlandse forum kwijt met Nederlands format

[JadSay]

@merijnntje_NL having same issue here using iphone 13

[facugrandez]

@merijnntje_NL could you solve it?

[merijnntje_NL]

@facugrandez nope

[SpecialOne]

Hi,

Did you had any other acocunts before the one you're using now? Did other users logged on your device?

Game center is on?
Which world is set on OSM settings?

[facugrandez]

@SpecialOne Yes, i had an account, i think that the game try sign in the old account.

I need you to delete the other account.

[SpecialOne]

Yes, that's most probably the reason why this happens.

You'll have to contact our support and explain in detail what happened, provide old manager name and new one, so we can remove the link between old account and our device.

After that you would be explained how to clear data from your device and allow you to log back with new account!

[غوارديولا_657]

Why can't I enter the application from the iPhone 11 Pro, knowing that I play from the browser !