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  3. OSM IOS app not working

OSM IOS app not working

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  • R Offline
    R Offline
    Ratlov99
    English Users
    wrote on 9 Dec 2023, 21:13 last edited by
    #1

    Hello. While I had previously played OSM a few years ago, I started playing again about a week ago and created a new account.
    While playing my browser, either on my phone or computer, the game works good.
    But for some reason I can't even open the game on my Iphone. I have the latest IOS update and I'm playing in a Iphone SE 2020. The app always says there is a problem launching the game and I can't do anything.
    I believe the issue might be related to permissions? I believe the game asks me to give permissions that I cannot give in my settings. Other games have the option, for example, to give permission to text messages, phone calls, etc. OSM does not. Therefore I'm asking if somebody knows what the problem is or if I'm doung something wrong. I have installed the OSM app on my Macbook Air (the app designed for Ipad) and it works just fine. But on my phone it does not work. Can someone help?
    Thank you in advance

    B F 2 Replies Last reply 10 Dec 2023, 04:21
    1
    • R Ratlov99
      9 Dec 2023, 21:13

      Hello. While I had previously played OSM a few years ago, I started playing again about a week ago and created a new account.
      While playing my browser, either on my phone or computer, the game works good.
      But for some reason I can't even open the game on my Iphone. I have the latest IOS update and I'm playing in a Iphone SE 2020. The app always says there is a problem launching the game and I can't do anything.
      I believe the issue might be related to permissions? I believe the game asks me to give permissions that I cannot give in my settings. Other games have the option, for example, to give permission to text messages, phone calls, etc. OSM does not. Therefore I'm asking if somebody knows what the problem is or if I'm doung something wrong. I have installed the OSM app on my Macbook Air (the app designed for Ipad) and it works just fine. But on my phone it does not work. Can someone help?
      Thank you in advance

      B Offline
      B Offline
      Bossnian
      English Users
      wrote on 10 Dec 2023, 04:21 last edited by
      #2

      @Ratlov99 I think we share the same problem. Does your error message resemble this? 4c653340-74a4-4bdc-9846-e12b1d10b74b.jpg

      R 1 Reply Last reply 10 Dec 2023, 12:08
      1
      • B Bossnian
        10 Dec 2023, 04:21

        @Ratlov99 I think we share the same problem. Does your error message resemble this? 4c653340-74a4-4bdc-9846-e12b1d10b74b.jpg

        R Offline
        R Offline
        Ratlov99
        English Users
        wrote on 10 Dec 2023, 12:08 last edited by
        #3

        @Bossnian Yes, it's that exact message. Were you able to fix it?

        1 Reply Last reply
        0
        • R Ratlov99
          9 Dec 2023, 21:13

          Hello. While I had previously played OSM a few years ago, I started playing again about a week ago and created a new account.
          While playing my browser, either on my phone or computer, the game works good.
          But for some reason I can't even open the game on my Iphone. I have the latest IOS update and I'm playing in a Iphone SE 2020. The app always says there is a problem launching the game and I can't do anything.
          I believe the issue might be related to permissions? I believe the game asks me to give permissions that I cannot give in my settings. Other games have the option, for example, to give permission to text messages, phone calls, etc. OSM does not. Therefore I'm asking if somebody knows what the problem is or if I'm doung something wrong. I have installed the OSM app on my Macbook Air (the app designed for Ipad) and it works just fine. But on my phone it does not work. Can someone help?
          Thank you in advance

          F Offline
          F Offline
          FC Eddie_NL
          Moderator NL
          wrote on 10 Dec 2023, 12:53 last edited by
          #4

          @Ratlov99 @Bossnian

          Hi there,

          There is an issue on the iOS app that could prevent users from playing OSM on that platform. This is a known issue, but so far it seems impossible to fix. It's advised to play OSM on the webversion.

          @Ratlov99 About the permission: that is about accepting the GDPR (privacy regulation) before playing OSM.

          R 1 Reply Last reply 10 Dec 2023, 15:54
          1
          • F FC Eddie_NL
            10 Dec 2023, 12:53

            @Ratlov99 @Bossnian

            Hi there,

            There is an issue on the iOS app that could prevent users from playing OSM on that platform. This is a known issue, but so far it seems impossible to fix. It's advised to play OSM on the webversion.

            @Ratlov99 About the permission: that is about accepting the GDPR (privacy regulation) before playing OSM.

            R Offline
            R Offline
            Ratlov99
            English Users
            wrote on 10 Dec 2023, 15:54 last edited by
            #5

            @FC-Eddie_NL Thank you for your response! While the issue doesn't get fixed, is there any way to receive notifications from the browser version of the game? It would be really useful to receive notifications about training, transfers etc.

            F 1 Reply Last reply 10 Dec 2023, 17:16
            0
            • R Ratlov99
              10 Dec 2023, 15:54

              @FC-Eddie_NL Thank you for your response! While the issue doesn't get fixed, is there any way to receive notifications from the browser version of the game? It would be really useful to receive notifications about training, transfers etc.

              F Offline
              F Offline
              FC Eddie_NL
              Moderator NL
              wrote on 10 Dec 2023, 17:16 last edited by
              #6

              @Ratlov99

              In the webversion you can turn on notifications when you click on your managername in the top right corner.

              But do keep in mind that you only get the notifications when you have opened your browser.

              R 1 Reply Last reply 10 Dec 2023, 21:20
              1
              • F FC Eddie_NL
                10 Dec 2023, 17:16

                @Ratlov99

                In the webversion you can turn on notifications when you click on your managername in the top right corner.

                But do keep in mind that you only get the notifications when you have opened your browser.

                R Offline
                R Offline
                Ratlov99
                English Users
                wrote on 10 Dec 2023, 21:20 last edited by
                #7

                @FC-Eddie_NL Got it, thanks for your help

                F 1 Reply Last reply 10 Dec 2023, 23:02
                0
                • R Ratlov99
                  10 Dec 2023, 21:20

                  @FC-Eddie_NL Got it, thanks for your help

                  F Offline
                  F Offline
                  FC Eddie_NL
                  Moderator NL
                  wrote on 10 Dec 2023, 23:02 last edited by
                  #8

                  @Ratlov99

                  You're welcome

                  1 Reply Last reply
                  0
                  • F FC Eddie_NL locked this topic on 10 Dec 2023, 23:02
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                  10 Dec 2023, 23:02


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