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  3. [Bug] Press Room

[Bug] Press Room

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  • tmkc936T Offline
    tmkc936T Offline
    tmkc936
    English Users
    wrote on last edited by
    #1

    There is a BUG with my press room i think as it wasn't opening since a month ago it would usually just flash a blank screen and go back to the home/dashboard (whatever it is). But now it opens and displays the info. and after 2-3 second goes back to the home/dashboard. Pls fix it.

    FC Eddie_NLF 1 Reply Last reply
    0
    • tmkc936T tmkc936

      There is a BUG with my press room i think as it wasn't opening since a month ago it would usually just flash a blank screen and go back to the home/dashboard (whatever it is). But now it opens and displays the info. and after 2-3 second goes back to the home/dashboard. Pls fix it.

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #2

      @tmkc936

      Hi there,

      There was an issue with the press room, so it was disabled a while back. That issue has been fixed, so it is available again. Have you tried clearing the cookies and cache of the browser you are using? If it is about the OSM app then fully close it (not minimize) and open the app again.

      tmkc936T 1 Reply Last reply
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      • FC Eddie_NLF FC Eddie_NL

        @tmkc936

        Hi there,

        There was an issue with the press room, so it was disabled a while back. That issue has been fixed, so it is available again. Have you tried clearing the cookies and cache of the browser you are using? If it is about the OSM app then fully close it (not minimize) and open the app again.

        tmkc936T Offline
        tmkc936T Offline
        tmkc936
        English Users
        wrote on last edited by
        #3

        @FC-Eddie_NL
        well you see I just cleared my cache of my browser and it's still not working and about an hour ago it was showing some info but it's back to the same old showing the blank screen and after2-3 seconds going back to the home/dashboard.

        1 Reply Last reply
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        • tmkc936T Offline
          tmkc936T Offline
          tmkc936
          English Users
          wrote on last edited by
          #4

          am i ever going to get a solution

          FC Eddie_NLF 1 Reply Last reply
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          • tmkc936T tmkc936

            am i ever going to get a solution

            FC Eddie_NLF Offline
            FC Eddie_NLF Offline
            FC Eddie_NL
            Moderator NL
            wrote on last edited by
            #5

            @tmkc936

            So far, there is no one else that has this issue The best thing you can do right now is to ask other managers in your league if they also can't view the press room. If they have the same issue, then the issue probably lies in your league. If they can see the press room, then the issue lies somewhere on your end.

            Then you need to figure out what is causing that. On the webversion you could try using a cleaning program like Ccleaner to thoroughly clear cookies, cache and data. On the OSM app you could try the following steps. Before doing them you need to be sure that you have a way to log in to your account again, otherwise you lose acces to it.

            1. Clear app data
            2. Remove the OSM app
            3. Restart your phone
            4. Install the OSM app again
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