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  3. Unable to watch ads on the web version

Unable to watch ads on the web version

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  • L Offline
    L Offline
    LongLava
    wrote on 8 Mar 2024, 03:35 last edited by
    #1

    Whenever I try to watch ads to train the players, get boss coins or any other time, it just gets stuck loading. Some details of my situation : I use Firefox, my adblocker is disabled, my antivirus is disabled. Reference image of the "loading" is attached below
    Screenshot 2024-03-08 090244.png

    F 1 Reply Last reply 8 Mar 2024, 17:10
    1
    • L LongLava
      8 Mar 2024, 03:35

      Whenever I try to watch ads to train the players, get boss coins or any other time, it just gets stuck loading. Some details of my situation : I use Firefox, my adblocker is disabled, my antivirus is disabled. Reference image of the "loading" is attached below
      Screenshot 2024-03-08 090244.png

      F Offline
      F Offline
      FC Eddie_NL
      Moderator NL
      wrote on 8 Mar 2024, 17:10 last edited by
      #2

      @LongLava

      Hi there,

      Have you already tried clearing the cookies and cache of the browser?

      L 1 Reply Last reply 9 Mar 2024, 04:36
      0
      • F FC Eddie_NL
        8 Mar 2024, 17:10

        @LongLava

        Hi there,

        Have you already tried clearing the cookies and cache of the browser?

        L Offline
        L Offline
        LongLava
        wrote on 9 Mar 2024, 04:36 last edited by
        #3

        @FC-Eddie_NL Yes, I have tried clearing the cookies and cache prior to posting. The problem persists though

        1 Reply Last reply
        0
        • S Offline
          S Offline
          Samvid Sridhar
          English Users
          wrote on 10 Mar 2024, 20:12 last edited by
          #4

          Same problem with me and it has been happening since the double boss coin event a couple of weeks ago

          1 Reply Last reply
          0
          • T Offline
            T Offline
            Travi_D
            English Users
            wrote on 22 Mar 2024, 18:08 last edited by
            #5

            this issue has been ongoing since the new AdInPlay version of reward video began.
            it's been over a month now, I've tried 4 different browsers, cleared cookies, cleared cache, still will not work.
            OSM, lift your game!

            1 Reply Last reply
            0
            • T Offline
              T Offline
              TeóricoDelMännerbund
              wrote on 30 Oct 2024, 23:45 last edited by
              #6

              Hey, there! I know it is an old post, but had the exact same problem and the solution was deactivating the adblocks.
              Hope this helps!

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