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problems with my email

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  • K Offline
    K Offline
    Kylian10_Madrid
    wrote on last edited by
    #1

    I created an account in osm with my main email, but then I thought about changing the name and saw that it couldn't be done, so I deleted the account completely. The problem is that now I want to create an account with that email but I can't because it tells me that the email belongs to a disabled account or something like that, please help

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to Kylian10_Madrid on last edited by
    #2

    @Kylian10_Madrid

    Hi there,

    An e-mail can only belong to one account, even if that account has been disabled. You will have to contact our customer support to help you out with this. You can find our support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    After that, click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide the manager names of both you current account and the account that you disabled.

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