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Bought a player pack, didn't receive

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Francis LockEM
wrote last edited by

#1

I've bought a player pack, paid with my bank app with entity/reference, the pack never showed up in my items
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FC Eddie_NL Moderator NL
replied to Francis LockEM last edited by

#2

@Francis-LockEM

Hi there,

Then you should contact our customer service via below link. They can help you out.

https://support.onlinesoccermanager.com/hc/en-us

Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
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