Login Issue: OSM App Automatically Logs Into the Wrong Account on iPhone
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Hello OSM Team,
I am facing a problem with the OSM app on my iPhone and I hope you can help me.
When I open the OSM app, it automatically logs into a different account that is not mine. I cannot find any option to log out or switch accounts inside the app. The strange thing is that earlier today the app was logged into my correct account, but suddenly it changed to another one without my action.
When I try to log in through the website, everything works normally and I can access my correct account there. The issue only happens inside the iPhone app.
I already tried:
• Closing and reopening the app
• Restarting my phone
• Logging in from the websiteBut the problem is still there.
Could you please help me fix this issue or advise how to log out from the app and access my correct account?
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Hello OSM Team,
I am facing a problem with the OSM app on my iPhone and I hope you can help me.
When I open the OSM app, it automatically logs into a different account that is not mine. I cannot find any option to log out or switch accounts inside the app. The strange thing is that earlier today the app was logged into my correct account, but suddenly it changed to another one without my action.
When I try to log in through the website, everything works normally and I can access my correct account there. The issue only happens inside the iPhone app.
I already tried:
• Closing and reopening the app
• Restarting my phone
• Logging in from the websiteBut the problem is still there.
Could you please help me fix this issue or advise how to log out from the app and access my correct account?
Hi there,
For account issues you will have to contact our customer support. They can help you out with that. You can find them through the below link.
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