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  3. I can't login on the OSM app

I can't login on the OSM app

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This topic was forked from Report Regarding Multi-Accounting and Fair Play Violation - User: ham_di FC Eddie_NL
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  • M Offline
    M Offline
    MichaelRiethorst_NL
    wrote last edited by
    #1

    Hello, I don't know if my question belongs here, but I played OSM years ago. I created a new account and linked it to Facebook and my email. I can log in on the website with my username and password, but I can't in the app. When I log in with Facebook, I get a message that I can't create an account through Facebook, but it's linked to my new account. I'm supposed to receive a code to log in via email, but I'm not getting one either. So I can't use the app. Can anyone help me?

    FC Eddie_NLF 1 Reply Last reply
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    • M MichaelRiethorst_NL

      Hello, I don't know if my question belongs here, but I played OSM years ago. I created a new account and linked it to Facebook and my email. I can log in on the website with my username and password, but I can't in the app. When I log in with Facebook, I get a message that I can't create an account through Facebook, but it's linked to my new account. I'm supposed to receive a code to log in via email, but I'm not getting one either. So I can't use the app. Can anyone help me?

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote last edited by
      #2

      @MichaelRiethorst_NL

      Hi there,

      As for the code through the e-mail: have you also checked your spamfolder? The e-mail might be there.

      If not, then it could be that you are trying to log in on the OSM World version when you use the OSM app. Your account is located on the Dutch version (OSM NL). Both versions act independately of each other and an account created on one version can't be used on the other version.

      You can change the login version yourself:

      iOS: go to the settings of the OSM app through the settings of your phone. There you can change the login version
      Android: on the login screen in the OSM app you can change the login version.

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