Hi and thanks for reporting it, but we need more information in order to investigate and provide you a proper answer/solution!
Can you please try to fill in as much information as possible on below template as described in the topic Important Info - Please Read
When reporting a bug:
Before you open a new thread in this forum make sure you check all open threads, in case the bug you're about to report has already been reported by someone else.
Members should also check the Known Bugs topic.
*In case none of the open threads mentions the bug you want to report and it’s not listed on the known bugs topic, you can open a new one with a simple title fitting the bug context– Start topic title with: [Bug].
Type us as much information as you can, try to be concise and precise when reporting a bug, and remember to fill the template (See it below).
Try to be available to follow/answer the suggestions/questions from OSM Support members.
Bug Report Template:
At this moment we've got 5 different versions on which users can login to OSM:
Website (PC or mobile device)
Facebook
Android App
iOS App (iPhone)
iOS App (iPad)
All bugs should be reported using the following basic guidelines.
Login: (Login of the user with the bug)
Account: (Slot1, Slot2, Slot3, Slot4)
Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
Screenshots: (Full screen - URL and time should be presented)
Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)
***For bugs related with the full website and Facebook versions, please add:
Browser:
***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:
OS version:
