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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.4k Posts
  • mustafak12M

    The club fund package not being credited to my account

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    2 Posts
    37 Views
    FC Eddie_NLF
    @mustafak12 Hi there, If you buy a Pack from the OSM Store that contains items - Club Funds, Training Progression or Player Pack - it will be added to your inventory (the blue-yellow OSM bag). If you don't find it in your inventory, you will have to contact our customer support. They can verify your purchase and add the Club Funds if neccessary. You will find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Add proof of payment to speed up the process. Depending on how busy it is, it might take a couple of days before you receive a reply.
  • B

    Cannot Access My Account – Verification Code Not Received

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    3 Posts
    209 Views
    FC Eddie_NLF
    @Bimo_24 Hi there, As @SirFearless mentioned, you will have to contact our customer support through https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Also, for your own privacy, I have removed your e-mailadress that was in your post. I advice you to not post private information on a forum that is accessible for every OSM user.
  • aaa_66967A

    Recover my deleted account

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    2 Posts
    63 Views
    FC Eddie_NLF
    @aaa_66967 Hi there, In compliance with the General Data Protection Regulation OSM will have to permanentaly remove accounts from the database that have been inactive for a period of three years straight. So if the last time you logged in to your account has been over three years ago, then that account is gone forever and can't be restored. If you are unsure when it was the last time you logged into your old account, then it's best to contact our customer support. They can verify if account still excists or not. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • حسن ٣٤٥ح

    I want to resign from leading a team

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    1 Votes
    7 Posts
    310 Views
    FC Eddie_NLF
    Issue has been fixed some time ago already. Topic will be closed.
  • rado kochasR

    I can't open the game, what's going on?

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    3 Posts
    121 Views
    FC Eddie_NLF
    No news, so topic can be closed
  • MaxiPiccioniM

    Trouble with Facebook account link.

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    6 Posts
    98 Views
    FC Eddie_NLF
    You're welcome
  • M.UzunboyluM

    training time error

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    1 Votes
    14 Posts
    185 Views
    FC Eddie_NLF
    Since this is clear and event is over already, topic will be closed.
  • dame_tiD

    can't access the account

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    4 Posts
    106 Views
    FC Eddie_NLF
    No news, so topic gets closed
  • Onizuka EikichiO

    My account was hacked

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    10 Posts
    218 Views
    FC Eddie_NLF
    Since this will be handled through the customer support, I will close this topic.
  • GORDON MILNE 1990G

    missions dont show up

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    371 Views
    FC Eddie_NLF
    Well, I'm glad it got sorted out on it's own. I will close this topic then.
  • Ruben123456789R

    App

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    2 Posts
    57 Views
    FC Eddie_NLF
    @Ruben123456789 Hi there, For this issue you will have to contact our customer support as they can help you out with this problem. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide as much details about you issue as possible. Depending on how busy it is, it might take several days before you receive a reply.
  • Kacper 8K

    I didn't get my boss coins for inviting

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    2 Posts
    38 Views
    FC Eddie_NLF
    @Kacper-8 Hi there, There are a number of requirements that needs to be met before you will receive these bonus Bosscoins. They are as follows: New user has to sign up via invitation link and on same session (if user installs app, then closes it and later opens it again and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. So make sure that you and your cousins met these requirements.
  • renat_18R

    Please help me

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    43 Views
    FC Eddie_NLF
    @renat_18 Hi there, You are playing in a league that doesn't have a human league moderator. That means that users can't be kicked from leagues when they are inactive. If you want to kick inactive users from your league, then you will have to create a league yourself.
  • lucasvn_L

    I CAN'T CHANGE MY ACCOUNT

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    2 Posts
    51 Views
    FC Eddie_NLF
    @lucasvn_ Hi there, That's because you are only allowed to have one account. For that reason there is no log out function in the OSM app. So if you have multiple accounts on OSM World (the international version of OSM) you are breaking the rules and risk both accounts to be banned. Can you explain why you want to log out of this account and log in to another account?
  • Billy Boyo_NLB

    Club temporarily not available

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    2 Posts
    39 Views
    FC Eddie_NLF
    @Billy-Boyo_NL Hi there, This is indeed due to maintenance happening on the server that you are playing on. Once the maintenance is over, your clubslot will become active again. This is not a scheduled maintenance and is therefore not announed.
  • DennisMahD

    Universal coach not giving correct percentages

    training
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    8 Posts
    176 Views
    rachelle99_5R
    Hello there, the universal coach should always have higher progression than the other players, also during training events. Could you share a screen recording next time to show us what's going on? Then we can look into it. Have a nice day!
  • GORDON MILNE 1990G

    did not get my extra 200 boss coin

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    8 Posts
    140 Views
    FC Eddie_NLF
    @GORDON-MILNE-1990 You're welcome and glad it's cleared up now. I will close your topic then.
  • Jovi BarinhoJ

    Morale

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    85 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, As @SirFearless already mentioned, you need to win matches to get morale up. Fitness will only get restored if they do not play a match. So either try to change tactics or sell your players and buy new players. Newly bought players will have full morale. Of course, their morale will also drop if you lose matches.
  • Jovi BarinhoJ

    i am robot

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    3 Posts
    78 Views
    FC Eddie_NLF
    @Jovi-Barinho Hi there, When did you joined that team? It could be that it was an older article and at that point that team was still controlled by the AI.
  • MaSa24M

    REWARDS

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    57 Views
    FC Eddie_NLF
    @MaSa24 Hi there, Mission objectives are given randomnly. So if you need to upgrade your stadium but have them already maxed out, then you won't be able to complete that objective. However, you do have two free slots. So if you really want to complete the missions, you could always start managing a team on one of your free slots and do two stadium upgrades.