Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • Issue with manager profile

    Locked
    7
    1
    0 Votes
    7 Posts
    118 Views
    SpecialOneS
    And this is fixed too! Tks for reporting it!
  • Analyst is not working - Error 400

    Locked
    54
    1
    0 Votes
    54 Posts
    918 Views
    SpecialOneS
    @JAY-ZO Tks for the heads up/feedback!
  • Can’t exit a tournament

    10
    0 Votes
    10 Posts
    267 Views
    JAY ZOJ
    @FC-Eddie_NL Yes, it is now working.
  • 0 Votes
    4 Posts
    94 Views
    FC Eddie_NLF
    This should be fixed.
  • green notification icon not working on Safari (website version)

    Locked
    4
    0 Votes
    4 Posts
    116 Views
    FC Eddie_NLF
    This should be fixed
  • missions

    2
    0 Votes
    2 Posts
    67 Views
    FC Eddie_NLF
    @suggs1968 Hi there, If this is still an issue then try to remove cookies and cache and see if that solves it. If not, then we need more details. You can use our bug template to report a bug. Bug Report Template: At this moment we've got 5 different versions on which users can login to OSM: Website (PC or mobile device) Facebook Android App iOS App (iPhone) iOS App (iPad) All bugs should be reported using the following basic guidelines. Login: (Login of the user with the bug) Account: (Slot1, Slot2, Slot3, Slot4) Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs) Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) *** Screenshots: (Full screen - URL and time should be presented) Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error) ***For bugs related with the full website and Facebook versions, please add: Browser: ***For bugs related with the Android App and iOS App versions, please add: App Version: Brand/type device: OS version:
  • Web: Game crash - Header empty

    Locked
    19
    1
    0 Votes
    19 Posts
    277 Views
    SpecialOneS
    Guess we can consider this issue as fixed. Tks for the report guys.
  • Several problems winners cup.

    3
    0 Votes
    3 Posts
    50 Views
    FC Eddie_NLF
    @Bjorno1880_NL Hi there, What was the result of the first match? There seems to be an issue with leaving the tournament after being eliminated. I have reported the issue.
  • الوو

    2
    0 Votes
    2 Posts
    35 Views
    FC Eddie_NLF
    @ماجد-الثمالي-9998 Hi there, The link to the images don't work, so can you be more specific about your issue.
  • WEB: Reward videos not working (BCs and Club Funds)

    Locked
    25
    0 Votes
    25 Posts
    456 Views
    FC Eddie_NLF
    This issue should be fixed already, so topic will be closed.
  • Cheater in my league

    Locked
    2
    0 Votes
    2 Posts
    50 Views
    FC Eddie_NLF
    @Lin0mercy_NL Hi there, If you still can't view the managers profile, try to clear temporary files. You can also report cheaters by creating a ticket through our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • Missions coins bug

    Locked
    2
    0 Votes
    2 Posts
    31 Views
    FC Eddie_NLF
    @lamborjimmy-19 Hi there, You will have to contact our customer support for this. They can verify if you received them or not. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • OSM app cannot start.

    Locked
    2
    0 Votes
    2 Posts
    41 Views
    FC Eddie_NLF
    @JoeyFlick Hi there, This is probably caused by an old account you had on OSM. To solve this you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • Account is not active

    2
    0 Votes
    2 Posts
    47 Views
    SpecialOneS
    Can you please be clearer? You're logged on your account, right?
  • Boss coins after unlocking Baas Van Amerika

    Locked
    3
    0 Votes
    3 Posts
    49 Views
    zstardustarimes_NLZ
    oke thnx
  • Coin bug

    Locked
    2
    0 Votes
    2 Posts
    57 Views
    FC Eddie_NLF
    @lamborjimmy-19 Hi there, The only thing you could try is going to our customer support and ask for help there. They might be able to verify this and add the Bosscoins to your account. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • Second and third league account transfer market

    Locked
    2
    0 Votes
    2 Posts
    34 Views
    FC Eddie_NLF
    @jotao-vitao Hi there, I know that that is frustrating, but transfers are for a large part pretty random. Sometimes you sell a number of players pretty quickly and other times it will take a bit longer. As long as the players that are put on the transferlist by the game engine decrease in price, there is no issue with the transfer system.
  • is osm totally down?

    Locked
    2
    0 Votes
    2 Posts
    45 Views
    FC Eddie_NLF
    @Arty84 Hi there, Unfortunately, OSM can experience downtime from time to time right now.. There are some issues after a recent server migration. The OSM devs are working on it, but they also have to rely on help from other companies. We apologies for the inconvenience.
  • I want to kick player of my league

    2
    0 Votes
    2 Posts
    52 Views
    FC Eddie_NLF
    @zT0mz Hi there, There are two requirements that needs to be met before you can kick someone out of your league. You need to have created your own league (be the league moderator) That player needs to be inactive for a minimal period of 72 hours straight. So, only on your first managerslot you could kick an inactive manager. Those that can be kicked will have an icon next to their managername in the managerlist.
  • Clubs deleted

    1
    0 Votes
    1 Posts
    29 Views
    No one has replied