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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Re: bug and question

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    JAY ZOJ
    great to see they gave us coins to compensate for the downtime. @FC-Eddie_NL is it possible to get some more information regarding the sim time?
  • Can't watch ad on laptop

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    FC Eddie_NLF
    @HamsterGaming6996 The only other things I can think about is an adblocker or to try it with a different browser. If you are using an adblocker and have it active for OSM, you will have to deactivate it. Otherwise I have no idea why they don't load. There are still some issues with the ads on the webversion, but the adplayer should atleast be shown. Then the ad either players or the adplayer gets closed again. On both occasions should the timer be reduced.
  • NOT ABLE TO PURCHASE ELIT PACKAGE

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    FC Eddie_NLF
    @ALISHEN11 Hi there, Can you give us some more details as to why you can't buy the Elite Playerpack? There are 4 different Player Packs. The first two (Silver and Gold) only costs some Bosscoins, while the other two (Diamond and Elite) have to be bought with real money.
  • Gold pack

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    FC Eddie_NLF
    @samuel1925 Oké thanks. I also didn't got that pop-up and it looks like there are some others users who didn't got it aswell. It's unclear why it didn't show up for some users.
  • Can't receive rewards for the transfer missions

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    FC Eddie_NLF
    @Jwenn_NL Yeah, I also didn't got that pop-up. It's unclear why the pop-up didn't appear for some users.
  • There is a scammer in the game called proctor_0

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    77TOMIBRUZZ777
    @FC-Eddie_NL proctor_0 tals about real money. That's why I suspect a scam.
  • login for my phone

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  • Servers dont respond

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    MAJ_BAM
    @FC-Eddie_NL Hello friends. I have a question for you. Due to system instability and the postponement of matches yesterday, September 19th, we ended up losing a day of the 2020/2021 event. Will we have an extra day of the event because of this? I believe everyone would like this to happen. Since there was no simulation, we ended up not being able to take advantage of the event in the friendlies twice or three times. I'm Brazilian, personally, and I have four slots occupied: one is a battle slot, the other is an important championship for my group, and there are important tournaments taking place in our country. Many bought young players through the scout, hoping to play two or three friendlies during the event, but because of the system issue, this won't be possible. I think it's in everyone's interest for this to happen. Could you please give us an answer on this?
  • Party problem

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    FC Eddie_NLF
    @Julian-Grassetto Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • Community Mission reward not received

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    FC Eddie_NLF
    @PeritMoren According to an admin you should be able to claim the Gold Pack tommorrow again (Sunday). The pop-up will show up when you login for the first time that day and only comes up that one time, so try not to accidentaly click it away.
  • Postponed match

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    FC Eddie_NLF
    @mak_244 Hi there, See the below topic for more info about the server issues https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • /problme

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    FC Eddie_NLF
    @adam-mouhtat Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • Accidental resignation from my league

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    FC Eddie_NLF
    @Mineds Hi there, I'm sorry, but there is nothing that can be done about that. Once you have resigned from a league it is impossible to join that league again. Your league will carry on without you and will end at the end of the season if you haven't set a new season up yet.
  • match keeps on status "match playing"

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    FC Eddie_NLF
    Hi there, See the below topic for more information https://forum.onlinesoccermanager.nl/topic/76018/servers-dont-respond/36 https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/36
  • Can't redeem mission's rewards

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    FC Eddie_NLF
    You're welcome
  • Match delayed for over 18 hours now..

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    FC Eddie_NLF
    @retrospectro Hi there, There were issues with the servers yesterday, so match simulation was halted. Those matches that didn't played yesterday will be played today if there are no issue. Otherwise they will be postponed again to tommorrow.
  • Errors in player ratings

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    hedrey 10H
    @Mastermind-XI There are 3 alignments, 2 managed to enter and 1 didn't. I wanted to know what happened and how to solve the problem.