Support

We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Problems with function

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    Hello mate, you can kick any manager out of your league if you are the league's moderator and the manager stays inactive for over 3 days.
    Can you tell us which account you want to kick ?

  • Sponsors

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    @Dead_Angel Hello Erik & welcome to the English forums. ☺

    First of all I noticed that you wrote something about your sponsors. You said: ..."every day"...
    But the sponsors that we choose for every club we manage can only offer us club funds during home matches or Cup matches and not every day and for each round we play.
    Now if you are sure that you didn't get any extra money even after a home match of your squad then indeed you have a problem.

    Solution:
    You can start with a simple clean up

    Log out from OSM . Refresh your browser info by pressing CTRL+F5, and also Clear all of your recent history , cookies, your cache/temporary Internet Files (manually or using a software like CCleaner) Re - loggin to your OSM account, but please if you use any ad-blocker you must disable it while playing your game.

    If after completing the above you still face the same problem then we will need from you to fill in a Bug Report with every detail of your problem and we definitely could use any screen shots from your leagues in trouble.

    How do we present a full Bug Report:

    Please follow this link to find all the useful infos and guidelines -https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3

    I will be waiting for your feedback Erik. Thank you in advance. :handshake_tone2:

  • 0 Votes
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    @Marc.vn.Gaal_NL

    Hello mate & welcome to the English forums. ☺

    About your questions:

    We do not need these details posted in here.
    It is not polite to discuss and accuse other managers via a public forum.
    I hope you can understand and respect that.

    Nope, you are in no position to kick any manager out of your league...Unless you are the one that created the certain league, meaning you are the league's moderator , but again you can only kick out a manager for being inactive for over 3 days ( with no loggins for more than 3 rounds )

    You can always report the manager that you suspect of playing unfair in any of your leagues by following these simple steps: Go to the profile page of the manager you wish to report and you will find there, on the up right corner, the cheat report button. Like it is shown on this screen shot : http://prnt.sc/dea9ty
    alt text
    Click on it and follow the instructions, provide evidents and detailed explanation for your report.

    Please await for your confirmation email and let the Staff Support do their job after that.

    That's all my friend . Thank you for your post and for your understanding. :handshake_tone2:

  • This topic is deleted!

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  • Latest update lags.

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  • how can ı report a cheater

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    Correct. Thanks.

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    Hi, welcome.

    You don't have to do anything, that happems sometimes when the simulations from the day before have had difficulties. Should be fine after todays simulation.

  • Real deal?!

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    @Stanko-Z-Bubnjevic said in Real deal?!:

    Can we get real money for winning the games?

    Hi, welcome.
    No, this is not a betting game

    Keep in mind that this is a company, so you will not get money for winning games.

  • Ranking

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    @leomessii2 Hi, welcome.
    Please remember that this forum is English only.
    If you want to join the conversation in your own language, you can join your country's group and disscuss things in your own language.

    Check this to see how: known-bugs

  • Changing my name?

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    @صالح-العسافي Hi, welcome.
    Unfortunately it's not possible to change your manager name.

  • Bug

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    Hi, welcome.
    Please remember that this forum is English only.
    If you want to join the conversation in your own language, you can join your country's group and disscuss things in your own language.

    Check this to see how: known-bugs

  • Create a Crew

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    @Mike1046 Hello Michael & welcome to the forums.☺

    Personally I don't use the Facebook for my gaming time but I suppose you should be able to play your game in every way in there too. So could you please try these steps for a start and then we will see what happens:

    Log out from OSM and FB. Refresh your browser info by pressing CTRL+F5, and also Clear all of your recent history , cookies, your cache/temporary Internet Files (manually or using a software like CCleaner) Re - loggin to your OSM account but please if you use any ad-blocker you must disable it while playing your game. Try to set your new Crew now. You can always try to create a new Crew via your browser's version - Chrome or Firefox etc.

    I expect your news and feedback about the above. Thank you Michael. :handshake_tone2:

    P.S. I hope you are not trying to upload a big size of an image there. Are you Mike?
    Remember : The Crew image must be a 100x100 jpg or gif, No bigger than this .😉

  • Athletic Bilbao

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    @Alf-Jonikos Hello mate & welcome to the forums. ☺

    Could you please be more specific ? Are you asking us : How do we scout new players for our squad?

  • Points and Ranking

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    @henrique.kyle Hi, welcome.
    Everybody has that, since the manager ranking has been updated several years ago.
    Only current received mp will count for 100%, they will slowely derease untill they are so old that they count for 1%.
    It was not fair that the same players where in the top because of the time they played this game, this way the new managers also get the chance to reach the top.

  • Ligde 2 Takım Yönetme

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    Hi mate and welcome to our forums!

    Cheaters/Cheating are not to be discussed on forums. If you suspect something is not right on your league, please go to suspect manager profile and click on Report as cheater link http://prntscr.com/ddygdj

    You can also join your own language forum by logging out from forums and logging back in. You should be able to see Turkish forums after that!

  • Bought a Player but didn´t received

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    @Jesusc97 said in Bought a Player but didn´t received:

    Hello mate. ☺

    We will try to fix things for you but please understand that first we need some extra infos & evidents from you .
    I saw from your game profile that right now you have only your Slot 1 playing with a league , with Blooming.
    So we need from you to go to your Transfers page and provide us with any possible data about this purchase of yours. The name of the player, you cannot recall it. Ok. The date of the purchase of the scouted player? The amount you payed for him? Anything. And since you are using your Android app, even better .
    Could you please check out your league's Transfers and screen shot the names of the Defenders you bought on the day that you are talking about?

    We will be waiting for your feedback . Thank you too.😉

  • deleting my account and creating another

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    @philips170 Thank you for your help my friend. :handshake_tone2:

  • rewards

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    I haven't gotten my reward after winning all the league, cup and highest goal scorer

  • Deleting account

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    Hi, welcome.

    Just to add, keep in mind that it's a final decision removed is removed.

  • Games wont start!

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    @Cruztiano_NL Hi, welcome.
    It has been reported and it will be fixed as soon as possible.
    Now all we can do is wait till it's fixt.