No offers at my fyber wall for several months

carlosc1998

Hi guys,

I'm using this forum to report the following situation on my OSM account, I've already contacted costumer support twice and submitted two reports and was ignored and didn't get any resolution so that's why I come here in hope someone might help me.

Last year I had an offer with status rejected and since then my fyber wall always appears to me like this with no offers:
Screenshot_2024-06-17-12-52-19-928_com.gamebasics.osm.jpg

And when I go to bar of status it shows me this:
Screenshot_2024-06-17-12-52-31-613_com.gamebasics.osm.jpg

I think it has to be something about my user ID...
I just want to have some offers to do like my friends have and get some extra boss coins.

If you can help I would really apprecciate it!

Best regards,
Carlos Costa

FC Eddie_NL

@carlosc1998

Hi there,

When it comes to the customer support, they handle the tickets based on when it was submitted. If you create another ticket before you get a response on your first one, those two tickets are merged together and you get back to the bottom of the queue.

The only thing I know about the offers, is that it's availability depends on you region and platform. iOS and Android don't have the same offers available. So, it's impossible for me to say whether someting goes wrong or that there really aren't any offers from Fyber available in your region and platform.

For now it's best to wait for a reply from the customer support.

carlosc1998

Hello @FC-Eddie_NL,

I didn't do that with costumer support, actually I've submitted the reports in different months, in december and in may as you can see in the image below, the thing is that I think the person behind the support doesn't know how to solve this situation and just mark my requests with the status "solved" and my problem still persists.

report osm.PNG

I know that offer availability is dependent on a players platform/location/connection/device but this can not be the case because all my friends around me have so many offers to do and I just get none? It's a bit strange don't you think?
As I know we all receive a digital turbine user ID when we start doing some offer from fyber through playing OSM and something as to be wrong with mine, 1963097351, maybe only the devs can check it I don't know I just wish to have the same opportunities as everyone else on trying to get some extra boss coins while completing some offers.

Thanks again

FC Eddie_NL

@carlosc1998

Hmm, I see that under status it is solved. Didn't you get a reply from them stating what they did about it (if something had to be done about it)?

If not, then the only thing you can do is contact OSM customer support through the below link and explain the situation to them. I don't know if OSM can do anything about it, though. Offers are going completely through the providers of those offers.

https://support.onlinesoccermanager.com/hc/en-us

Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

carlosc1998

Yes, they mark it has solved but it's not

I've only got a reply but it didn't help me and after that I was ignored two times, when I make a response the request stays at the status "open" but then they just change to "solved" without answering me. That's exactly the link I use to make my reports.

Here is the conversation on my last request:
recor 1.PNG
recor 2.PNG

So with no help from costumer support I've came here to the support on the forum in hope someone might help me solving this issue.

FC Eddie_NL

@carlosc1998

Do you get offers from the other two providers Tapjoy and Revu?
And do your friends also have an Android based phone or do they have an iPhone?

One other thing: Have you ever tried to remove all app data and remove the OSM app and re-installing it? Maybe this will help. Before you do that though, make sure you have a way to log in to your account again or you lose acces to it.

carlosc1998

Yes, from Tapjoy and Revu I have offers.
Yes, their phones are Android just like mine.

As for clearing the data and reinstalling the application, I already did it in the past and I did it again just now and I still don't have any offer from Fyber.