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  3. No offers at my fyber wall for several months

No offers at my fyber wall for several months

Scheduled Pinned Locked Moved Support
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  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998
    Portuguese Users
    wrote on last edited by
    #3

    Hello @FC-Eddie_NL,

    I didn't do that with costumer support, actually I've submitted the reports in different months, in december and in may as you can see in the image below, the thing is that I think the person behind the support doesn't know how to solve this situation and just mark my requests with the status "solved" and my problem still persists.

    report osm.PNG

    I know that offer availability is dependent on a players platform/location/connection/device but this can not be the case because all my friends around me have so many offers to do and I just get none? It's a bit strange don't you think?
    As I know we all receive a digital turbine user ID when we start doing some offer from fyber through playing OSM and something as to be wrong with mine, 1963097351, maybe only the devs can check it I don't know I just wish to have the same opportunities as everyone else on trying to get some extra boss coins while completing some offers.

    Thanks again

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
    • carlosc1998C carlosc1998

      Hello @FC-Eddie_NL,

      I didn't do that with costumer support, actually I've submitted the reports in different months, in december and in may as you can see in the image below, the thing is that I think the person behind the support doesn't know how to solve this situation and just mark my requests with the status "solved" and my problem still persists.

      report osm.PNG

      I know that offer availability is dependent on a players platform/location/connection/device but this can not be the case because all my friends around me have so many offers to do and I just get none? It's a bit strange don't you think?
      As I know we all receive a digital turbine user ID when we start doing some offer from fyber through playing OSM and something as to be wrong with mine, 1963097351, maybe only the devs can check it I don't know I just wish to have the same opportunities as everyone else on trying to get some extra boss coins while completing some offers.

      Thanks again

      FC Eddie_NLF Offline
      FC Eddie_NLF Offline
      FC Eddie_NL
      Moderator NL
      wrote on last edited by
      #4

      @carlosc1998

      Hmm, I see that under status it is solved. Didn't you get a reply from them stating what they did about it (if something had to be done about it)?

      If not, then the only thing you can do is contact OSM customer support through the below link and explain the situation to them. I don't know if OSM can do anything about it, though. Offers are going completely through the providers of those offers.

      https://support.onlinesoccermanager.com/hc/en-us

      Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

      1 Reply Last reply
      0
      • carlosc1998C Offline
        carlosc1998C Offline
        carlosc1998
        Portuguese Users
        wrote on last edited by
        #5

        Yes, they mark it has solved but it's not 😞

        I've only got a reply but it didn't help me and after that I was ignored two times, when I make a response the request stays at the status "open" but then they just change to "solved" without answering me. That's exactly the link I use to make my reports.

        Here is the conversation on my last request:
        recor 1.PNG
        recor 2.PNG

        So with no help from costumer support I've came here to the support on the forum in hope someone might help me solving this issue.

        PASTELDENATA (PDN)

        FC Eddie_NLF 1 Reply Last reply
        0
        • carlosc1998C carlosc1998

          Yes, they mark it has solved but it's not 😞

          I've only got a reply but it didn't help me and after that I was ignored two times, when I make a response the request stays at the status "open" but then they just change to "solved" without answering me. That's exactly the link I use to make my reports.

          Here is the conversation on my last request:
          recor 1.PNG
          recor 2.PNG

          So with no help from costumer support I've came here to the support on the forum in hope someone might help me solving this issue.

          FC Eddie_NLF Offline
          FC Eddie_NLF Offline
          FC Eddie_NL
          Moderator NL
          wrote on last edited by FC Eddie_NL
          #6

          @carlosc1998

          Do you get offers from the other two providers Tapjoy and Revu?
          And do your friends also have an Android based phone or do they have an iPhone?

          One other thing: Have you ever tried to remove all app data and remove the OSM app and re-installing it? Maybe this will help. Before you do that though, make sure you have a way to log in to your account again or you lose acces to it.

          1 Reply Last reply
          0
          • carlosc1998C Offline
            carlosc1998C Offline
            carlosc1998
            Portuguese Users
            wrote on last edited by
            #7

            Yes, from Tapjoy and Revu I have offers.
            Yes, their phones are Android just like mine.

            As for clearing the data and reinstalling the application, I already did it in the past and I did it again just now and I still don't have any offer from Fyber.

            PASTELDENATA (PDN)

            FC Eddie_NLF 1 Reply Last reply
            0
            • carlosc1998C carlosc1998

              Yes, from Tapjoy and Revu I have offers.
              Yes, their phones are Android just like mine.

              As for clearing the data and reinstalling the application, I already did it in the past and I did it again just now and I still don't have any offer from Fyber.

              FC Eddie_NLF Offline
              FC Eddie_NLF Offline
              FC Eddie_NL
              Moderator NL
              wrote on last edited by
              #8

              @carlosc1998

              Thanks, I will ask Gamebasics if they can do anything about this, but I can't promiss anything.

              1 Reply Last reply
              1
              • carlosc1998C Offline
                carlosc1998C Offline
                carlosc1998
                Portuguese Users
                wrote on last edited by
                #9

                Thank you @FC-Eddie_NL

                PASTELDENATA (PDN)

                1 Reply Last reply
                0
                • carlosc1998C Offline
                  carlosc1998C Offline
                  carlosc1998
                  Portuguese Users
                  wrote on last edited by
                  #10

                  Hi @FC-Eddie_NL,

                  Have you received any answer about my situation?

                  Thanks

                  PASTELDENATA (PDN)

                  FC Eddie_NLF 1 Reply Last reply
                  0
                  • SSerhatt_NLS Offline
                    SSerhatt_NLS Offline
                    SSerhatt_NL
                    Dutch Users
                    wrote on last edited by
                    #11

                    Be patience, if he got the answer you will know it. 😉

                    1 Reply Last reply
                    0
                    • carlosc1998C carlosc1998

                      Hi @FC-Eddie_NL,

                      Have you received any answer about my situation?

                      Thanks

                      FC Eddie_NLF Offline
                      FC Eddie_NLF Offline
                      FC Eddie_NL
                      Moderator NL
                      wrote on last edited by
                      #12

                      @carlosc1998

                      No news about it yet.

                      1 Reply Last reply
                      0
                      • carlosc1998C Offline
                        carlosc1998C Offline
                        carlosc1998
                        Portuguese Users
                        wrote on last edited by
                        #13

                        Hello!

                        Any news about this?
                        Sorry to bother you again... 🙁

                        Best regards,
                        Carlos Costa

                        PASTELDENATA (PDN)

                        FC Eddie_NLF 1 Reply Last reply
                        0
                        • carlosc1998C carlosc1998

                          Hello!

                          Any news about this?
                          Sorry to bother you again... 🙁

                          Best regards,
                          Carlos Costa

                          FC Eddie_NLF Offline
                          FC Eddie_NLF Offline
                          FC Eddie_NL
                          Moderator NL
                          wrote on last edited by
                          #14

                          @carlosc1998

                          Hi there,

                          I'm sorry, but I haven't heard anything back about this 😞 I have asked again.

                          1 Reply Last reply
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