I can't watch an add so I can't earn rewards

[MarcusWöll]

@FC-Eddie_NL how will the Bosscoins be added, if there is no possibility to watch them? The Problem exists now almost three weeks.

[Ade67]

I'm not getting any bosscoins added...... I hope we'll get some compensation if/when it's fixed.

[FC Eddie_NL]

@MarcusWöll

It automaticaly ads the Bosscoins even if the ad gets closed after a few seconds. I checked 9 ads a few days ago and got 9 Bosscoins added, even though only 5 of them loaded properly. This is even confirmed by the admins.

[MarcusWöll]

@FC-Eddie_NL how can someone proof this? All the time when I try there is happening nothing. No Bosscoins no ads

[MarcusWöll]

@FC-Eddie_NL I invite you to watch live what happens in my game

[MarcusWöll]

@FC-Eddie_NL I pressed now 10 times in a row "View ad" and nothing happens, just nothing and this is the same in every section where watching ads is possible. Nothing is added nowhere

[Ade67]

@FC-Eddie_NL ads are not loading, as I have said before, so you must agree that without them loading, I will not get bosscoins added.
When I try to load an ad, it kicks me out before it loads....... This has been an ongoing problem for a few weeks now.

[JAY ZO]

@Adrian-C-Woods, @MarcusWöll
Dudes, do you even know how hard it could be to fix this problem? Do you work for GameBasics studio?
You can’t just say “well, its been 20 days, it surely isn’t that hard to fix this teeny weeny problem, i can’t watch ads, help it’s impossible to do anything”.
Whilst you can’t get boss coins, play international tournaments or competitions where there are no transfers!
Chill a bit man! ️ ️🧊

[FC Eddie_NL]

Here are a few screenshots. Ad loaded for a few seconds and then closed. Bosscoins were added. So I don't know what you guys are talking about. Perhaps try to remove cookies and cache of your browser and see if that changes anyting.

[FC Eddie_NL]

Second ad same thing. Loads for a few seconds then closes. Bosscoins added.

[MarcusWöll]

@FC-Eddie_NL and this doesnt happen in our game, it seems like it is loading the ad, but it doesn't. And there are no boss coins added. What else can I say? Maybe it is a browser problem. I use firefox and maybe @Adrian-C-Woods is using the same browser. I have no idea what could be the problem. It was working fine until this popped up again, like some months ago.

[MarcusWöll]

@FC-Eddie_NL one more thing, what maybe helps to understand. The window, which is to see in your screenshots and where is written "ad in play", we don't have. If I click on watching ad it starts very normal, but then the screen gets clean again and nothing happens. No window opening, no bitcoins added. Thats how it is

[FC Eddie_NL]

@MarcusWöll

I have installed Firefox and watched an ad, but it also adds the Bosscoins even though the ad closed after a few seconds. So I don't know why it doesn't work for you and Adrian. Perhaps removing the cookies and cache helps, otherwise I don't know.

[MarcusWöll]

@FC-Eddie_NL Cookies and Cash is cleaned automatically when I close Firefox. I can imagine that you don't know, but us too. I guess so only help we can get is from the programmers. I really have no idea as well, and I didn't change anything in Firefox.

[MarcusWöll]

So what will happen next? Another 5 days gone and I bought Boss coins again, because the free boss coins through ads still doesn't work.

[JAY ZO]

@MarcusWöll
Making you buy boss coins is exactly what they want

[FC Eddie_NL]

I have asked again if there is any idea for when the issue might be resolved. I think that the most tricky part is that it is difficult to fully fix it, as it has come back a few times now. And I also think that they have to rely on outside help from AdInPlay.

[FC Eddie_NL]

@MarcusWöll @Ade67

About the not getting the bc when you try to watch an ad: is it possible for you guys to post a video about that? I have forwarded your name and ID number to check this, but that might not be enough.

[MarcusWöll]

@FC-Eddie_NL hi, here I made a video, I hope it shows enough. The ads also do not work in Training or anywhere else, where I can use ads to remove time. And I am not allowed to upload the video

[FC Eddie_NL]

@MarcusWöll

That's probably because of limitations in file size that can be directly posted onto the forum. You might have to put it in a package like we transfer and then post the link to it.