Boss coins not received on my smartphone after watching videos



  • yes, its ok, inly in game fail..
    i tried another phone same acount its ok... whats happens... it happens from a day to other



  • @supernova-8 Now yes, and I get 3 coins. But I really wanna know why I can't get coin via app, while the other managers can.


  • English Moderator

    @ccardoso11 said in Boss coins not received in my smartphone:

    yes, its ok, inly in game fail..
    i tried another phone same acount its ok... whats happens... it happens from a day to other

    Please could you explain what you were trying to say?
    I can only make guess here guys. And I guess this bug wasn't an easy one to fix, it looks like it differs from one device to another.
    I'm sorry but I'm also waiting for further feedback on this matter.



  • from app in phone i cant get coins (yesterday its ok, today no), from browser in phone works fine.... in another phone with same account works fine


  • English Moderator

    @ccardoso11 Thank you for your reply. 🤝
    As you can see it's obvious that devers are working on this, we can see changes from app to app , day by day , but the malfunction is not completely fixed for some reason.
    I'm really sorry for any inconvenience guys.



  • thanks for the support,
    it was good that they solved the problem since there are more users to have the same problem, it was working and it was overnight


  • English Moderator

    @ccardoso11
    You're very welcome! 😊
    So you mean that your phone app is back to normal now. Correct?



  • no, only works in browser. the app not works



  • now it does not work on my cell phone and in my friend's cell phone 😄 what happens .....

    I see that I have to wait for them to solve the problem. thanks guys and be fast please 😄


  • English Moderator

    @ccardoso11 said in Boss coins not received in my smartphone:

    now it does not work on my cell phone and in my friend's cell phone 😄 what happens .....

    I see that I have to wait for them to solve the problem. thanks guys and be fast please 😄

    @Ardmsosmz , @Baklap89_NL , @TusA18 , @tunc-cevik , @mirkuz19 , @tolga-ank06 , @Zuchering , @Ccardoso11 , @franckthomas1977 , @Nightfall_NL

            Announcement
    

    My latest feedback on this topic:

    Dear managers,

    As you must all know in normal situations any problems / unrewarded offers coming from the Business Club are responsibilty of the Sponsors and not GBs. That includes any offer like other games downloaded , surveys, commercial videos etc.

    Thus in order for GBs devers to be sure that there is actually a bug to fix we will need from you to do two things:

    1. I need confirmation from those managers that reported this problem here 4 or 5 days ago but their Business Club is now back to normal use!

    2. From those who still face problem with watching videos and not get rewarded I need :

    a) Try to watch only one commercial video on your phone app. But please , before you do that mark (write down ) the exact amount of your existing boss coins. Then watch the video , close it when the commercial is completed 100% and then see if 1 or 2 coins were added on your total boss coins.
    If it is added then all is good.
    If it does not get added I need from you to exit from / close completely your phone app ( do not minimize your screen ! do not try to watch second video ! ) and then try to re - enter your game app with a fresh loggin. This way we force the total boss coins amount to be updated. Please notice then if the new boss coin/s were added for you. Sometimes new boss coins fail to be added instantly right after watching the videos but they do get added eventually and you might be not noticing this!

    b) In case you are 100% sure that it still doesn't work this way then it is a must from your side to post a detailed bug report here , with all data of the device you are using and also try to make a video showing exactly what happens to your boss coins before and after the commercial has been watched.
    A friend or family member can help you tape that short video with his / her phone .

    I'll be waiting for your feedback now.
    Thank you all in advance ! 🤝



  • i upload a video to try explain whats happens..

    https://vimeo.com/user93974407/review/311711885/ac0b3c7206


  • English Moderator

    @Ccardoso11

    I have no idea why I got this post from you.
    I thought I was crystal clear when I wrote that if any of you insists there is a bug then the first "must do" is to post your bug report in here !
    Filled in every detail. Yes?
    Secondly , the video would be lovely ...if it was actually working ! Here is what I got from it :

    alt text



  • @supernova-8 Hi there, this is not meant as a comment on you or your work so please don't take offense

    "As you must all know in normal situations any problems / unrewarded offers coming from the Business Club are responsibilty of the Sponsors and not GBs. That includes any offer like other games downloaded , surveys, commercial videos etc.

    Thus in order for GBs devers to be sure that there is actually a bug to fix we will need from you to do two things:

    I need confirmation from those managers that reported this problem here 4 or 5 days ago but their Business Club is now back to normal use!"

    No it is not back to normal and to be very honest videos never worked like the offers, surveys, etcetera which need hours - days - weeks as they are externally verified. Videos were always a tit for tat exchange, you watch one, you get one coin. It worked like that every time, 100% of the time.

    All of a sudden that changed on Friday. Coincidentally, and this may have nothing to do with it, also a new version went live for the app as well as the screen/menuitem where you watch the videos. From Friday afternoon onward, all of a sudden the "videos watched to boss coins received ratio" dropped from the 100% it always was to maybe 40-50% since then.

    I don't understand why convincing this is a bug is needed, when there is a clear change in the before and after scenario for many players. This can only mean two things: an intended change or an unintended change (which is a bug). Taking from your comments thus far I'm fairly certain this change was at the very least not intended. That only leaves the bug possibilty.

    Anyway, I exited out of the app, then closed the app completely, the went into Android App management and cleared the app data, then restarted the app and it's still happening. Not 100% of the time but it didn't do so before either. One hour-slot I can get some coins, another hour-slot none.

    I'll try and get a video somehow as well but to be honest the 'they are saying you guys have to prove this is a bug' is not a motivating factor at all.



  • To followup, just went through the cycle again. Started with 1012 coins, watched a video, remained 1012. Exited app, closed app fully, cleared data, restarted, still 1012. No video sadly as I don't have a second phone handy or time to take care of that today.

    PS. Like I said my post above is not to be taken personally, I very much appreciate all your updates and effort put in thus far


  • English Moderator

    @baklap89_nl said in Boss coins not received in my smartphone:

    @supernova-8 Hi there, this is not meant as a comment on you or your work so please don't take offense

    Why should I take offense my friend when firstly I'm just the messenger here and you know what they say: Do not shoot the messenger! 😆
    And secondly I know that I'm trying to fullfill my duties as a Forum Mod in my best possible way. I got my reply earlier and I was obliged to deliever to you all the facts.

    "As you must all know in normal situations any problems / unrewarded offers coming from the Business Club are responsibilty of the Sponsors and not GBs. That includes any offer like other games downloaded , surveys, commercial videos etc.

    Thus in order for GBs devers to be sure that there is actually a bug to fix we will need from you to do two things:

    I need confirmation from those managers that reported this problem here 4 or 5 days ago but their Business Club is now back to normal use!"

    No it is not back to normal and to be very honest videos never worked like the offers, surveys, etcetera which need hours - days - weeks as they are externally verified. Videos were always a tit for tat exchange, you watch one, you get one coin. It worked like that every time, 100% of the time.

    Don't you think we know that? How commercial videos work? It is indeed the simpliest form for an offer but they still remain an offer related to Osm's partners / Sponsors and not GBs responsibility.

    All of a sudden that changed on Friday. Coincidentally, and this may have nothing to do with it, also a new version went live for the app as well as the screen/menuitem where you watch the videos. From Friday afternoon onward, all of a sudden the "videos watched to boss coins received ratio" dropped from the 100% it always was to maybe 40-50% since then.

    And that's exactly the reason for why I kept this topic opened for 5 days now and for all managers to read it , post their reports and get their feedback too!
    Otherwise I could simply throw to you guys the Common Questions reply from the start and lock the topic. Did I do that ? Nope. 😉

    I don't understand why convincing this is a bug is needed, when there is a clear change in the before and after scenario for many players. This can only mean two things: an intended change or an unintended change (which is a bug). Taking from your comments thus far I'm fairly certain this change was at the very least not intended. That only leaves the bug possibilty.

    My friend I'm sorry to say this but not everybody who happens to report a bug is always and 100% spot on. And that's why I wrote down step by step instructions to be read and followed carefully in order to certify that , if boss coins are or are not added properly.

    Anyway, I exited out of the app, then closed the app completely, the went into Android App management and cleared the app data, then restarted the app and it's still happening. Not 100% of the time but it didn't do so before either. One hour-slot I can get some coins, another hour-slot none.

    Sorry but this part was not understood clearly tbh. How often do you visit your business club and how many videos were you able to watch during a day? What does one hour - slot mean?
    All I can say with certainty is that some videos reward us with just one coin and others with two. But that again is up to the Sponsors decision.

    I'll try and get a video somehow as well but to be honest the 'they are saying you guys have to prove this is a bug' is not a motivating factor at all.

    I'm very sorry if you felt this way but this was nothing new. We always ask for as much infos as possible via a completely filled bug template and of course clear screen shots and/or videos of full screen ( showing the date and time of the bug in question )

    Last but not least, I wanted to thank you for your post cause I was wondering what had happened with your case. And if you get a video actually working I would be delighted ! 😊 🤗



  • Hi @SUPERNOVA-8,

    Glad you're not taking it personally 🙂

    To clarify your questions;

    • Every new hour 3 videos are made available in the business club. They always each give one coin each except when the double coin event is active (in my case at least). I visit the business club any hour that I can make time to watch the videos.
    • I meant that now, since Friday, the 3 videos available in every one hour suffer from this bug. Where they used to work perfectly and grant a coin after viewing, now it works sometimes and sometimes it doesn't. Like I said it's like a 40-50% success ratio now where it used to be 100%
    • So concluding yes, in my case nothing has changed over the past days. I don't feel there has been any change since my first report.

    Also I get you need information but I felt the earlier bug report (with which I included screenshots, date+timestamped and everything) already pretty much confirmed that it's not working as it used to, thats why the additional message today that you were likely told to pass on saying pretty much 'we need to confirm this is actually a bug' came across as slightly strange. I felt it was pretty much clear already that it is either a bug or an intended change, where the intended change would make 0 sense (as there is no reason to watch the videos if they don't grant coins).


  • English Moderator

    @baklap89_nl

    You wrote :
    ""Every new hour 3 videos are made available in the business club. They always each give one coin each except when the double coin event is active (in my case at least). I visit the business club any hour that I can make time to watch the videos.""

    Please understand that Special offers , videos and rewards may vary from one country to another. Personally I do not visit my Bus. Club that often as you do but I have seen videos / ads rewarding with two coins sometimes . And I'm not talking about any special × 2 event on the boss coins.
    And also it confuses me the fact that if you had a bug on your account you should not be able to talk about 40 or 50% success on your attempts to earn free coins. It should either work 100% or not work at all.

    But please can we give it a rest for tonight?
    I had a long day tbh. If you will manage to share a video of yours in here it would be great.
    If not, so be it.
    Good night . 🙂



  • Hi,

    Yes that may be it. In the Netherlands its like I described 🙂

    Just to be sure I'll refer to my initial report 3-4 days ago in which I said: "Sometimes it does work but I will need to tap the Boss coins icon every time after a video so it updates. Other times that doesn't even work.".
    Why it only fails some of the time and works okay other times, I'm not sure and I'm not really in the right place to know or find out either. But where it used to work all the time, now it only does in some cases. Hence my initial report of this bug which appears to fall in line with other player experiences.

    Have a good night, I'll try and keep an eye out on this thread in the coming days!



  • Hi,

    Here's the video. Didn't really have time to learn how to video edit but my personal details and password (on screen keyboard presses) were visible so I recorded my screen, uploaded it to a laptop and taped it off the screen op the laptop while I hid the parts with the above details in them.

    This is the best I can do so I hope it helps.

    Password for viewing is osm123

    For the non embedded full size link: https://goo.gl/3Di2vM


  • English Moderator

    @baklap89_nl Hello again! 🙂
    It looks like it was a bit of a trouble for you and I cannot thank you enough for your efforts.
    I will add your video now with your report.
    Have a nice day! 🤝


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