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Transfer notification is missing

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  • Karyuu no TekkenK Offline
    Karyuu no TekkenK Offline
    Karyuu no Tekken
    wrote on last edited by Karyuu no Tekken
    #1

    Hi,
    I need some help.
    Transfer notification in my mobile app is missing.
    It's been around 1 week. I don't get notifications every time my players are being sold. So, I have to check manually whether my players are already sold or not.

    My device is Xiaomi and it runs on Android 11.
    Can you help me to solve this issue?

    1 Reply Last reply
    0
  • Karyuu no TekkenK Offline
    Karyuu no TekkenK Offline
    Karyuu no Tekken
    wrote on last edited by
    #2

    One week later, still not fixed.
    I got a solution though, by activating the push notification via web version.

    But, it would be nice if you fix the bug in the application.

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to Karyuu no Tekken on last edited by
    #3

    @Karyuu-no-Tekken

    Hi there,

    The match and transfer notifications are server-based notifications, which means that your internet connection needs to be stable in order to receive them. If you don't have a stable internet connection, you receive them later or not at all.

    On the OSM app, do you get the notification that your match has been played? Or the notficiations about training, if you set the training on the app?

    If not, then make sure notifications are enabled in the settings of your phone aswell as the settings of the OSM app.

    Karyuu no TekkenK 1 Reply Last reply
    0
  • G Offline
    G Offline
    Galeed shaahu English Users
    wrote on last edited by
    #4

    have you signed in? and hi my name is Galeed
    new OSM player also have my owe problem

    1 Reply Last reply
    0
  • Karyuu no TekkenK Offline
    Karyuu no TekkenK Offline
    Karyuu no Tekken
    replied to FC Eddie_NL on last edited by Karyuu no Tekken
    #5

    @FC-Eddie_NL
    Hi, thanks for the reply.

    I get every notifications in the app (including current promo) except for the transfer notifications.

    I tested the app on my tablet device, and it also gets the same issue.

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to Karyuu no Tekken on last edited by
    #6

    @Karyuu-no-Tekken

    Hmm, that's pretty strange. You could try the following steps, but make sure you have a way to login to your account before you proceed.

    1. Delete all app data
    2. Remove the OSM app from your phone
    3. Restart your phone
    4. Install OSM app again
    bacon man_8B Karyuu no TekkenK 2 Replies Last reply
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  • bacon man_8B Offline
    bacon man_8B Offline
    bacon man_8 English Users
    replied to FC Eddie_NL on last edited by
    #7

    @FC-Eddie_NL This happened to me before but all I had to do was switch notifications off then on. I am on Web version.

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to bacon man_8 on last edited by
    #8

    @bacon-man_8

    Hi there,

    Web notifications work differently than the push notifications on phones. On the webversion you will only get a notification if you have opened your browser and notificatons are turned on. The push notifications on the phone should be received inmediately. However, for server-based notifications they depend on the internet connection of the user.

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  • Karyuu no TekkenK Offline
    Karyuu no TekkenK Offline
    Karyuu no Tekken
    replied to FC Eddie_NL on last edited by
    #9

    @FC-Eddie_NL Hi, thank you so much for your suggestion.
    I tried it yesterday, and it works!

    FC Eddie_NLF 1 Reply Last reply
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  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to Karyuu no Tekken on last edited by
    #10

    @Karyuu-no-Tekken

    I'm glad to hear that it worked 🙂

    I will close your topic then.

    1 Reply Last reply
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  • FC Eddie_NLF FC Eddie_NL locked this topic on

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