Transfer notification is missing

Karyuu no Tekken

Hi,
I need some help.
Transfer notification in my mobile app is missing.
It's been around 1 week. I don't get notifications every time my players are being sold. So, I have to check manually whether my players are already sold or not.

My device is Xiaomi and it runs on Android 11.
Can you help me to solve this issue?

Karyuu no Tekken

One week later, still not fixed.
I got a solution though, by activating the push notification via web version.

But, it would be nice if you fix the bug in the application.

FC Eddie_NL

@Karyuu-no-Tekken

Hi there,

The match and transfer notifications are server-based notifications, which means that your internet connection needs to be stable in order to receive them. If you don't have a stable internet connection, you receive them later or not at all.

On the OSM app, do you get the notification that your match has been played? Or the notficiations about training, if you set the training on the app?

If not, then make sure notifications are enabled in the settings of your phone aswell as the settings of the OSM app.

Galeed shaahu

have you signed in? and hi my name is Galeed
new OSM player also have my owe problem

Karyuu no Tekken

@FC-Eddie_NL
Hi, thanks for the reply.

I get every notifications in the app (including current promo) except for the transfer notifications.

I tested the app on my tablet device, and it also gets the same issue.

FC Eddie_NL

@Karyuu-no-Tekken

Hmm, that's pretty strange. You could try the following steps, but make sure you have a way to login to your account before you proceed.

Delete all app data
Remove the OSM app from your phone
Restart your phone
Install OSM app again

bacon man_8

@FC-Eddie_NL This happened to me before but all I had to do was switch notifications off then on. I am on Web version.

FC Eddie_NL

@bacon-man_8

Hi there,

Web notifications work differently than the push notifications on phones. On the webversion you will only get a notification if you have opened your browser and notificatons are turned on. The push notifications on the phone should be received inmediately. However, for server-based notifications they depend on the internet connection of the user.

Karyuu no Tekken

@FC-Eddie_NL Hi, thank you so much for your suggestion.
I tried it yesterday, and it works!

FC Eddie_NL

@Karyuu-no-Tekken

I'm glad to hear that it worked

I will close your topic then.