App don’t start

Bugra58YK

Hey. I want to pay this game but i cant because i cant start the App. The First side Show me Problem.. i Hope for help.
Thank you..

FC Eddie_NL

Hi there,

I am sorry to hear you are facing issues with the OSM app, but could you add some more details, please?

What is the error message you receive?
And are you using the app on an iPhone/iPad or on a Android based phone or tablet?

Bugra58YK

Oops
Something went wrong when starting OSM. Please try again later.

This is the Problem answer if i start the Game. I use a iPhone 14 Pro

FC Eddie_NL

Did you had an account on OSM prior to this one that you deactivated yourself or was locked and was connected to the same Game Center account?

Bugra58YK

Yeah i Had before an Account. Can you help me to delete that?

FC Eddie_NL

The best thing you can do right now is to contact our customer support via the below link. They can help you a lot better then I can.

Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.