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  3. Can't leave Winners Cup after being eliminated

Can't leave Winners Cup after being eliminated

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  • sibli90_NLS sibli90_NL

    @FC-Eddie_NL

    It says
    “Oeps
    Je kunt nu geen ontslag nemen.”

    And I am playing on web browser

    LirindL Offline
    LirindL Offline
    Lirind
    wrote on last edited by
    #10

    @sibli90_NL Hi mate,

    please take the opportunity to clear the cookies and cache from your browser, including all data. After that, take another look and see what unfolds.

    "Peace cannot be kept by force; it can only be achieved by understanding" - Albert Einstein | "There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle” - Albert Einstein | "Learning by making mistakes and not duplicating them is what life is about." - Lindsay Fox | "Everyone makes mistakes in life, but that doesn’t mean they have to pay for them for the rest of their life."

    sibli90_NLS 1 Reply Last reply
    0
    • LirindL Lirind

      @sibli90_NL Hi mate,

      please take the opportunity to clear the cookies and cache from your browser, including all data. After that, take another look and see what unfolds.

      sibli90_NLS Offline
      sibli90_NLS Offline
      sibli90_NL
      Dutch Users
      wrote on last edited by
      #11

      @Lirind
      I did as you said but it didn’t changed

      1 Reply Last reply
      0
      • De youngD Offline
        De youngD Offline
        De young
        English Users
        wrote on last edited by
        #12

        Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.

        FC Eddie_NLF 1 Reply Last reply
        0
        • br0nxB Offline
          br0nxB Offline
          br0nx
          English Users
          wrote on last edited by
          #13

          Hello guys,

          So I was knocked out from the Winners Cup tournament but when I try to leave it says "You're not allowed to resign right now". Do I have to wait 24 hours or is it a bug? Thank you!

          1 Reply Last reply
          0
          • FC Eddie_NLF Offline
            FC Eddie_NLF Offline
            FC Eddie_NL
            Moderator NL
            wrote on last edited by
            #14

            I have forwarded the issue to the admins. Keep in mind that it is currently weekend, so we might not get a reply from them before Monday.

            1 Reply Last reply
            0
            • De youngD De young

              Please, I am currently in a winners league where I need a draw to qualify in the group stage. Fortunately, I won, which should guarantee my qualification. Now, the issue is ; it showed me I was knocked out of the tournament which is wrong. The result showed 0 - 0 for all matches played. I had to confirm from a manager who we are in the tournament together. He said exactly the same thing. Please, what could be wrong? Though I guess it is hacked. Please, help is find solution. Other slot of mine are fine but that one. Even now, we can't resign from the tournament. That's also impossible. Please, help us find a solution. I hope you will understand this better than I do and consider my complaint as a valid one. I hope for a positive feedback.

              FC Eddie_NLF Offline
              FC Eddie_NLF Offline
              FC Eddie_NL
              Moderator NL
              wrote on last edited by
              #15

              @De-young

              Hi there,

              There could be a bug with the Winners Cup. It seems that users who have been eliminated can't leave the tournament. It might be that your issue is somehow related to this. Could you post some screenshots of the results of the last group match (the ones where all matches ends in 0 - 0)

              1 Reply Last reply
              1
              • De youngD Offline
                De youngD Offline
                De young
                English Users
                wrote on last edited by
                #16

                Screenshot_20250719-220026.png
                Screenshot_20250719-220019.png
                Screenshot_20250719-220009.png
                Screenshot_20250719-215924.png

                1 Reply Last reply
                0
                • De youngD Offline
                  De youngD Offline
                  De young
                  English Users
                  wrote on last edited by
                  #17

                  Reply me please. 😭😭😭

                  FC Eddie_NLF 1 Reply Last reply
                  0
                  • De youngD De young

                    Reply me please. 😭😭😭

                    FC Eddie_NLF Offline
                    FC Eddie_NLF Offline
                    FC Eddie_NL
                    Moderator NL
                    wrote on last edited by
                    #18

                    @De-young

                    It has been forwarded to the admins, so now we have to wait for a reply

                    De youngD 1 Reply Last reply
                    1
                    • FC Eddie_NLF FC Eddie_NL

                      @De-young

                      It has been forwarded to the admins, so now we have to wait for a reply

                      De youngD Offline
                      De youngD Offline
                      De young
                      English Users
                      wrote on last edited by
                      #19

                      @FC-Eddie_NL The issue has been addressed. Thanks. 🙇🏼

                      1 Reply Last reply
                      0
                      • MPETM Offline
                        MPETM Offline
                        MPET
                        English Users
                        wrote on last edited by
                        #20

                        Unable to leave. When I select the button to leave, I get a message that I cannot leave st this time - this has been going on for 3 days. Help please.

                        1 Reply Last reply
                        1
                        • lucashsmL Offline
                          lucashsmL Offline
                          lucashsm
                          Portuguese Users
                          wrote on last edited by
                          #21

                          The same thing happened to me, I was eliminated from a tournament a few days ago, I pressed the button to leave the tournament but it said I don't have permission

                          1 Reply Last reply
                          1
                          • xav177X Offline
                            xav177X Offline
                            xav177
                            wrote on last edited by
                            #22

                            Same here.

                            1 Reply Last reply
                            1
                            • karsaijK Offline
                              karsaijK Offline
                              karsaij
                              wrote on last edited by
                              #23

                              Dear Admins, Developers,
                              When we can expect this issue to be solved? It was reported here on forum 6 days ago, so I would expect quicker troubleshooting.
                              Thnx,

                              1 Reply Last reply
                              2
                              • FC Eddie_NLF Offline
                                FC Eddie_NLF Offline
                                FC Eddie_NL
                                Moderator NL
                                wrote on last edited by
                                #24

                                This is being investigated.

                                1 Reply Last reply
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