Support

@Juan-Carlos-Lacruz Hi there, If the pack you purchased contains Bosscoins you should be able to claim them through the career page. If the packs contains other items, like the Club Funds, Training Progression or Player Pack, then you will find them in your inventory (the blue-yellow OSM bag). If that's not the case, then first double check if your payment hasn't been reversed. Some banks and creditcompanies reverse the payment if something went wrong. Otherwise you will have to contact our customer support through the below link. They can verify if payment was made succesfully. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply. So be patient until you receive a reply.

@GORDON-MILNE-1990 Hi there, If you don't receive the Bosscoins you purchased inmediately, then you should be able to claim them through the career page. If that doesn't work then you need to contact our customer support. They can verify if the payment went through. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.

@bouhassa Hi there, When players get close to their actual player value (around 1.2x of their value) they will be removed from the transferlist. And yes, it can happen that the player will be placed on the transferlist again after that. That's simply the nature of the game. Wait too long and it's possible that a player will be removed or that another manager in your league buys that player. You can always try to sell Guirassy to buy David or sell other players to buy him.

@hola108 Hi there. Depending on what you purchased, it can be delivered in a different way. Bosscoins are added to your account automatically or can be claimed through the career page. Other items, such as the Club Funds, Training Progression or Player Packs will be placed in your inventory (the blue-yellow OSM bag). If you still didn't received the contents of the pack your purchased, then you should contact our customer support. They can verify this. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet. Make sure to provide proof of payment. Depending on how busy it is, it might take several days before you receive a reply.

@ihsexy Good to hear. I will close your topic then.

@Manu420Py Hi there, Interest is added on Savings and not on your club balance like the fixed income is. So if your Club Funds is in Savings during match simulation, then after simulation has ended the amount of Club Funds that are in Savings should be that of the previous amount combined with the 2% interest.

@Gal755 Hi there, For account issues you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.

@Kenan015 Hi there, For account issues you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take several days before you receive a reply.

@LordDred According to the data you completed the African Boss achievement in May 2021. Rewards from achievements can only be claimed once, so you received the Bosscoins back then.

@Pereira-Edson Hi there, Bosscoins don't disapear in thin air, so you most likely spend them on something. When you buy players with Bosscoins you won't receive a confirmation button when the amount of Bosscoins is below a certain threshold. That's a fast way to lose Bosscoins. Bosscoins could also be used on practice matches, training camp, buying of the timers for training or stadium expansion. Or a combination of these things. You can go to our customer support and ask for a check there, but keep in mind that it is your own responsibility to know where you spend your Bosscoins on. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Depending on how busy it is, it might take up to a few days before you receive a reply from them.

@ImBufas Hi there, Sometimes it might take a bit longer before you receive them. If you still didn't receive them and can't claim them through the career page, then you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.