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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.3k Posts
  • golden ticket

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  • Weekend event - March 17

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    SpecialOneS
    Hi, As you know this is not first time we've this event and you also know how it works. While I may agree that the way it's written may lead to different interpretations, on this event ALL players set up for training will train in 2 hours, but only younger ones will have an higher progression than usual!
  • SCOUT BUG

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  • server error

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  • Substitute players

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    BembelmänB
    @SpecialOne It was the Battle from SG Eintracht Frankfurt vs TeknoRed which ends 85:55. The last Game Day was on 13.03. and the situation with the substitutes happend at 07.03. around 16.10Uhr German time. The manager was DänuBNC and he had the Team Porto. He used an IPhone and he played with his second Managerposition. And at that time, he had also the newest version on his phone. Is anything else needed?
  • Missing Boss Coins

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  • Unable to open my 2nd manager slot

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  • 0 Votes
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    SpecialOneS
    Hi we're sorry that your colleague can't login to OSM because he forgot password, but you guys already got the only answer available to you. Account has an e-mail set and it's also linked to google, this means that user can log on Android App via google user and/or on Web version by following the request pass procedure. We can't disclose the mail address set on the account, but in case user doesn't remember the mail he set on account, we advise him to check all mail addresses he own. I'm sure he remembers his google account, so he can log via google to check which e-mail he has set. If he's 100% sure about the mail and he's not getting the reset pass mail, my suggestion is that he can try the forget pass routine by switching between login and mail address.
  • i didn't take my coins

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    SpecialOneS
    Hi, Achievements are only awarded once per user. You got this reward back in October 2019. Since then some leagues were added and others removed. That was the reason why your percentage changed, but that doesn't get you another reward for completing it!
  • unable to access slot

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    SpecialOneS
    Hi, This happens because you've joined a league that had already started and picked a team that was managed by a CPU. It will fix itself after a round been played with you as manager!
  • Server

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    SpecialOneS
    Hi There's no difference between both 'servers'. They're same game with a different user base. This is something that will be addressed some day by merging both games. You can't move from one game to the other with same account, but you can have one account on each (the only legal way to have more than one account)
  • OSM NO SİGNAL

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    RobinnnsonnnLR
    can't get a signal on the air problem there was a problem connecting to osm studio please reselect the manager page error I can't enter and follow my matches in any way, it keeps giving this error I deleted it from the phone and reinstalled it, I looked to see if I had an update, but nothing was fixed. it keeps saying go back to manager page
  • Leave competition

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    SpecialOneS
    Winners cup is a competition where by design is not possible to resign!
  • Help me please

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    SpecialOneS
    Hi, can you please explain?
  • IT KICKS ME OUT ALTHOUGH I WON!???

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    mohamed raed derbala_3M
    @karaman-2008-yahya hard luk
  • Apparently I won a signed Ruud Gullit shirt?

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    FC Eddie_NLF
    @harveyjoneys_NL Yeah, after you didn't reply to the e-mail they decided to send you chat message on OSM hoping for a reply So everything is legit
  • BUG

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    ferreipaF
    @zephxdd The player costs 12.3M. You have only 10.5M. You don't have all the money to buy the player. OSM provides the option to pay the rest with boss coins. There is no bug or error.
  • My coin did not come

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    Lotzzy_0_NLL
    @Egehan-Mülayim I remember someone had this problem too but that topic got closed; https://forum.onlinesoccermanager.nl/topic/69716/i-invited-friends-and-they-got-the-bonus-reward-but-i-did-not
  • Loss Money

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  • I bought money but it did not come.

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    LirindL
    @aslanddkaplan Hi mate, please contact the support team at >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new <<< and explain your whole situation again, put your manager's name, and proof of payment.