Support

@beyogludöndü Hi there, Suspended/locked accounts and cheatings in general won't be discussed or handled through this forum. When you log in to the banned account you have the option to appeal to the lock. If not, then you can contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us From there you can click on 'submit a request' and choose the option 'OSM' to fill in our contact sheet.

Hi and thanks for your contact, This option is still under test and analysis, so only a group of users have it. Depending on results it may (or not) become available to all users!

@Grandadam Hi there, If you buy a Club Funds pack or a pack with position swap, they will automaticaly be added to your inventory (the blue-yellow OSM bag). That way you can decide later on which of you clubslots you want to use it. To use it you will have to: Go to the desired clubslot you want the Club Funds to be added Go to the inventory Click/tap on the Club Funds package to add it to your Club Funds you have on your team Additional info: No, you can't use some of it on one clubslot and then the rest on another clubslot. The full amount will be deposited in one sweep on the clubslot that you have selected. The advanced tool 'Items' needs to be turned on in the league settings. If it is turned off by a league moderator these items can't be used.

@Grandadam On the webversion Match Experience autmaticaly starts up after a match has been played. You just have to press 'continue' to watch it. After that you see the match replay minute from minute with the goals, chances, yellow/red cards, injuries and substitutions. [image: 1699874080683-schermopname-48.png] [image: 1699874090010-schermopname-50.png]

@Ajacied4Vinnie_NL Hi there, Interest is added to the Savings and not to the balance of your Club Funds. Make sure to check if the balance on Savings is correct. If not, then you can create a new topic and add screenshots of your Finance and Savings from before a match and after a match has been played.

@mbavio74 Hi there, Unfortunately, due to licensing rights Johan Cruijff is not in OSM.

According to Gamebasics, there are no more issues with interest since September. Keep the following in mind: In oder to get interest, the Club Funds needs to be in Savings during simulation Interest is added to Savings and not on your Balance. If you are sure that you didn't received the interest while you should've, then please create a new topic with a detailed explanation aswell as screenshots of your Finances and Savings before the match and after the match. This topic will be closed.

@Herimalala press room isnt available for me too, im using osm app in my phone and in windows also in both press room section isnt available

@4zrphoenix Hi there, If you have set an e-mail on your account you can click on the 'forget password' link to create a temporarely password to log in to your account. After you've logged in you can create a password of your own or even set up a social connection. If you haven't set an e-mail on your account, then you will have to contact our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request and choose the option 'OSM'. Then you can fill in the contact sheet. Make sure to provide enough details about your issue.

@hatzis_4 Hi there, For a more detailed description on how this system works you can check out our 'Common Questions' topic, which you will find here.

@Grandadam If the clubfunds aren't there tomorrow then it's best to contact our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and use the option 'OSM'. Then you will be able to fill in our contact sheet. Make sure to provide proof of payment and the support team will help you out from there.

@FirstShoot Hi there, There is nothing to solve. These things happen to all of us from time to time.

@NIKRAXX Hi there, Yes, you will have to search in the Italian league for a chance to scout Shaw if he has been sold to an Italian team.

@poccnr Hi there, I think we all have these moments from time to time, but these are part of the game. Injury time can be reduced with either one or two days with every session, but most of the time it will just be one day.

@JBruinink_NL Good to hear I will close this topic then.

@SAMAAAAAA Hi there, If this still is an issue, then try to remove cookies and cache of the browser you are using. If that doesn't work either, then you can create a new topic and provide more details about the issue. You can use our bugtemplate as a guide for how to report an issue. The bugtemplate can be found via the below link. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read

@stefanogonzalez89 Hi there, If the Bosscoins weren't added to your account, then I believe one of the two of the following things might have already happened. A claim button has become active for which to claim the Bosscoins from your payment. If payment wasn't succesfull, your bank should have debited that payment back into your bankaccount. If both things haven't happened yet and you still don't have the Bosscoins, then you should contact our customer service via the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and choose the option 'OSM'. From there you can fill in the contact sheet. Make sure to provide the details of your payment.