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4.5k Topics 26.1k Posts
  • Clarity about Scout player prices and ratios

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    No one has replied
  • how can i get the arabic forums

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    _MIKHA__
    Thanks
  • bug

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    G
    it was bugged at that time but its okay now .i was trying to say normally players pay 10 boss coin and after that they can use it while the special event but i paid 40 boss coin somehow
  • Reward Videos still not working

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    B
    They are loading and being presented now. Thanks.
  • Video's for training

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    M
    @FC-Eddie_NL yea you are right
  • No option to buy player packs

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    FC Eddie_NLF
    Gambling laws in Belgian are indeed the reason that you can't purchase player packs from the OSM store if you have the Belgian nationality on your profile. But you have already figured out you can move around that by changing the nationality in your profile
  • Can't connect with facebook

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    FC Eddie_NLF
    @CaptainBarbosa Hi there, Log out of your Facebook account and log back in. Then go back to OSM and try to log with Facebook again.
  • accidentally resigned

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    FC Eddie_NLF
    @randy_69_0_NL Hi there, See the above statement from Lirind. Next, be more carefull. @Lirind Thanks
  • Exit Crew

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    hermawanerik05H
    CLICK ON YOUR PROFILE IN CREW AND SELECT EXIT
  • Players selling slower?

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    FC Eddie_NLF
    @Timpie98_NL Hi there, We recentely had a Transfer Madness event that gave a higher selling chance. So when that event is over and the normal selling chance kicks back in, it always feels that transfers are slow. Then your going from selling lots of a players back to selling just a few players.
  • Web Version: Reward Videos not working

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    SpecialOneS
    @Lange-Xander_NL said in Web Version: Reward Videos not working: I can watch video's again since a few minutes Correct Fix was set live a few minutes ago! Let us know if something is not working
  • Help: Training Camp applied to a wrong game

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    Zubimendi36Z
    Is it possible to have this addressed? Thank you.
  • Problem with advertisements

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    FC Eddie_NLF
    @aboubakr_396 There is indeed an issue with the ads on the webversion. They have temporarely disabled it until the bug is fixed. I don't know how long it will take, but they are trying to fix it as fast as possible. You will either have to wait until the bug is fixed on the webversion or use the OSM app to watch the ads for now.
  • I think there is a player who is cheating in my league

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    FC Eddie_NLF
    @Allezinn Hi there, This might be considered as cheating, but final verdict is up to our admins. In order to report this user you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' in the dropdown menu to fill in the contact sheet.
  • something wrong

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    DE XRISTD
    It's been a glitch on the site that takes us to the "Home" page again and again....it will be fixed as soon as possible..sorry for the inconvenience....
  • Complaint

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    FC Eddie_NLF
    @Almontaser80 Hi there, You have to click on the 'claim' button twice. The first one is on the page of match prediction itself. Then you get a pop-up where you have to click the button again. After that they should be added to your account. In order to double check if the 10 Bosscoins were really added to your account or not, you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Bug of adding universal trainer

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    Y
    Thank you very much Eddie, I would also like to add that when the training is over on the web, the request message still appears. I add a player to the training from my Android phone and watch the video from my computer for -2 hours. There is an error, I would like to inform you, have a healthy day.
  • League/Statistics not showing on web version

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    FC Eddie_NLF
    @MED199 Hi there, Remove the cookies and cache of your browser and try again. Perhaps that solves it. If not, also try using a different browser.
  • Find league on a different server

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    FC Eddie_NLF
    @KoningCo_NL Hi there, You can't anymore. This page on the webversion has been removed. There were too many experienced users that took advantage of this and started managing teams on servers where the new players are playing on to get easy wins. The server system is implemented in a way that users are placed on a server based on their geolocation and experience. You can always start a new league in Laos if there aren't any leagues that have your preference, either by creating your own league or have OSM create a league for you by selecting an occupied team.
  • I want to inquire about something

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    FC Eddie_NLF
    @Cotch_Ahmed You're welcome