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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Cheater

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  • Issue Regarding Crew Battle Match Times and Timezone Conflict

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    omerovvvvvO
    @SpecialOne "I would like to sincerely thank the admin team for their constant interest and for always taking the time to provide clear answers. In a game with such a long history, seeing an active and responsive management team is truly appreciated. Even if certain technical limitations exist, knowing that our feedback is heard is important for us long-term players. Keep up the great work!"
  • The coins have not been credited to my account.

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    FC Eddie_NLF
    @domınıc-tedesco77 Hi there, There are a number of requirements that needs to be met in order to receive those bonus Bosscoins when you invite friends to come play OSM. These are as follows: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards. Make sure to double check if you and your friends have met these requirements. If you did and you still didn't receive the bonus Bosscoins, then you will have to contact our customer support. They can check this and give you the Bosscoins. You can find the customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • Account suspension

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    FC Eddie_NLF
    @De_young7 Hi there, You can try to get it back by tapping on the 'appeal' button and tell the OSM Support staff why your suspension should be lifted. They will have the final say if the suspension was needed or not.
  • IMPORTANT QUESTION

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    FC Eddie_NLF
    @AntoModeste27 Hi there, That depends on their total team value and the league creation sytem. The system tries to put users with similar team values in one Champions Cup, but at the same time it tries to minimize the waiting time for users as much as possible. So it could still happen that the total difference in team value from the team with the highest team value to the team with the lowest team value will be pretty big. Bottom line: a high chance they will be in seperate Champions Cups, but they could still end up together in the same one if they are lucky.
  • Accidently bought a player i didnt want,refund?

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    FC Eddie_NLF
    @lamborjimmy-19 Indeed. If you resigned then there is nothing that can be done. I will close your topic then.
  • VIP league

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    Majstor MattM
    They give out tickets to people, you cannot enter on your own. As for the winners cup, its different, VIP League is regular league of 20 clubs and you play normal league with 38 rounds/matchdays. Only difference from normal league is that it is a league filled with famous clubs from top 5 league in the world - English, Spanish, French, German and Italian teams in there
  • Problem with app in iPhone with IOS26

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    N
    [image: 1769115293881-img_9952.jpeg]
  • Twilight of a Legend: Is Online Soccer Manager at the End of the Road?

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    JAY ZOJ
    is there anyone here like that?!?!?!
  • I can't enter the game

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    ali-bastaA
    Thanks for reporting these issues. As far as I can tell the log in works now. But the issues with the news and the missing pop-ups still exist.
  • Inquiry Regarding Removed Logos and Teams (Licensing Issues)

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    Majstor MattM
    Makes sense. Thanks for replying and giving some insight I do believe league could become bit more popular if tehy had logos and visuals, some people do love that touch in the game
  • App in iOS 26 not working properly.

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    SpecialOneS
    Can you try to disable GameCenter and log in with e-mail? When OSM is starting it will ask to log with game centre, just cancel it, don't log on game centre.
  • I didnt get my rewards for playing royal match

    no reward
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  • Report cheaters request not answered yet

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  • Bug news

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    FC Eddie_NLF
    @Carlo-Ancelotti.13 H there, Do you mean the news section in the webversion or are you talking about the push notifications on your phone?
  • Boss Coins video

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    FC Eddie_NLF
    @ricardofernandez875 Hi there, They are automaticaly added after you have watched the video.
  • I need help to report Cheater

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    DE XRISTD
    Hello mate...use the link above and report any manager you think he /she cheats...
  • Where is the option to view active leagues on the server?

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    Miguel Henrique AguiarM
    That option was actually removed from the game. I can't find it anymore.