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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Old account deleted without notice.

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    FC Eddie_NLF
    @8renade Hi there, I'm sorry about that. Can you elaborate a bit more what the issue is exactly?
  • Non riesco ad entrare dall app

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    FC Eddie_NLF
    @fabrizio_7919 Hi there, Have you also checked your spamfolder? The e-mail with the code might be there. If not, then you will have to contact our customer support. They have the tools to check if something goes wrong. You can find our support through the below link https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. PS: for privacy reasons I wouldn't recommend to post your e-mail adress on this forum as it's accessible for every OSM user.
  • I can't enter the game

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    fabrizio_7919F
    Good evening, even though I keep entering the correct email address to log in to the app, I am not receiving any code to enter. My email castlefabry23@gmail.com Manager name fabrizio_7919 Thank you
  • Bug with universal trainer

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    stainz78S
    @SpecialOne any update? Was it possible to filter the 25 coins expenses to see no extras were charged? Thanks
  • fantazia 150 problem

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    FC Eddie_NLF
    @Burak-Belezoglu Hi there, Once a Fantasy League has been created, all managers that want to join it will have to create their team within the first hour of acceptance. So you probably didn't created your team within the hour. I don't know if the league will start now, but you won't be able to join that league now. The best thing you can do is go to our support. They can check this and if needed delete the league. That way you can create a new Fantasy League. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.
  • Password Reset Issue - Account Recovery Support

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    FC Eddie_NLF
    @Hakan01_ Hi there, Have you also you checked your spamfolder? If you did and the e-mails aren't there, then you will have to contact our customer support. They can check this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. I will close your topic, as we can't help you out with this issue on the forum. PS: for your own privacy I wouldn't recommend posting your e-mailadress on this forum. It's accessible for every OSM user. I will remove it.
  • [Error] Fantasy League 150

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    FeelStrikeXF
    @SpecialOne ok
  • Preparations overview not available

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    O
    @b3yosa said in Preparations overview not available space waves: Hi, I‘m using the iPhone app on a 16 Pro Max. Since yesterday the whole preparations tab is not accessible. I can‘t see that players Are healed, can not hide my tactics etc. That summary was a very good idea but it doesn‘t exist for me right now. I can use the sidebar but that is.. let‘s call it semi-optimal. Does anyone have an idea or do I have to waitwfor an update? I seem to be the only one with that Problem. . I’ve had similar stuff happen before where a whole section just wouldn’t load properly.
  • Players injuries

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    FC Eddie_NLF
    @galal46u-0 Hi there, That's unfortunately a lot of bad luck. That can happen of course. Just like a player in real life could get injured again right after being recovered from a previous injury.
  • Transfer Madness Event

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    FC Eddie_NLF
    This is part of a test that is currently going on. It's sorted by server, so depending on which server(s) your managerslots are located on, you will/might have the Transfer Madness event on some slots and not on others. Since it's a test, there was not a communication about it as they don't want that to influence the results of the test.
  • Someone hacked my account

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    FC Eddie_NLF
    @Tony-Adams-4 Hi there, If you already sent in a ticket via https://support.onlinesoccermanager.com/hc/en-us then you need to be patient until you receive a reply from them.
  • Watching Ads to Expand Your Stadium via Web Browser

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    No one has replied
  • Ramadan Cup Error

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    SpecialOneS
    Hi, tks for reporting it. There was in facto some problems with Ramadan cup due to some misconfigurations, which means that the groups do not fully match the opponents. Sorry for the inconvenience and the trouble it caused. Affected managers will be contacted by message in game.
  • I can't login on the OSM app

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    FC Eddie_NLF
    @MichaelRiethorst_NL Hi there, As for the code through the e-mail: have you also checked your spamfolder? The e-mail might be there. If not, then it could be that you are trying to log in on the OSM World version when you use the OSM app. Your account is located on the Dutch version (OSM NL). Both versions act independately of each other and an account created on one version can't be used on the other version. You can change the login version yourself: iOS: go to the settings of the OSM app through the settings of your phone. There you can change the login version Android: on the login screen in the OSM app you can change the login version.
  • Report Regarding Multi-Accounting and Fair Play Violation - User: ham_di

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    Majstor MattM
    Nothing new, I believe at least 30-40% of people in global top 100 is doing the same. But this game is okay with people like that being on top. I guess this game values that kind of play more than competitive play.
  • Why is my total score incorrect?

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    SirNoom Angthong ลุงมูS
    @FC-Eddie_NL Thank you very much my friend.
  • Medals

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    FC Eddie_NLF
    You're welcome. I will then close your topic.
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    FC Eddie_NLF
    @jskdnsjdfc Hi there, As the message says, you can't manage that league because there have already been too many managers that managed that club before you. So you will have to find a different team.