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We're here to help you with questions and bugs. ENGLISH ONLY!

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  • Important Info - Please Read

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    SpecialOneS
    -I suspect someone is cheating, how can I be sure? We often get questions about what's considered cheating and what's not. Managers reporting users just because they managed to build a really good squad, because they beat them while their squad is better or even report managers because they don't lose a match. As you can imagine this creates an huge delay and unnecessary workload having to check all those ticket/reports. Let's try to reduce this, by explaining when managers are breaking OSM Terms and when they should be reported. There are mainly 3 situations where it's easy for users to spot when a manager is breaking OSM Terms: Illegal transfers To be reported under Illegal Transfers Doing transfers between 2 or more teams (managed by humans) where one of them is clearly the benefited with those transfers Buying weak players that don't improve your squad by huge amounts without a clear reason for it (don't have enough players to line due to injuries or suspension) Buying strong players that will improve your squad by really low values without having a clear benefit to seller Collusion ** A single user controlling several teams or a group of users playing as a group to 'assure' that a specific team will win the league by setting losing tactics, weak line ups, players on wrong positions and/or play with strongest line up and camping their rivals Offensive language Offensive names, league names, profiles, insults via PMs, Crew Names.....etc Important NOTE: All reports should include a clear description of what you're reporting and evidences added (please, add all necessary screenshots). English [image: 1637856074774-england.png] language ONLY! Report users on our knowledge base / helpcenter!
  • Can't find your Topic/Post? Read this!

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    SpecialOneS
    - How can I access other languages forums? It's in fact quite easy and you can do it just with 3 mouse clicks: [image: 1550568935926-b7df8cba-946f-4b62-b4cd-e361b649a0ed-image.png] [image: 1550568968371-f0bf120d-7526-4891-8ef0-4eff70481680-image.png] [image: 1550568981834-0631c5f4-333a-40bf-bdea-443ee22b8ed3-image.png]
  • Where is the option to view active leagues on the server?

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  • I need help to report Cheater

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    pin.kodP
    Can I just go to the Cheater profile and click on option REPORT, and then to follow these recommendations i saw some osm moderator send to in the similar situation 1.Go to https://support.onlinesoccermanager.com/hc/en-us and click on 'submit a request' 2.Select 'OSM' from the dropdown menu to fill in the contact form. 3.for the question 'Please select an issue that you are having' you should choose 'Report inappropriate behaviour 4.Give as much details about why you suspect someone of cheating and add proof. Or there is some other option I should click? Thanks
  • Boss Coins video

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  • Transfers

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  • Resigning

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    A
    Thank you all!
  • the money did not reach my game account!

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    FC Eddie_NLF
    @Mr-Dhafer Hi there, If you buy Packs from the store that contains items (club funds, training progression or player packs), then you will find those items in your inventory. This is the blue-yellow OSM bag you will see at the top of the screen. If it isn't there, then you will have to contact our customer support. They can verify if payment went through and give you the club funds. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact sheet.
  • VIP league training progression

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  • help

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    FC Eddie_NLF
    @SrdjanBeograd Hi there, No, there isn't a way to open up managerslots early on the webversion. This is only possible in the OSM app and is only due to it being actually a bug. They decided to just leave it there, as it doesn't do any harm. It was never meant as a feature for the OSM app.
  • MLS equivallent

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    FC Eddie_NLF
    @Durilo Hi there, Both are. One is just the Eastern Conference and the other is the Western Conference. So, it's the same as the actual MLS, but without any play-offs.
  • Play with two teams

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    FC Eddie_NLF
    @Shaker__1 Hi there, I'm sorry, but cheating won't be discussed or handled through the forum. If you suspect someone of cheating then you will have to report them through our customer support at https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide proof of the cheating.
  • Nationality

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    SpecialOneS
    Hi all, As Eddie mentioned we don't disclose these values. Idea is for users to try out and try to find out the impact by themselves. From the support perspective, I'll answer you guys that there's in fact aNationality bonus that's activated when you've 6 players same Nationality (and no PT + BR or ES + CH + CL + MX + .. are not same nationality, it's not language bonus) Bonus amount, we won't disclose, but let's pick the number Eddie provided 25 (not 25%)... Imagine something like: Squad strength= Goal keeping + Defense + Mid + Attack + LineUpbonus + Nationality + Stadium + TC + ST + ....... Using random values, it will be something like: 100 + 400 + 450 + 300 + 20 + 25 + 10 + 50 + 5 + ........
  • Problem VS Portugal

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  • I can't enter the game

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    FC Eddie_NLF
    @ali-basta Thanks. I have reported your issue to the admins. Hopefully they can find the reason for the error message. Do you have access to the OSM app on your phone/tablet? If so and you have no issues to login there, then I recommend using the OSM app to receive the news and pop-ups for the time being.
  • Collusion in average manipulation

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    FC Eddie_NLF
    @GuardiolaMurat Hi there, I'm sorry, but cheatings won't be discussed or handled through the forum. You can report a manager through our OSM support, which you can reach through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide clear evidence of the cheating.
  • Cheating

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    FC Eddie_NLF
    @فادى-عمرو. Oh, that's a long time ago already. Might have either been missed or you didn't send it using the proper method. This is the method you should be using for reporting a cheater: Go to https://support.onlinesoccermanager.com/hc/en-us and click on 'submit a request' Select 'OSM' from the dropdown menu to fill in the contact form. for the question 'Please select an issue that you are having' you should choose 'Report inappropriate behaviour Give as much details about why you suspect someone of cheating and add proof. If you selected 'report a player for an offensive name, tag or description' from that first dropdown menu, then you will get an automated reply back that sends you back to the OSM support. Since that league has already ended, there is nothing to be done about it now, so I will close your topic.
  • Game bug !!!

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    FC Eddie_NLF
    @Baraa711 No news about it.
  • Manager might be cheating by playing with multiple teams

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    FC Eddie_NLF
    @CatalinDark Hi there, Cheatings won't be discussed or handled through the forum. You will have to contact our customer support if you suspect someone is cheating. You can contact them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • The Champions Cup league can’t find any players

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    FC Eddie_NLF
    @McLarenP1 Thanks. I will report your issue.