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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • andyke0_NLA

    New update

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    Majstor MattM
    This sale stuff is unneccessary, it should be activated only when it comes really really at the end of the players lifetime on the list.. Too many stuffon sale
  • Matór .._NLM

    Retro Leagues

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    Matór .._NLM
    Thanks Eddie! That sounds really good. Would be really awesome to have some Retro Leagues, since I've played this game for almost 17 years. Gives some nice nostalgic. Good to hear! Keep up the good work.
  • ToronydarusT

    An incomprehensible defeat.

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    FC Eddie_NLF
    @Toronydarus Hi there, I don't know what you expect with constantly creating topics about losing matches, but nothing is going to change. You can lose matches, even when you play at home, went on training camp and have a higher teamvalue. You have to make the decision for your own to quit or keep playing. So make it and stick with it.
  • LirindL

    German Page

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    FC Eddie_NLF
    @Lirind Good to know
  • F

    In-game ads don't work

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    FC Eddie_NLF
    @Fomer86rus Hi there, Apologies for the late response. Do you have an adblocker installed that is active for OSM? If so, you need to disable it in order to watch the videos. If that's not the case and removing cookies and cache also doesn't solve the issue, then it's best to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • انيس العمودي_ا

    Blocked from fyber offers

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    FC Eddie_NLF
    @ANIS-SALAH Hi there, Can you be more specific, please?
  • stefanogonzalez89S

    Wrong Nationality

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    FC Eddie_NLF
    @stefanogonzalez89 This is fixed again.
  • Wallix_NLW

    Away goals still count?

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    FC Eddie_NLF
    @Wallix_NL Hi there, I believe the away goal rule still apllies.
  • R

    Error 🤧

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    FC Eddie_NLF
    @Riccardo-Fabbri Hi there, Have you tried to delete the OSM app and re-installing it again? If that doesn't solve the issue, then you will have to contact our customer support. Hopefully they can help you out. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • L

    Diaby missing in Aston Villa team

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    FC Eddie_NLF
    @levano_6 Hi there, Thanks for reporting this. They will look into it.
  • R

    Advert Bug

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    R
    @FC-Eddie_NL Nope, I cant even get to the first ad. Ill look at the cookies of the browser, and see if that makes any difference
  • C

    Account delete

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    JetonTJ
    My first account was locked/deleted for unknown reasons when I took a break for around 3 months. During this time I had uninstalled the APP and I never thought my account would be deleted. I contacted the support and If I remember Roel answered and he said my account is deleted and it's not possible to recover it and I never got the real reason if someone who could have known my password deleted it or maybe it was deleted from osm side? I had nearly 50k coins and why not just delete it because new account will be created and more coins are coming? . Anyway not the first time accounts gets locked, it happened before two years with some false bans from the game server or I don't know what it was and OSM or GB never returned those accounts. I remember it very well.
  • ToronydarusT

    What could be wrong with me?

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    FC Eddie_NLF
    @Toronydarus Hi there, That your team has a higher teamvalue then the others, doesn't mean that you will automaticaly win the match. The match engine is far more complex and has dozens of parameters.
  • M

    How is the training progress bonus calculated by upgrading the training ground?

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    FC Eddie_NLF
    @Malfunction A 25% increase from 22 is 27.5, so 25% isn't that far of the mark. The above is probably just the basic system. It wouldn't surprise me if the system is far more elaborate than that. Only the developers at Gamebasics know the ins and outs of all the systems behind OSM.
  • DavideF2009D

    What's happen with my italien Team?

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    FC Eddie_NLF
    @DavideF2009 Hi there, Hard to tell without some more info. If your were talking about how your clubslot was temporarly unavailable, then that is something that can happen from time to time. Then they are doing maintenance to server/league. Once maintenance is complete, you will be able to acces your team again. If you were talking about something else, then you can create a new topic and give us some more details about your issue.
  • S

    The club is temporarily inactive

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    FC Eddie_NLF
    @sanimustafa_9 Hi there, This can happen from time to time when they are doing maintenance to the server or your league specifically. Your slot will be active again when maintenance is complete. Then you will be able to acces your team again.
  • B

    Team Training was declared invalid

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    FC Eddie_NLF
    @barkın_67 Hi there, When you try to set a training camp at the last second before the match being played, you risk the chance that the match is already in play. Then it doesn't validate the training camp. You can try going to our customer support. Maybe they can revert the use of the training camp. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • U

    Can’t invite friend for our crew!

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    SpecialOneS
    Hi, This should be fixed! You should be able to invite the 24th member now
  • Matór .._NLM

    Update Competition

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    FC Eddie_NLF
    @Matór-_NL Hi there, Back in the day league updates were only done like once or twice during the entire transfer window period. However, now that it is much easier to update leagues, they are being updated more frequent. This is because most users want to play in a league that is up-to-date. If you log in via the webversion of OSM, you can check all our current leagues with their starting squad go to community and then league overview. This way you can already take a peak which players each team have. If you feel that some teams are unbalanced, then skip that league for a few weeks until it is more balanced. Considering no one has replied to your post in an entire year, it's pretty safe to assume that you are in the minority here.
  • R

    Further question

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    BrandZone_NLB
    Can you provide more informations. Screenshots of the team you would like to buy, the price you bid, the profile of the player you want to buy. I need more information.