Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • Cant join Winners cup

    3
    0 Votes
    3 Posts
    131 Views
    FC Eddie_NLF
    Problem should also be solved on the webversion now.
  • problems with the winners cup

    4
    0 Votes
    4 Posts
    128 Views
    FC Eddie_NLF
    Problem should also be solved on the webversion now.
  • I can't find my winners league ticket

    Locked
    3
    0 Votes
    3 Posts
    170 Views
    FC Eddie_NLF
    @FnaticOuKi Hi there, It seems there is an issue with the tickets on the webversion. They are working on a fix. If you get another ticket anytime soon, then you can claim the ticket via the OSM app.
  • Midfielder trainer bug

    Locked
    9
    0 Votes
    9 Posts
    263 Views
    FC Eddie_NLF
    This issue has been resolved.
  • Training is not well

    Locked
    5
    0 Votes
    5 Posts
    166 Views
    FC Eddie_NLF
    @Pachi67 Good to hear
  • I can't activate my osm account by gmail..

    Locked Moved
    2
    0 Votes
    2 Posts
    185 Views
    FC Eddie_NLF
    @I-am-Pep-Guardiola Hi there, For account issues you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and choose the option 'OSM'. Then you can fill in the contact sheet.
  • Boss coins balance at 0?

    Locked
    2
    0 Votes
    2 Posts
    111 Views
    FC Eddie_NLF
    @Ash-Nield Hi there, The only way to 'lose' Bosscoins is by spending them. You've probably bought a player with Bosscoins. You won't get a confirmation button if the amount is below a certain number. If you want to have some more details you will have to contact our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and choose the option 'OSM'. Then you can fill in the contact sheet.
  • OSM APP

    2
    1
    0 Votes
    2 Posts
    123 Views
    FC Eddie_NLF
    @Derrek91_NL Hi there, I'm assuming you are refering to the OSM app on your iPhone? In that case, this is a known issue, but there is currently no fix for it. It's advised to play OSM on the webversion.
  • OSM IS UNJUSTİCE

    Locked
    3
    0 Votes
    3 Posts
    295 Views
    FC Eddie_NLF
    @Ahmet-Ceylannn Hi there, Apologies for the late reply. When it comes to the Winners Cup, the system tries to match users team value as much as possible. However, to keep users from waiting too long before the Winners Cup starts, they are sometimes placed in leagues where there is a larger difference between team values. You will have to try coming up with a good tactic to counter that difference.
  • oops

    Locked
    4
    0 Votes
    4 Posts
    227 Views
    FC Eddie_NLF
    @BriVita Hi there, Apologies for the late reply. These issue usually go away once the page has been refreshed. If not, then try switching clubslots or even remove the cookies and cache of the browser you are using.
  • Sell back

    Locked
    2
    0 Votes
    2 Posts
    142 Views
    FC Eddie_NLF
    @Mailuden98 Hi there, Apologies for the late reply. No. it isn't possible to sell your Bosscoins.
  • This topic is deleted!

    Locked
    1
    0 Votes
    1 Posts
    14 Views
    No one has replied
  • This topic is deleted!

    1
    1
    0 Votes
    1 Posts
    6 Views
    No one has replied
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • Player progression error

    Locked
    2
    0 Votes
    2 Posts
    142 Views
    FC Eddie_NLF
    @Elaniyojr Hi there, I think you are refering to a different kind of event. There is one event where progress after each friendly increases instead of decreases. With this current event that is not the case. Progress will be less the more friendlies you play. Then there are also other factors that come into play: Players who have 100+ ratings will slowly see a decrease in their progress, the higher their rating becomes. So even with the first friendly they will not have a very high percentage of progress. You have to win the match to receive the highest progress. If the match ends in a draw or a loss, the progress is much lower.
  • Speed up training no longer possible

    8
    0 Votes
    8 Posts
    369 Views
    Sjeik Marlboro_NLS
    Maybe this 'bug' has to do with the Christmas theme? I remember a year ago when the Christmas theme was added into the webpage, many had the same problem regarding video's not loading.
  • Training screen cannot be loaded in iOS

    Locked
    8
    0 Votes
    8 Posts
    382 Views
    SpecialOneS
    It's fixed. Problem wasn't on iOS app, which made it way easier to solve. Fix is live!
  • ice edition

    Locked
    2
    0 Votes
    2 Posts
    111 Views
    SpecialOneS
    Hi, If it makes it difficult for you to play you can disable by tapping your avatar on top right corner and disable the Christmas Theme!
  • OSM IOS app not working

    Locked
    8
    1 Votes
    8 Posts
    707 Views
    FC Eddie_NLF
    @Ratlov99 You're welcome
  • Business Offers not paying out

    Locked
    3
    0 Votes
    3 Posts
    196 Views
    FC Eddie_NLF
    @Sean-Doherty Hi there, I can understand you have some doubts about these offers. Revu uses a different kind of system, as in that it is not possible to contact them if the offer is listed as 'credited'. The best thing you can do right now is to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM'. Then you can fill in the contact sheet. Make sure to provide as much information as you can and include the e-mails you received from Fyber. As an extra note: always contact the provider of these offers (Fyber, Revu, Tapjoy) and not the company of the app/survey you are using or filling in. Those companies have nothing to do with these offers and thus can't help you out.