Vidios

[siiromar]

Hi, I am watching the video and I only get 1 coin since yesterday, and many others are facing this problem!

[LiviuUcv]

Same problem.

[SUPERNOVA 8]

@siiromar @LiviuUcv

Hello to both of you

Could you please for starters post a screen shot from your OSM app , like this one ?

Do you get to see the Orange colour on your Business Club symbol from your game menu ?

[LiviuUcv]

@supernova-8
Hello! Yes, it is orange colour, but we didn't receive double Boss Coin.

[SUPERNOVA 8]

@liviuucv @siiromar

Hmmm... So strange.. In that case , could you both please try to delete all temporary data and cache from inside your phone's OSM app?

[LiviuUcv]

@supernova-8
I already tried that, but still no double BC.

[siiromar]

@liviuucv said in Vidios:

@supernova-8
I already tried that, but still no double BC.

I deleted the game and downloaded it again but to no avail

[SUPERNOVA 8]

@siiromar @LiviuUcv

You two come from different countries. I am wondering about your devices now...

At the moment I have no idea what might be causing this result in your Boss Coins after watching commercial videos. If you are 100% sure that you get only a single coin after each video is completed , then :
a) I need to inform and ask for any infos about this matter on our CM forum .
b) And I also need from you to send me details of your phone devices and apps asap !
Please fill in a bug report and post it in here.

And please add on your posts screen shots from your apps , just like I did. Thanks guys !

[siiromar]

After:

Samsung Galaxy A30
Android 9

[SUPERNOVA 8]

@siiromar Thank you Omar ! But do you know how to fill in a Bug report dear? Have you done this before?

@siiromar @LiviuUcv

Please guys , use my link to learn how we fill in a Bug Report Template ~ https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3

[n.jorge]

I have the same problem, it is orange colour, but we didn't receive double Boss Coin.

[SUPERNOVA 8]

@n-jorge Hello . Do you also use an Android phone for your game app?

[siiromar]

@supernova-8
🤨
Many suffer from this problem, the problem is not from the phone and not from the phone operating system and not from the game version and not from the country, I think we have put all the possible information fully

[SUPERNOVA 8]

@siiromar Omar we are discussing about it as we speak on our Community Management forum. I am trying to help you guys as much as I can. So please , spare the angry look mate. We do not deserve it !

[siiromar]

@supernova-8 Maybe I didn't translate correctly, I'm never angry.

[SUPERNOVA 8]

@siiromar Thanks Omar! It is good to know this because we are doing what we can to find out what is going wrong , with not every Android user but only a part of them. Some Android users receive double coins while others do not. It is quite confusing atm.

@siiromar @LiviuUcv @n-jorge
Please guys , I need at least one completed bug report asap !
I need to know details about your devices OS , App version etc. I need these data from you .

[siiromar]

I don't think the problem is with the phone or the phone system because my brother has the same problem. But I will say:
The problem has occurred since Friday .
App Version: 3.4.37
Brand/type device: Samsung Galaxy A30
OS version : Android 9

@SUPERNOVA-8

[SUPERNOVA 8]

@siiromar Ok Omar, I see. Thanks again for the extra infos.

[n.jorge]

@supernova-8 Yes. But many friend of mine have the same problem since Friday. Many many friends

[SUPERNOVA 8]

@siiromar @LiviuUcv @n-jorge

Hello everybody

This problem has been forwarded . And it should be fixed by now. Are you guys able to check your Business Clubs ? For new videos change every hour , and you should get double coins for watching each one of them.