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Ranking & Manager Points Bug

Scheduled Pinned Locked Moved Support
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  • rafael 1974R Offline
    rafael 1974R Offline
    rafael 1974 Spanish Users
    wrote on last edited by SUPERNOVA 8
    #1

    Thank you for your previous answer, Supernova 8, but you have to admit that you just copied and pasted the typical answer given to many more managers. I am a very active manager, as well as the other managers from my crew who have the same problem.

    Time will tell, of course, but I feel Spanish Mods are not doing things properly.

    As far as I am concerned, it seems you did not understand my words. I do know how punctuation runs, but the problem does not lie there. Three days ago I finished a league and won 4040 points. By that moment I had around 50900 points. My rank became around 663 after those 4040 points were added. On Thursday I woke up being the 667 of the world. However, by midday my highest rank was about 842 and those 54900 something points had transformed into the original 51000 points from before the last league had finished.

    It is not merely a matter of understanding how punctuation goes, it is the fact that when I see the punctuation from my 4 accounts from my profile, my H account has 54522 points. When I click on my matches (mis partidas) those 54522 points tell me I am in rank 892. HOWEVER, in my S3 account I have 51348 points and my rank is 842. Moreover, when I click on my best rank, it tells me that it is position 842 and the points are 52045.

    All in all, MY PROBLEM WITH PUNCTUATION is not one of lack of experience or understanding of the punctuation system As you must have seen by now, THERE REALLY IS a problem that must be solved because I feel I have been robbed 200 positions and 4000 points. I am competing to get into the World Champs, so I consider someone must be pulling my leg if I am told that it must be a problem of understanding.

    I look forward to hearing a better answer to my problem, and I also hope it gets solved soon.

    Similarly, I hope someone may check what has happened to these other members from my crew: salmor (top 3 in Spain), rubbens 80 (top 10 in Spain), LooM 83 and Alvarorr_98.

    Have a nice weekend and thank you for the job you do.

    S 1 Reply Last reply
    2
  • HansinhoH Offline
    HansinhoH Offline
    Hansinho English Users
    wrote on last edited by
    #2

    I have exactly the same problem.

    Points added from last finished league has been taken back from Mpts on ranking, but not on profile. So my Mpts on ranking and profile are different now (should be the same).

    And dear Sofie, sorry to say. It's not about the latest ranking system works. It is a problem.
    Hope they're working on it.
    Thx..

    S 1 Reply Last reply
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  • S Offline
    S Offline
    SUPERNOVA 8
    replied to rafael 1974 on last edited by SUPERNOVA 8
    #3

    @rafael-1974 Hello again Rafael . ☺

    First of all my name is Sofie, not Supernova 8. Secondly , you don't have to thank me ( thanks for nothing as they say...) cause it's obvious to me that I did misunderstand your problem and I apologise for that. 😞
    After reading a few topics on the Support forum tonight, it looks like not just you but more managers face a serious malfunction with their MPs and rankings. Well you are an experienced manager mate and this case looks like another bug issue. 😟
    You should know better...what are you waiting for? Could you please forget the long essays and accusations and proceed with a fine detailed bug report and some screen shots would help too with time & date appearing , so that we can have a whole picture of the situation and get down to business? I need to have something in my hands besides words in order to forward this issue. I would really appreciate it Rafael. πŸ˜‰

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

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  • S Offline
    S Offline
    SUPERNOVA 8
    replied to Hansinho on last edited by
    #4

    @Hansinho My friend thank you so much for your kind post. 😘 I did realise that we are dealing with a serious situation here and we'll try our best to fix this problem as soon as possible. I can only hope to your patience cause it is the Holy weekend. Please if you could help with any screen shots and a bug report template I would really appreciate it. :handshake_tone2:

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

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  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by
    #5

    @rafael-1974 , @Hansinho

    P.S. On this link you can find Infos about how we fill in a detailed bug report template: https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

    1 Reply Last reply
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  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by SUPERNOVA 8
    #6

    We do need your bug report templates to be gathered in here and also screen shots of the bug with time & date appearing on your shots.

    πŸ”Έ All bugs should be reported using the following basic guidelines.

    Login: (Login of the user with the bug)
    Account: (Slot1, Slot2, Slot3, Slot4)
    League number: (not manadatory if you don't know how to find it)
    Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
    Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
    Screenshots: (Full screen - URL and time should be presented)
    Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

    ***For bugs related with the full website and Facebook versions, please add:
    Your Browser:

    ***For bugs related with the Android App and iOS App versions, please add:
    App Version:
    Brand/type device:
    iOS version:

    Thank you all in advance. πŸ˜‰

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

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  • rafael 1974R Offline
    rafael 1974R Offline
    rafael 1974 Spanish Users
    wrote on last edited by
    #7

    Thank you very much Sofie. You are very kind. I will prepare the shots in a couple of days time.

    S HansinhoH 2 Replies Last reply
    0
  • S Offline
    S Offline
    SUPERNOVA 8
    replied to rafael 1974 on last edited by
    #8

    @rafael-1974 You're welcome Rafael. I'll be waiting for your news then. :thumbsup_tone2:

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

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  • HansinhoH Offline
    HansinhoH Offline
    Hansinho English Users
    replied to rafael 1974 on last edited by
    #9

    @rafael-1974 Thank you Rafael. Cause I don't really understand how to do the detailed report.

    1 Reply Last reply
    0
  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by
    #10

    @Umuler Hello Mr. Kaan and thank you very much for your bug report and screen shots.☺
    I will forward your report my friend. ( Tessekur ederim ! )

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

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  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by SUPERNOVA 8
    #11

    @Iran-R-Alves OlÑ Sr. Alves! ☺

    What can you do ? Well, could you please start with using English? This is the Global forum and we must all try to speak the same language in here my friend. πŸ˜‰
    So, you have two choices :

    1. Either you can post in here your bug report about your missing manager points and ranking error in English
    2. Or you could join your own forum and post your request in your own native language .
      Just follow these links please Sr. Alves. They will help you to find your own Group of language and forum.

    https://forum.onlinesoccermanager.com/topic/302/common-questions/2

    Or, if you still have problem then try this way please:

    https://forum.onlinesoccermanager.com/topic/301/known-bugs/2

    Thank you for your understanding and enjoy your gaming time .:handshake_tone2:

    My regards,
    Sofie

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

    1 Reply Last reply
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  • King_Jamiu_10K Offline
    King_Jamiu_10K Offline
    King_Jamiu_10
    wrote on last edited by
    #12

    @Umuler Thanks for reporting this bug because I have the same problem on my main account and ranking πŸ‘Œ

    alt text
    "It's fine to celebrate success but it is more important to heed the lessons of failure." -- Bill Gates

    1 Reply Last reply
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  • S Offline
    S Offline
    SUPERNOVA 8
    wrote on last edited by SUPERNOVA 8
    #13

    @Umuler , @King_Jamiu_10
    Hello my mates. πŸ™‚
    I know how frustrating and annoying this situation might feel to you but it will be fixed. It's just a bug guys.
    Sooner or later every ranking will look as it should be. No worries. πŸ˜‰

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

    1 Reply Last reply
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  • checheckC Offline
    checheckC Offline
    checheck English Users
    wrote on last edited by
    #14

    Rhe same PROBLEM
    Three days before my was 81000 1st spot and sudenly it becoms 217000 do you think this is normal?

    1 Reply Last reply
    0
  • alvarorr_98A Offline
    alvarorr_98A Offline
    alvarorr_98
    wrote on last edited by
    #15

    The bug is fixed now. At least for mi

    ES Support Staff

    S 1 Reply Last reply
    1
  • SpecialOneS Offline
    SpecialOneS Offline
    SpecialOne
    wrote on last edited by
    #16

    Yeah,

    Everything ranking related should be fixed. But since it's cached, some will only notice tomorrow, or later on!

    We're sorry for this but this was something that was set live by mistake!

    Thank you all for your patience!

    "Success is not final, failure is not fatal: it is the courage to continue that counts." --Winston Churchill

    1 Reply Last reply
    0
  • S Offline
    S Offline
    SUPERNOVA 8
    replied to alvarorr_98 on last edited by SUPERNOVA 8
    #17

    @alvarorr_98 Brilliant ! Glad to hear that Alvaro. πŸ˜‰

    Same goes for the rest of the managers. Everything will get fixed for this bug in the next 24 to 48 hours.
    Thank you all once again for your posts-reports and help! πŸ˜„

    @SpecialOne Special thanks goes to our devvers and our Admin for his quick response and feedback . πŸ˜ƒ

    β€œEducating the mind without educating the heart is no education at all.” Aristotle
    Sophia ~ Salonica ~ Greece ~ πŸ’™πŸ€πŸ’™

    1 Reply Last reply
    0

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