BUG ! Interest not credited
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Since last 2 days interest for deposited money were not credited (in all my teams). Even though the amount calculated by the game at the end of the match is correct, it disappear in the amount credited.
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Hi
Can you please provide some more info?
Is this on Web or App?
If app, can you please check if you have the latest version? If you've please let us know which App you're using. Check if you've same amount on Web.Also, please provide us screenshots from before, from the expected income and after match been played.
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Hi
Can you please provide some more info?
Is this on Web or App?
If app, can you please check if you have the latest version? If you've please let us know which App you're using. Check if you've same amount on Web.Also, please provide us screenshots from before, from the expected income and after match been played.
 @SpecialOne
Hi, this is on both, i use for 90% app but immediately checked on web, the same wrong amount.
The day before i had approximately double amount...lost. I hope the bug will not affect all my championship days.
Already checked if app was updated, it is. It's the same official app already used for years.
Thank you.
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 @SpecialOne
Hi, this is on both, i use for 90% app but immediately checked on web, the same wrong amount.
The day before i had approximately double amount...lost. I hope the bug will not affect all my championship days.
Already checked if app was updated, it is. It's the same official app already used for years.
Thank you.
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@MrPierJ After the messages above was available an update, updated before the championship day, the problem wasn't fixed.
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We'r aware of a specific scenario where this happens... And it's on our to do list to be fixed.
To filter out if it's same situation, can you please let me know if you do the multistep rewards (watch the 3 videos for CFs and BC rewards)? And do you do them before or after put money on savings?
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We'r aware of a specific scenario where this happens... And it's on our to do list to be fixed.
To filter out if it's same situation, can you please let me know if you do the multistep rewards (watch the 3 videos for CFs and BC rewards)? And do you do them before or after put money on savings?
@SpecialOne Hi. Yes, i do it when available.
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We'r aware of a specific scenario where this happens... And it's on our to do list to be fixed.
To filter out if it's same situation, can you please let me know if you do the multistep rewards (watch the 3 videos for CFs and BC rewards)? And do you do them before or after put money on savings?
@SpecialOne I have not watched those ads for quite a while. I watch ads when there is a double event like the one that just ended, but not the one where you need to watch 3 for some money and 3 bosscoins.
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Talking about these here:
If you do them on a daily basis, can you please test it without watching these videos?
Please take a screenshot from finances before match simulation (with money on savings) and another one after match simulations without moving money -
Talking about these here:
If you do them on a daily basis, can you please test it without watching these videos?
Please take a screenshot from finances before match simulation (with money on savings) and another one after match simulations without moving money@SpecialOne The problem persists.
I have not watched those adds, so it does not seem to be connected to the issue.
I tried not logging onto the app for a full day. I logged in through the website after matchtime and I still didn’t get the interest.
What I do have, is that when I log in I get the match replay screen and “you have new items”. Even when I have logged in several times after matchtime.
I am thinking more people are affected, but they don’t notice because they get small amounts? You get the screen as if interest is credited but the money is not added. I am supposed to get 50m interest at one club and 30m at the other so it is very noticable.
I will try to remind myself to make prt screens today.
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Talking about these here:
If you do them on a daily basis, can you please test it without watching these videos?
Please take a screenshot from finances before match simulation (with money on savings) and another one after match simulations without moving moneyIt’s just getting worse.
I still don’t get any interest after match days.
But now also, every time I log in during the day whrn I already seen my match, I get the screen of won medals, get the notification of items in my inventory, etc.
It’s just totally bugged out. I have tried updating the app, deleting the app and reinstalling, playing on computer, etc. Whatever I try, the problems stay.
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I have the same problem too. After the game the interest money is not accounted for.
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Talking about these here:
If you do them on a daily basis, can you please test it without watching these videos?
Please take a screenshot from finances before match simulation (with money on savings) and another one after match simulations without moving money@SpecialOne Problem is still here. Tried playing in browser on laptop, browser on phone and app on phone(updated). On every device, the problem remains.
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According to Gamebasics, there are no more issues with interest since September.
Keep the following in mind:
- In oder to get interest, the Club Funds needs to be in Savings during simulation
- Interest is added to Savings and not on your Balance.
If you are sure that you didn't received the interest while you should've, then please create a new topic with a detailed explanation aswell as screenshots of your Finances and Savings before the match and after the match.
This topic will be closed.
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F FC Eddie_NL locked this topic on
