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No offers at my fyber wall for several months

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  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #1

    Hi guys,

    I'm using this forum to report the following situation on my OSM account, I've already contacted costumer support twice and submitted two reports and was ignored and didn't get any resolution so that's why I come here in hope someone might help me.

    Last year I had an offer with status rejected and since then my fyber wall always appears to me like this with no offers:
    Screenshot_2024-06-17-12-52-19-928_com.gamebasics.osm.jpg

    And when I go to bar of status it shows me this:
    Screenshot_2024-06-17-12-52-31-613_com.gamebasics.osm.jpg

    I think it has to be something about my user ID...
    I just want to have some offers to do like my friends have and get some extra boss coins.

    If you can help I would really apprecciate it!

    Best regards,
    Carlos Costa

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to carlosc1998 on last edited by
    #2

    @carlosc1998

    Hi there,

    When it comes to the customer support, they handle the tickets based on when it was submitted. If you create another ticket before you get a response on your first one, those two tickets are merged together and you get back to the bottom of the queue.

    The only thing I know about the offers, is that it's availability depends on you region and platform. iOS and Android don't have the same offers available. So, it's impossible for me to say whether someting goes wrong or that there really aren't any offers from Fyber available in your region and platform.

    For now it's best to wait for a reply from the customer support.

    1 Reply Last reply
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  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #3

    Hello @FC-Eddie_NL,

    I didn't do that with costumer support, actually I've submitted the reports in different months, in december and in may as you can see in the image below, the thing is that I think the person behind the support doesn't know how to solve this situation and just mark my requests with the status "solved" and my problem still persists.

    report osm.PNG

    I know that offer availability is dependent on a players platform/location/connection/device but this can not be the case because all my friends around me have so many offers to do and I just get none? It's a bit strange don't you think?
    As I know we all receive a digital turbine user ID when we start doing some offer from fyber through playing OSM and something as to be wrong with mine, 1963097351, maybe only the devs can check it I don't know I just wish to have the same opportunities as everyone else on trying to get some extra boss coins while completing some offers.

    Thanks again

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to carlosc1998 on last edited by
    #4

    @carlosc1998

    Hmm, I see that under status it is solved. Didn't you get a reply from them stating what they did about it (if something had to be done about it)?

    If not, then the only thing you can do is contact OSM customer support through the below link and explain the situation to them. I don't know if OSM can do anything about it, though. Offers are going completely through the providers of those offers.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

    1 Reply Last reply
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  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #5

    Yes, they mark it has solved but it's not 😞

    I've only got a reply but it didn't help me and after that I was ignored two times, when I make a response the request stays at the status "open" but then they just change to "solved" without answering me. That's exactly the link I use to make my reports.

    Here is the conversation on my last request:
    recor 1.PNG
    recor 2.PNG

    So with no help from costumer support I've came here to the support on the forum in hope someone might help me solving this issue.

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to carlosc1998 on last edited by FC Eddie_NL
    #6

    @carlosc1998

    Do you get offers from the other two providers Tapjoy and Revu?
    And do your friends also have an Android based phone or do they have an iPhone?

    One other thing: Have you ever tried to remove all app data and remove the OSM app and re-installing it? Maybe this will help. Before you do that though, make sure you have a way to log in to your account again or you lose acces to it.

    1 Reply Last reply
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  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #7

    Yes, from Tapjoy and Revu I have offers.
    Yes, their phones are Android just like mine.

    As for clearing the data and reinstalling the application, I already did it in the past and I did it again just now and I still don't have any offer from Fyber.

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to carlosc1998 on last edited by
    #8

    @carlosc1998

    Thanks, I will ask Gamebasics if they can do anything about this, but I can't promiss anything.

    1 Reply Last reply
    1
  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #9

    Thank you @FC-Eddie_NL

    PASTELDENATA (PDN)

    1 Reply Last reply
    0
  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #10

    Hi @FC-Eddie_NL,

    Have you received any answer about my situation?

    Thanks

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
  • SSerhatt_NLS Offline
    SSerhatt_NLS Offline
    SSerhatt_NL Dutch Users
    wrote on last edited by
    #11

    Be patience, if he got the answer you will know it. 😉

    1 Reply Last reply
    0
  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to carlosc1998 on last edited by
    #12

    @carlosc1998

    No news about it yet.

    1 Reply Last reply
    0
  • carlosc1998C Offline
    carlosc1998C Offline
    carlosc1998 Portuguese Users
    wrote on last edited by
    #13

    Hello!

    Any news about this?
    Sorry to bother you again... 🙁

    Best regards,
    Carlos Costa

    PASTELDENATA (PDN)

    FC Eddie_NLF 1 Reply Last reply
    0
  • FC Eddie_NLF Offline
    FC Eddie_NLF Offline
    FC Eddie_NL Moderator NL
    replied to carlosc1998 on last edited by
    #14

    @carlosc1998

    Hi there,

    I'm sorry, but I haven't heard anything back about this 😞 I have asked again.

    1 Reply Last reply
    1

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