Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • T

    Training session

    Locked
    5
    0 Votes
    5 Posts
    195 Views
    FC Eddie_NLF
    You're welcome
  • I

    scout doesnt work for me in computer or phone

    6
    1
    0 Votes
    6 Posts
    196 Views
    Optimum RaedaO
    @FC-Eddie_NL You are very kind, I know that sometimes it happens, and I also know that you do everything possible to address all the problems, I love this game.
  • E

    Please help me

    4
    0 Votes
    4 Posts
    207 Views
    FC Eddie_NLF
    @efe-sarıtaş_82 Yes, you did misunderstood it then, as you will still have to watch the ads in those videos. The only ads that gets removed are the banner you would see at the top of the screen on all pages when you have a free account.
  • H

    I NEED HELP WITH A BUG

    Locked
    4
    0 Votes
    4 Posts
    177 Views
    FC Eddie_NLF
    @Hajduk124 Then I think it's best to contact our customer support through the below link. Then click on 'submit a request' and choose the option 'OSM' to fill in our contact sheet. Make sure to provide as much details as possible. https://support.onlinesoccermanager.com/hc/en-us
  • C

    Aren't ads hidden?

    2
    0 Votes
    2 Posts
    114 Views
    FC Eddie_NLF
    @caspercocuk Hi there, When you buy a package that says it will hide the ads, it means the banners that you saw on the top and the sides of the screen when you had a free account. Those should now be hidden. If you watch a video for Bosscoins, to speed up the timer or when you click on the orange 'Continue+ more' button you will watch an ad.
  • L

    Can’t start the mobile game

    2
    0 Votes
    2 Posts
    125 Views
    FC Eddie_NLF
    @Luka250 Hi there, On which platform do you get this error message? And did you had an account prior to this one that you used on that platform and was deactived/deleted or got locked?
  • antagoniceA

    World domination complete but only 99% displayed

    Locked
    2
    0 Votes
    2 Posts
    120 Views
    FC Eddie_NLF
    @antagonice Hi there, This is a known issue and is placed on the backlog to be fixed. We will have to wait until this gets solved.
  • PebbleEZP

    error

    2
    0 Votes
    2 Posts
    112 Views
    FC Eddie_NLF
    @PebbleEZ Hi there, Do you still have this issue. If so, on which platform do you have this and what is the error message?
  • T

    Sponsers

    Locked
    4
    0 Votes
    4 Posts
    127 Views
    T
    Thanks!
  • C

    My players are sold without my knowledge.

    Locked
    2
    0 Votes
    2 Posts
    120 Views
    FC Eddie_NLF
    @cinaregemen841 Hi there, I'm sorry to hear that this has happened to you. However, do keep in mind that securing your account is your own responsibility. Perhaps a friend/schoolmate/colleague is messing with your OSM account. So I would advise the following things. Change the password of your OSM account or the password of any of your social connections if you use those to login to OSM. And make sure that no one else knows them. If you are on a shared computer, make sure to log out of your OSM account once your done. Never leave your phone in the open in your classroom or in your workspace.
  • Kirittsu 0K

    This topic is deleted!

    1
    2
    0 Votes
    1 Posts
    16 Views
    No one has replied
  • S

    Nickname

    Locked
    2
    1 Votes
    2 Posts
    110 Views
    LirindL
    Hi mate, Unfortunately it is not possible to change the manager name. This is due to some technical reasons.
  • P

    Nickname

    Locked
    2
    0 Votes
    2 Posts
    92 Views
    LirindL
    Hi mate, Unfortunately it is not possible to change the manager name. This is due to some technical reasons.
  • Karel PoborskyK

    Champiñones coins missed

    1
    0 Votes
    1 Posts
    73 Views
    No one has replied
  • leochar92L

    World Domination

    Locked
    2
    0 Votes
    2 Posts
    109 Views
    FC Eddie_NLF
    @leochar92 Hi there, This is a known issue and is placed on the backlog to be fixed. So we have to wait until it is fixed.
  • T

    Error Profile Image Upload Disable

    3
    0 Votes
    3 Posts
    139 Views
    T
    But I had an avatar here (different from the game itself) and it was when I tried to change it by uploading a new one, like the option in profile settings, that it throw me to this awful letter I have now
  • hariharan__14H

    less medals won

    Locked
    12
    0 Votes
    12 Posts
    308 Views
    FC Eddie_NLF
    @hariharan__14 You're welcome.
  • Stephán Joven_NLS

    Videos to earn boss coins don't work for a week now

    Locked
    3
    1 Votes
    3 Posts
    118 Views
    FC Eddie_NLF
    @Ajacied4Vinnie_NL @Stephán-Joven_NL It's being worked on, but it is not in the hands of Gamebasics itself to fix this. Videos can be watched in the OSM app.
  • ArjanOsinga_NLA

    My adds won't load

    Locked
    2
    0 Votes
    2 Posts
    92 Views
    FC Eddie_NLF
    @ArjanOsinga_NL Hi there, This is a known issue and it is being worked on.
  • T

    Bug

    Locked
    4
    0 Votes
    4 Posts
    129 Views
    FC Eddie_NLF
    @Zenith-Nexus Thank you