Skip to content

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • I Cant Watch Video Ads For Coins

    1
    1 Votes
    1 Posts
    64 Views
    No one has replied
  • Cant start the game

    problem
    2
    0 Votes
    2 Posts
    116 Views
    poccnrP
    Game is kinda broke lately with unexpected maintenance's yesterday was desktop users issue today probably app users lowkey gotta agree that it sucks especially few hours before match starts...
  • Game down/nothing is loading

    2
    0 Votes
    2 Posts
    114 Views
    poccnrP
    seems to be fixed now, imagine not letting your playerbase know beforehand about a maintenance stupid devs
  • Special Offer

    5
    0 Votes
    5 Posts
    150 Views
    FC Eddie_NLF
    @محمد-الرياني @Юрий-Поставец Hi there, Please create your own topic and ask your question/issue there.
  • Ads for boss coins on desktop version

    16
    2 Votes
    16 Posts
    754 Views
    Samvid SridharS
    Now the video is playing but I am not earning any boss coins
  • 0 Votes
    1 Posts
    71 Views
    No one has replied
  • The Value NaN is not valid for LeagueMode

    3
    0 Votes
    3 Posts
    135 Views
    SanderDordtS
    Hi, Thank you for reporting. We are aware of this issue and are working on it. Hopefully it will be fixed soon. Kind regards, Sander
  • My league dont start

    3
    0 Votes
    3 Posts
    114 Views
    FC Eddie_NLF
    @Pontas_Queimadas This should be fixed. You now have a week again to re-claim your Winners Cup ticket.
  • Winners Cup

    4
    0 Votes
    4 Posts
    152 Views
    FC Eddie_NLF
    @Allenatore9191 This should be fixed. You have another week to re-claim your ticket.
  • Winners Cup

    7
    0 Votes
    7 Posts
    227 Views
    FC Eddie_NLF
    @Jeffrey-Maaskant You're issue is fixed aswell now. You have another week to reclaim your ticket.
  • Acces to forum of my country is denied

    Locked
    5
    2
    0 Votes
    5 Posts
    195 Views
    FC Eddie_NLF
    @Mutche_NL You're welcome
  • change the ownership

    Locked
    2
    0 Votes
    2 Posts
    126 Views
    FC Eddie_NLF
    @masoudshams87 Hi there, Ownership of a crew will normally not be given to someone else. If the account of the crewboss is locked, then it might be a different story. In that case your friend will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then Click on 'submit a 'request' and choose the option 'OSM' to fill in the contact sheet.
  • Account

    Locked
    2
    0 Votes
    2 Posts
    107 Views
    FC Eddie_NLF
    @Abdelkhalik_88 Hi there, I'm not entirely sure what you mean, but if you are still having account issues, you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a 'request' and choose the option 'OSM' to fill in the contact sheet.
  • the league does not start

    2
    0 Votes
    2 Posts
    108 Views
    FC Eddie_NLF
    @ALBERTO-JARRE Hi there, Do you still have issues? If so, can you be a bit more specific about you issue?
  • 0 Votes
    2 Posts
    102 Views
    FC Eddie_NLF
    @abdesslam-djat Hi there, I'm assuming you are talking about the free gift in the Bosscoin Store? If so, there is nothing that can be done about that. The reward you get is different for all users. Some users will get a universal position swap, others will receive a number of Club Funds, etc. You can't change the reward you will receive.
  • Not receiving my money

    Locked
    5
    1
    0 Votes
    5 Posts
    183 Views
    FC Eddie_NLF
    @timanel_15 No worries
  • My games didn’t register on the mobile app

    Locked
    4
    0 Votes
    4 Posts
    142 Views
    FC Eddie_NLF
    @Gabriëlvl Good to hear Then I will close your topic.
  • IN FORM

    Locked
    4
    0 Votes
    4 Posts
    196 Views
    FC Eddie_NLF
    @Serbian-Pep-Gardiola You're welcome
  • the game is not played today, what is this?

    Locked
    6
    0 Votes
    6 Posts
    231 Views
    FC Eddie_NLF
    Hi there, Yesterday there were some issues with the servers. So some of them weren't fully simulated. Those matches that weren't played yesterday, will be played today. We are sorry for the inconvience.
  • Cannot login on the app

    Locked
    2
    0 Votes
    2 Posts
    87 Views
    FC Eddie_NLF
    @saidane_NL Hi there, Are you sure you are trying to log in into the Dutch version of the OSM app? We also have an interntational version that is completely seperate from the Dutch version. If you have an iPhone, you can switch regions by going to the settings of the OSM app through the settings of your phone. If you have an Android phone, you can switch region on the login page of the OSM app.