Support

We're here to help you with questions and bugs. ENGLISH ONLY!

12.8k Topics 37.4k Posts
  • please and fast

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    Hi, welcome.
    Click on forget password at the login screen, and you will be able to recover it there.
    If that's not working then you can send a email to: EN.support@onlinesoccermanager.com

  • Logged out randomly

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    Can you please delete any cache and cookies from you pc ? You can also download any new version of your browser...that helped me too... if this continues then please report it on Bug section...

  • Games keep delaying everday

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    @MBayram84 Hi, welcome.
    There's nothing that can be done about that.
    It happens when servers are having a hard time.

  • Kick someone from my league

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    @lovemybutt420_NL said in Kick someone from my league:

    Me and my friend wanted to be in the same league. So I created my own league but i forgot to set the league on private and now someone else joined te club my friend wanted to be in. Is there a way i can kick that player so my friend can join the team he wants to be in.

    Hi, welcome.
    Unfortunately it's not possible to kick the manager, because you can only kick for inactivity.
    The manager has every right to be in your lick since it was an open league.

  • the newspaper is not published

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    @tumaycan There has been some problems with the newspapers simulations for days and that only will be fixed after next simulation unless there are some problems again.

  • multi account in league

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    @Aruś777 Hi, welcome.
    Cheatings will not be discussed at our forums.
    You can report it by going to the managers profile or if it does not work by email: EN.support@onlinesoccermanager.com

  • Fantasy League

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    @Gyro hi, welcome
    Yes it comes back at some point, but we never give any time frames for it.
    Next time ask questions at support please.

  • Help me to report 1 player

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    @Steaua1982 Hi, welcome.
    Cheatings will not be discussed at our forums.
    You can report a cheater by going to the managers profile or if it does not work by email: EN.support@onlinesoccermanager.com

  • Crew forum questions

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    @King-Noel Crew forums are crew only. It's not possible to set topics for guests... Sorry, but that's something not possible to do on these forums.

    About moderation tools. It's not possible also. We're trying to implement it, but can't make any promises...

  • Error in Cup Calendar on iPhone

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    Which version of the app do you use?

  • Recomendation / Update / Improvement

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    No one has replied
  • Migration of crew forum threads

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    Hi,

    Unfortunately forums are not compatible and it's not possible to migrate the info from old forums to new ones.

    If you want to keep some of the info on old forums, you'll have to copy+paste it. We'll keep old forums accessible for some time (not forever), so you have time to copy all the info you want.

  • Training camp home/away

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    If you set a Training Camp when you play at home, it will have more impact on final result than if you set it when playing away. Both boost your team performance, but when set at home the boost is bigger!

  • A question

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    Profile page wasn't yet converted to 3.0 version. Please get back to us if it's not there after page is fully upgraded too!

  • ONLY IN ENGLISH?

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    @Alex-Recoba Hi, welcome.
    This forum is indeed English only.
    But if you read this topic known-bugs then I'm sure you will find your way to the spanish community forums.

  • Server plays the game ahead of schedule

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    @boufaljja Hi, welcome.
    There's no bug here, since those match times are aprox times.
    If you want to avoid this kind of situations, you'll have to set things up on time and not last minute.

  • I cant

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    @Yakubu1111111 Hi, welcome.
    For this please send a email to: EN.support@onlinesoccermanager.com

  • Transfer list bug

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    @gabryaquila91 Hi, welcome.
    This is not a bug, players could train also at other clubs.
    That's the reason the rating can be higher if the club puts the player on the transferlist.

  • 0 Votes
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    Hi, welcome.

    If you want to report a bug then please read this topic important-info-please-read
    There you will find the template that you'll have to use to report a bug and screens must always added.
    It's also important to be clear about what the problem is, that way we are able to help you faster.

  • Oops Sorry, something went wrong!

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    @SUPERNOVA-8 said in Oops Sorry, something went wrong!:

    @Uggy-Bear

    Howdy Graham. ☺

    Could you please have a good look at your WiFi router too?
    I saw from your profile that you use a pc or laptop to loggin on OSM . So do I mostly. I'm facing the same problem with the Oops message but most of the times it's my wifi playing up that causes the connection problem.
    Or a second reason is when I'm logged in and close to simulation time then too many managers are also logged in and there is possible overloading , but I reload the page and the problem goes away pretty fast.

    Tip : Try to finish with your squads settings one hour before the sim time that you see on your league calendar. I believe you will see the difference. 😉

    Could you try this and let us know if it worked?