Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • J

    My game is stuck

    1
    0 Votes
    1 Posts
    86 Views
    No one has replied
  • punguitaaP

    I played a game for 8 days 24/7 and got scammed by Revu+

    4
    0 Votes
    4 Posts
    315 Views
    FC Eddie_NLF
    @punguitaa Hi there, I'm sorry you're facing issues with that specific offer. I have forwarded this. Hopefully Gamebasics can look deeper into this and find out what went wrong.
  • jasiuk88J

    World domination

    3
    3
    2 Votes
    3 Posts
    165 Views
    jasiuk88J
    @DE-XRIST thx
  • RAY_HUDSONR

    world domination

    2
    1
    0 Votes
    2 Posts
    106 Views
    DE XRISTD
    Ok...do you want to report, that in your word domination says 99%, but you have made all the leagues ?
  • Ahmet CeylannnA

    Again Advertisement Bug In Computer

    1
    0 Votes
    1 Posts
    80 Views
    No one has replied
  • franco_63072F

    This topic is deleted!

    1
    0 Votes
    1 Posts
    1 Views
    No one has replied
  • MarkusRW5M

    Stadium boom 18 instead of 4h

    Locked
    13
    5 Votes
    13 Posts
    385 Views
    FC Eddie_NLF
    Hi all, Sorry about the issue with that event some of you had yesterday. They were trying to manually change the timer, but in the end it seems to be too complex to made that happen.
  • MariorossithebestM

    cannot register mail

    Locked
    2
    0 Votes
    2 Posts
    79 Views
    FC Eddie_NLF
    @Mariorossithebest Hi there, You will have to contact our customer support to get this sorted out. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details as to why you can't register your e-mailadress.
  • M

    Private League Questions

    4
    0 Votes
    4 Posts
    520 Views
    FC Eddie_NLF
    @Martn-Schnfeld This is just meant as a nice benefit for people that have created their own league and want to continue that league into the next season. OSM is designed as a one-season game, which means that after the last match the season has ended. If you renew your league to a new season and choose the same team, then you still start from scratch again. We do have a feature that keeps your current team. It's called the Winners Cup and is available from placing at the top of the league in a number of selected countries. You will keep all your players and Club Funds and face-off against other managers who have also received a ticket. Current leagues that can give acces to Winners Cup: England Germany France Spain Italy The Netherlands Belgium Portugal Turkey Russia China Argentina Brazil Mexico USA
  • C

    Problem in game i need A help

    Locked help
    2
    0 Votes
    2 Posts
    101 Views
    FC Eddie_NLF
    @Cristanc Hi there, Tickets to the Winners Cup are only available for a week. After that they are gone and thus cannot be claimed anymore.
  • teddy934T

    not letting me buy boss coin

    Locked
    4
    0 Votes
    4 Posts
    188 Views
    FC Eddie_NLF
    Hi there, Do you guys still have issues? If so, please open a new topic and be more specific with what goes wrong, what platform you are playing OSM on, etc.
  • V

    I haven't received Boss Coins, what should I do?

    2
    0 Votes
    2 Posts
    133 Views
    FC Eddie_NLF
    @vtdapintz Hi there, You will have to contact Fyber through the OSM app. Go to the offerwall, tap on the menu and select status. Then find the offer which you didn't received the Bosscoins for and tap on 'report issue' and fill in the contact sheet.
  • MAX BaguncinhaM

    Boss Coins

    Locked boss coins
    2
    0 Votes
    2 Posts
    271 Views
    FC Eddie_NLF
    @MAX-Aurelio11 Hi there, Sorry to hear you still haven't gotten the Bosscoins. For these kind of issues you will have to contact our customer service via the below link. https://support.onlinesoccermanager.com/hc/en-us After that click on 'submit a request' and fill in the contact sheet in English. Make sure to add proof of payment.
  • Y

    How to kick someone in osm

    Locked help
    2
    0 Votes
    2 Posts
    171 Views
    FC Eddie_NLF
    @YayaDaniiiiel Hi there, If you or your friends created the league then the league moderator can kick managers who are inactive for atleast 72 hours through the managerlist. If league was created by OSM then it is not possible to kick inactive managers.
  • Karabakh Is OurK

    My account had suspension!!!! Since 30.06.2022

    Locked
    3
    5
    1 Votes
    3 Posts
    196 Views
    FC Eddie_NLF
    @Karabakh-Is-Our Hi there, There was indeed a big issue that caused to disable some accounts. I believe they tried to manually fix some of those accounts, but could not do that for each and every one. I don't think there is much that can be done right now. I don't even know if the data of those accounts still excist today. Due to GDPR laws everything needs to be removed after a certain timeframe. You could try going to our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • yo1234_3Y

    Verification bug

    Locked transfers
    2
    0 Votes
    2 Posts
    107 Views
    FC Eddie_NLF
    @yo1234_3 Hi there, We're sorry you are facing issues, but for these things you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Click on 'submit a request' and fill out the contact sheet in English. Make sure to give as much details as possible.
  • FeelStrikeXF

    app battle simulation

    2
    5
    2 Votes
    2 Posts
    102 Views
    No one has replied
  • MaYCrYzM

    Is it possible to join Fantasy 150 league after it has already started?

    2
    0 Votes
    2 Posts
    207 Views
    AbbyjenningsA
    Hello,In most fantasy sports platforms, including the Fantasy 150 league, once the league has started, it is typically not possible for new participants to join. This is to ensure fairness and maintain the integrity of the competition. Since it is now just 3 days before the first matchday begins, it is unlikely that your friend will be able to join the league. However, it's best to check the specific rules and settings of your league and the platform you are using to confirm if there are any exceptions or possibilities for late joiners.
  • Ahmet CeylannnA

    Advertisement Bug

    1
    0 Votes
    1 Posts
    69 Views
    No one has replied
  • امیرحسین0517ا

    Offline clan leader

    Locked
    2
    0 Votes
    2 Posts
    119 Views
    FC Eddie_NLF
    @امیرحسین0517 Hi there, If your crew boss has activated her account and is still using that e-mailadress, she can just use the 'forget password' link to receive a random generated password. Then she can log in with that generated password and change leadership of the crew if so desired. Otherwise she will have to contact our customer support to gain acces to her account. Our support can be reached via the below link. The contact sheet can be filled in through the 'submit a request' link. https://support.onlinesoccermanager.com/hc/en-us There are no other ways to change leadership of a crew.