Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • DDark1D

    Payments

    Locked
    4
    0 Votes
    4 Posts
    114 Views
    FC Eddie_NLF
    @DDark1 No, there isn't any way to prove it. Just ignore them.
  • Matór .._NLM

    Changing information crew [Dutch]

    22
    1
    0 Votes
    22 Posts
    655 Views
    Matór .._NLM
    Tried both. App and browser.
  • JAY ZOJ

    Re: Ranking question

    4
    0 Votes
    4 Posts
    158 Views
    JAY ZOJ
    @FC-Eddie_NL hi, thanks for replying. Before i saw some users i thought were inactive, but not anymore. (Now all users i see are active)
  • Fyne_F

    No Sales

    Locked
    3
    0 Votes
    3 Posts
    109 Views
    FC Eddie_NLF
    @Fyne_ Hi there, The more expensive a player is, the more difficult it will become to sell that player. You can try lowering the price a bit, but other then that you will have to be patient.
  • deckie_NLD

    no add's

    Locked
    5
    0 Votes
    5 Posts
    132 Views
    FC Eddie_NLF
    @deckie_NL Good to hear that it's solved. I will close your topic then.
  • B

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • 1

    plzzzz

    2
    0 Votes
    2 Posts
    77 Views
    DE XRISTD
    @1998mehdijouati Hello mate...clear cache and cookies from your device and try again....
  • S

    Not received Bosscoins

    2
    0 Votes
    2 Posts
    69 Views
    FC Eddie_NLF
    @SirYetik06_NL Hi there, I'm sorry you are facing this issue. Normally it's the provider of those offers - in your case REVU - that has to verify the completion of the offer as well as handle all questions and issues OSM users face when completing those offers. However, REVU has a policy that when an offer is listed as 'credited' you can't contact them anymore about that specific offer As to why they do that, I don't know. If you already send in a ticket to our customer support at https://support.onlinesoccermanager.com/hc/en-us then the best thing you can do is make a reply to the answer you received from them that there is no way to contact REVU as the offer is listed as 'credited'.
  • V

    Not enough information on the website about game

    Locked
    2
    1 Votes
    2 Posts
    105 Views
    FC Eddie_NLF
    @vdofun Hi there, New users go through a short tutorial, so I'm assuming that it has been stated that OSM is a one-season-game during that tutorial. You can try going to our customer support and ask your question there. No guarantees they will honor your request. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. It might take a few days before they respond to your ticket.
  • F

    stadium event faulty!

    Locked
    2
    0 Votes
    2 Posts
    80 Views
    FC Eddie_NLF
    @FDedecan Hi there, This generaly happens on the OSM app if you are already online before the event starts. The data of your OSM app hasn't been synchronised with the OSM server at that point and shows outdated info. Always make sure to take a look at the amount of time it takes for the timer to reach zero. That should be a good indication that the data has been synchronised and shows correct info. You can also switch clubslots to be absoluty sure that timer is correct.
  • M

    HACKER IN MY LEAGUE!!!

    Locked
    2
    1
    1 Votes
    2 Posts
    116 Views
    FC Eddie_NLF
    @MattCosta Hi there, Cheatings will never be discussed or handled through the forum. If you send in a ticket through our customer support at https://support.onlinesoccermanager.com/hc/en-us then you need to be patient until you receive a reply from them. Depending on how busy it is, it might take several days before they can reply.
  • fps1976F

    Knockout

    5
    0 Votes
    5 Posts
    106 Views
    fps1976F
    I see, thank you for your help
  • M

    lost the account

    Locked
    2
    0 Votes
    2 Posts
    69 Views
    FC Eddie_NLF
    @murad7777_1 Hi there, For account issues you will have to contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • JAY ZOJ

    Ranking question

    2
    1 Votes
    2 Posts
    105 Views
    C
    Hello, 30 Days Ranking System It should show managers with the most medals in the last 30 days, but there might be bugs or delays affecting the accuracy. Club History B League The Club History B League might be temporarily removed for updates or maintenance. Check official announcements or support for details. Hope this helps!
  • oigioioiO

    Unfair Results

    Locked
    2
    0 Votes
    2 Posts
    72 Views
    FC Eddie_NLF
    @oigioioi Hi there, While I understand that losing can be frustrating, that doesn't mean that when you have better stats then your opponent you automatically will win that match. There are so many tiny things that can impact the result. So try to come up with different tactics, get players from the same nationality, etc.
  • VanDeLuV

    Buyed Gold player Set

    2
    0 Votes
    2 Posts
    75 Views
    FC Eddie_NLF
    @VanDeLu Hi there, It's not in your inventory (the blue-yellow OSM bag)? How long ago did you purchase the Gold Pack? You will have to use it in 7 days after the purchase or the Pack will be removed from your inventory.
  • L

    My 70 Boss Coins deleted

    Locked boss coins
    6
    0 Votes
    6 Posts
    136 Views
    FC Eddie_NLF
    @logrollin Hi there, You probably spend them on something as Bosscoin do not dissapear on their own. You will indeed need to contact customer support to get more details on what happened. You can find the customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • I

    Away goal rule

    Locked
    2
    0 Votes
    2 Posts
    56 Views
    FC Eddie_NLF
    @iavaronss Hi there, They probably won't remove it. They are looking at when the specific tournament has been added on OSM. Those that were added before the away goal rule was changed, still have that rule applied. Newly added tournaments do not have the away goal rule.
  • C

    Are there any valid promo codes currently? Please answer me

    Locked
    2
    0 Votes
    2 Posts
    73 Views
    DE XRISTD
    @Captain-Marshall Hello mate...there are no promo codes available at the moment...follow the socials of the game where promo are announced from time to time....
  • _MIKHA__

    How

    4
    0 Votes
    4 Posts
    130 Views
    FC Eddie_NLF
    @_MIKHA_ It would be nice to know which player it was and on which of your clubslots this happened. There have been similar cases, but they couldn't find any reason behind it. So the more info we get, the closer we might get to figuring this out. Especially if it is related to league updates.