Boss coins not received on my smartphone after watching videos

Baklap89_NL

Glad you're not taking it personally

To clarify your questions;

Every new hour 3 videos are made available in the business club. They always each give one coin each except when the double coin event is active (in my case at least). I visit the business club any hour that I can make time to watch the videos.
I meant that now, since Friday, the 3 videos available in every one hour suffer from this bug. Where they used to work perfectly and grant a coin after viewing, now it works sometimes and sometimes it doesn't. Like I said it's like a 40-50% success ratio now where it used to be 100%
So concluding yes, in my case nothing has changed over the past days. I don't feel there has been any change since my first report.

Also I get you need information but I felt the earlier bug report (with which I included screenshots, date+timestamped and everything) already pretty much confirmed that it's not working as it used to, thats why the additional message today that you were likely told to pass on saying pretty much 'we need to confirm this is actually a bug' came across as slightly strange. I felt it was pretty much clear already that it is either a bug or an intended change, where the intended change would make 0 sense (as there is no reason to watch the videos if they don't grant coins).

SUPERNOVA 8

@baklap89_nl

You wrote :
""Every new hour 3 videos are made available in the business club. They always each give one coin each except when the double coin event is active (in my case at least). I visit the business club any hour that I can make time to watch the videos.""

Please understand that Special offers , videos and rewards may vary from one country to another. Personally I do not visit my Bus. Club that often as you do but I have seen videos / ads rewarding with two coins sometimes . And I'm not talking about any special × 2 event on the boss coins.
And also it confuses me the fact that if you had a bug on your account you should not be able to talk about 40 or 50% success on your attempts to earn free coins. It should either work 100% or not work at all.

But please can we give it a rest for tonight?
I had a long day tbh. If you will manage to share a video of yours in here it would be great.
If not, so be it.
Good night .

Baklap89_NL

Hi,

Yes that may be it. In the Netherlands its like I described

Just to be sure I'll refer to my initial report 3-4 days ago in which I said: "Sometimes it does work but I will need to tap the Boss coins icon every time after a video so it updates. Other times that doesn't even work.".
Why it only fails some of the time and works okay other times, I'm not sure and I'm not really in the right place to know or find out either. But where it used to work all the time, now it only does in some cases. Hence my initial report of this bug which appears to fall in line with other player experiences.

Have a good night, I'll try and keep an eye out on this thread in the coming days!

Baklap89_NL

Hi,

Here's the video. Didn't really have time to learn how to video edit but my personal details and password (on screen keyboard presses) were visible so I recorded my screen, uploaded it to a laptop and taped it off the screen op the laptop while I hid the parts with the above details in them.

This is the best I can do so I hope it helps.

Password for viewing is osm123

For the non embedded full size link: https://goo.gl/3Di2vM

SUPERNOVA 8

@baklap89_nl Hello again!
It looks like it was a bit of a trouble for you and I cannot thank you enough for your efforts.
I will add your video now with your report.
Have a nice day!

Ccardoso11

so guys i try install older version and works fine... small problem in big game
thanks for all and good games

SUPERNOVA 8

@ccardoso11 said in Boss coins not received in my smartphone:

so guys i try install older version and works fine... small problem in big game
thanks for all and good games

Hello to you too.

I must inform you and warn you about the danger of using an older version of Osm.
It means that you probably used an unofficial/ illegal site to get this older version for you.

But the Osm official versions are constantly updated, therefore whenever managers are using an old version of the app there's a very big chance of getting bugs, so our advice is always to keep your app up to date.

tunc cevik

@baklap89_nl

celentano1983

@ardmsosmz said in Boss coins not received in my smartphone:

bolded text

Why i don’t receive my boss coins in my smartphone ?

good evening . for about 7 days, they no longer receive boss coins for their watched video ads. I use an android phone and I only have problems from this dispenser. For 2 days I came in from the PC and I see here that it's okay to receive the coins. the account with which I log in is celentano1983 pesoturile 2 or 3. in the last 7 days entered about 2 in 2 hours and I watched clipuriledar I have not received coins anymore. I hope that the situation can be remedied

SUPERNOVA 8

Good evening everybody! I wanted to inform you that I have to lock this topic for now and if I get any new data about this matter I will re - open it to continue with your feedback. Thank you all for your posts and good efforts !

SUPERNOVA 8

Hello everybody. I have not forgotten about you guys. I simply had no further update on this case. I also face the same problem. One day the commercial videos work just fine and rewards are given and the next they get stuck again.

Please do not forget to visit your Business Club via your phone's or PC browser as well. You can still earn a few Boss coins from watching these ads from there. Problem insists on the apps.

SUPERNOVA 8

@tolga-ank06 said in Boss coin problem?:

Hi,
I'm watching advertisement in my smart phone (android) but i can't receive my boss coins.

Login: tolga ank06
Account: Slot 1,2,3,4
League number: -
Date & Time of the bug: It started maybe 10 days ago
Last occured: last check 21.01.2019 - 08:55 gmt +3
Platform: Android App latest version
Screenshot 1: https://imgur.com/a/rDwnzS5
Screenshot 2: https://imgur.com/a/Ojwb4yG
Bug step-by-step Description: Watching the video, waiting for it to end and no coins added.

App Version: 3.4.21.0
Brand/type device: Huawei P20 PRO
OS version: Android 9 - EMUI 9.0.0

trazvanel86

@supernova-8 i dont receive my boss coin from 1 week .my account is trazvanel86
Slot1.slot2.slot3.slot4
I am conected on android whit fb.
Please help me

SUPERNOVA 8

Please understand that we have enough reports already for the devers to work with.
I opened this topic so that you could see we have 4 pages already here full of posts and possible explanations.
The only thing that we could still use would be a clear video showing what exactly happens to your Boss coins before and after the advertisement video is finished.
No need for further posts on this topic, unless it's usefull data via full screen videos.
Thank you all for your understanding and patience.

• Stay tuned for any news...

NOTE : Please do not forget to visit your Business Club via your phone's or PC browser as well. You can always earn some free Boss coins from watching these ads - videos from there. Problem insists on the apps , not on the browser platforms.

Blondu C10

Hi,
I'm watching advertisement in my smart phone (android) but i can't receive my boss coins.

Login: Blondu C10
Account: Slot 1,2,3,4
League number: -
Date & Time of the bug: It started maybe 10 days ago
Last occured: last check 21.01.2019 - 08:55 gmt +3
Platform: Android App latest version
Screenshot1:
Screenshot 2:
Bug step-by-step Description: Watching the video, waiting for it to end and no coins added.

App Version: 3.4.21.0
Brand/type device: Galaxy j5
OS version: SM-J500FN

dragoslucky

@supernova-8 It started on friday morning. 4 days ago.
Login: dragoslucky
Account: H
League number: (not mandatory if you don't know how to find it)
Date & Time of the bug: friday, saturday, sunday, monday. it s 4 days without BC reward.
Platform: Android App latest version
Screenshots: https://postimg.cc/gallery/1igp2qj9q/ (2 images, before and after watching. No change in coin amount)
Bug step-by-step Description: Watch the video, wait for it to end, click the 'x', no coins added.

***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:samsung
OS version: Android

SUPERNOVA 8

@Ardmsosmz , @Baklap89_NL , @TusA18 , @tunc-cevik , @mirkuz19 , @tolga-ank06 , @Zuchering , @Ccardoso11 , @franckthomas1977 , @Nightfall_NL
@dragoslucky @Blondu-C10 @trazvanel86 @celentano1983 @Zool-Babies

Hello everybody!

My latest update on this malfunction :

Looks complicated really. Devers can't be 100% sure about the reason for this situation.
They are inclined to a specific sponsor - ad partner/network, so they are going to disable it and see what happens from now on.

So please could you try to visit your Apps starting from today or tomorrow? Enter your Business Clubs , watch your ads/commercial videos and come back here with your feedback.
We need to know if this act has brought things to normal and if Boss Coins are rewarded for watching those videos.

Thank you all once again for your patience and I'll be waiting for your news.

SUPERNOVA 8

@zool-babies said in Not receive boss coin after watch bc video:

today, I do not receive boss coin after I watch the boss coin video. Please fix it. thanks.

SUPERNOVA 8

@zool-babies
Hello there.
Please read my latest post on this matter.
Thank you.

Zool Babies

The only way I can receive boss coin now is, uninstall osm and reinstall osm again every time it fail to receive boss coin. Anyway, I guess this is annoying method, I believe that, we will have better solution. Appreciate if this problem can be solved as soon as possible, so that I don't have to keep reinstall Osm.