Boss coins not received on my smartphone after watching videos

Ccardoso11 · 17 Jan 2019, 11:32

so guys i try install older version and works fine... small problem in big game
thanks for all and good games

SUPERNOVA 8 · replied to Ccardoso11 on 17 Jan 2019, 11:32

@ccardoso11 said in Boss coins not received in my smartphone:

so guys i try install older version and works fine... small problem in big game
thanks for all and good games

Hello to you too.

I must inform you and warn you about the danger of using an older version of Osm.
It means that you probably used an unofficial/ illegal site to get this older version for you.

But the Osm official versions are constantly updated, therefore whenever managers are using an old version of the app there's a very big chance of getting bugs, so our advice is always to keep your app up to date.

tunc cevik · replied to Baklap89_NL on 17 Jan 2019, 15:58

@baklap89_nl

celentano1983 · replied to Ardmsosmz on 18 Jan 2019, 17:38

@ardmsosmz said in Boss coins not received in my smartphone:

bolded text

Why i don’t receive my boss coins in my smartphone ?

good evening . for about 7 days, they no longer receive boss coins for their watched video ads. I use an android phone and I only have problems from this dispenser. For 2 days I came in from the PC and I see here that it's okay to receive the coins. the account with which I log in is celentano1983 pesoturile 2 or 3. in the last 7 days entered about 2 in 2 hours and I watched clipuriledar I have not received coins anymore. I hope that the situation can be remedied

SUPERNOVA 8 · wrote on 18 Jan 2019, 18:43

Good evening everybody! I wanted to inform you that I have to lock this topic for now and if I get any new data about this matter I will re - open it to continue with your feedback. Thank you all for your posts and good efforts !

SUPERNOVA 8 · 21 Jan 2019, 08:12

Hello everybody. I have not forgotten about you guys. I simply had no further update on this case. I also face the same problem. One day the commercial videos work just fine and rewards are given and the next they get stuck again.

Please do not forget to visit your Business Club via your phone's or PC browser as well. You can still earn a few Boss coins from watching these ads from there. Problem insists on the apps.

SUPERNOVA 8 · replied to Tolga ANK06 on 21 Jan 2019, 08:13

@tolga-ank06 said in Boss coin problem?:

Hi,
I'm watching advertisement in my smart phone (android) but i can't receive my boss coins.

Login: tolga ank06
Account: Slot 1,2,3,4
League number: -
Date & Time of the bug: It started maybe 10 days ago
Last occured: last check 21.01.2019 - 08:55 gmt +3
Platform: Android App latest version
Screenshot 1: https://imgur.com/a/rDwnzS5
Screenshot 2: https://imgur.com/a/Ojwb4yG
Bug step-by-step Description: Watching the video, waiting for it to end and no coins added.

App Version: 3.4.21.0
Brand/type device: Huawei P20 PRO
OS version: Android 9 - EMUI 9.0.0

trazvanel86 · replied to SUPERNOVA 8 on 21 Jan 2019, 10:52

@supernova-8 i dont receive my boss coin from 1 week .my account is trazvanel86
Slot1.slot2.slot3.slot4
I am conected on android whit fb.
Please help me

SUPERNOVA 8 · 21 Jan 2019, 12:20

Please understand that we have enough reports already for the devers to work with.
I opened this topic so that you could see we have 4 pages already here full of posts and possible explanations.
The only thing that we could still use would be a clear video showing what exactly happens to your Boss coins before and after the advertisement video is finished.
No need for further posts on this topic, unless it's usefull data via full screen videos.
Thank you all for your understanding and patience.

• Stay tuned for any news...

NOTE : Please do not forget to visit your Business Club via your phone's or PC browser as well. You can always earn some free Boss coins from watching these ads - videos from there. Problem insists on the apps , not on the browser platforms.

Blondu C10 · wrote on 21 Jan 2019, 12:48

Hi,
I'm watching advertisement in my smart phone (android) but i can't receive my boss coins.

Login: Blondu C10
Account: Slot 1,2,3,4
League number: -
Date & Time of the bug: It started maybe 10 days ago
Last occured: last check 21.01.2019 - 08:55 gmt +3
Platform: Android App latest version
Screenshot1:
Screenshot 2:
Bug step-by-step Description: Watching the video, waiting for it to end and no coins added.

App Version: 3.4.21.0
Brand/type device: Galaxy j5
OS version: SM-J500FN

dragoslucky · replied to SUPERNOVA 8 on 21 Jan 2019, 18:21

@supernova-8 It started on friday morning. 4 days ago.
Login: dragoslucky
Account: H
League number: (not mandatory if you don't know how to find it)
Date & Time of the bug: friday, saturday, sunday, monday. it s 4 days without BC reward.
Platform: Android App latest version
Screenshots: https://postimg.cc/gallery/1igp2qj9q/ (2 images, before and after watching. No change in coin amount)
Bug step-by-step Description: Watch the video, wait for it to end, click the 'x', no coins added.

***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:samsung
OS version: Android

SUPERNOVA 8 · 5 Feb 2019, 11:31

@Ardmsosmz , @Baklap89_NL , @TusA18 , @tunc-cevik , @mirkuz19 , @tolga-ank06 , @Zuchering , @Ccardoso11 , @franckthomas1977 , @Nightfall_NL
@dragoslucky @Blondu-C10 @trazvanel86 @celentano1983 @Zool-Babies

Hello everybody!

My latest update on this malfunction :

Looks complicated really. Devers can't be 100% sure about the reason for this situation.
They are inclined to a specific sponsor - ad partner/network, so they are going to disable it and see what happens from now on.

So please could you try to visit your Apps starting from today or tomorrow? Enter your Business Clubs , watch your ads/commercial videos and come back here with your feedback.
We need to know if this act has brought things to normal and if Boss Coins are rewarded for watching those videos.

Thank you all once again for your patience and I'll be waiting for your news.

SUPERNOVA 8 · replied to Zool Babies on 23 Jan 2019, 17:33

@zool-babies said in Not receive boss coin after watch bc video:

today, I do not receive boss coin after I watch the boss coin video. Please fix it. thanks.

SUPERNOVA 8 · 23 Jan 2019, 17:36

@zool-babies
Hello there.
Please read my latest post on this matter.
Thank you.

Zool Babies · 24 Jan 2019, 12:18

The only way I can receive boss coin now is, uninstall osm and reinstall osm again every time it fail to receive boss coin. Anyway, I guess this is annoying method, I believe that, we will have better solution. Appreciate if this problem can be solved as soon as possible, so that I don't have to keep reinstall Osm.

Zool Babies · wrote on 24 Jan 2019, 08:14

Also, I found that whenever my smartphone under unstable connection, the boss coin will start to stuck again and not received until I reinstall osm again, the boss coin then can be received again as normal.

SUPERNOVA 8 · replied to Zool Babies on 24 Jan 2019, 12:18

@zool-babies said in Boss coins not received on my smartphone:

The only way I can receive boss coin now is, uninstall osm and reinstall osm again every time it fail to receive boss coin. Anyway, I guess this is annoying method, I believe that, we will have better solution. Appreciate if this problem can be solved as soon as possible, so that I don't have to keep reinstall Osm.

Hello there.
I hope you read my last feedback about this problem with videos and ads.
If you are still not able to earn the free boss coins please post your detailed bug report in here. Without it our hands are tied , we cannot help you without these infos.

All bugs should be reported using the following basic guidelines.

Login: (Login of the user with the bug)
Account: (Slot1, Slot2, Slot3, Slot4)
League number: (not mandatory if you don't know how to find it)
Date & Time of the bug: (This should be as accurate as possible, for developers to check error logs)
Platform: (Website PC/Mobile, Facebook, Android App, iPhone App, iPad App) ***
Screenshots: (Full screen - URL and time should be presented)
Bug step-by-step Description: (The ideal is that you describe all the steps you do to reproduce the error)

***For bugs related with the full website and Facebook versions, please add:
Browser:

***For bugs related with the Android App and iOS App versions, please add:
App Version:
Brand/type device:
OS version:

P.S. There is no need for you to go through that trouble with constant re-installs of your Osm app on your phone. One time was enough to see if anything changes to normal.

tunc cevik · wrote on 24 Jan 2019, 14:30

It doesnt work

tunc cevik · wrote on 24 Jan 2019, 15:49

I will probably remove this game after finished my season

buteusz · 24 Jan 2019, 17:15

Login: buteusz
Account: slot 1-4
Date & Time of the bug: since 22.01.2019
Platform: Website/mobile
Bug step-by-step Description:I watch ads for some days and I don't receive any boss coins. It was everything ok before. I was trying to watch ad via website and I did receive boss coins.

***For bugs related with the Android App and iOS App versions, please add:
App Version:3.4.21.0
Brand/type device: Samsing J5
OS version:5.1.1