Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.2k Posts
  • weedyalmelo_NLW

    competition falsification due to the still lack of the universal trainer.

    Locked
    2
    0 Votes
    2 Posts
    92 Views
    FC Eddie_NLF
    @weedyalmelo_NL Hi there, The universal trainer is in a testing phase, so it's logicaly not available to every user yet.
  • stainz78S

    Forum access

    2
    0 Votes
    2 Posts
    90 Views
    FeelStrikeXF
    @stainz78 You have to go in groups and join the "Language IT" group
  • cottaandreiC

    Fyber Amazon Prime Boss Coins not received

    Locked
    3
    0 Votes
    3 Posts
    102 Views
    FC Eddie_NLF
    @cottaandrei Hi there, You will first have to contact the provider of these offers, in this case Fyber. This can be done through the offerwall of the specific provider the offer is listed on. They are the ones who handles all offers and check wether or not you have met the requirements of the offer.
  • weedyalmelo_NLW

    why don't I have a Universal trainer?

    Locked
    3
    0 Votes
    3 Posts
    161 Views
    FC Eddie_NLF
    @weedyalmelo_NL @Angga-Alensius Hi there, This feature is indeed still in testing phase, so it won't be available for all users yet.
  • M

    Bonus

    2
    0 Votes
    2 Posts
    77 Views
    FC Eddie_NLF
    @Manager-Eduard Hi there, There is a system in place that checks if you met all criteria of our bonus for new referals. This works as follows: Q: Why didn't I receive Boss Coins ( BCs ) after inviting managers? A: To be able to get these rewards, following criteria have to be met: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click the link again and only after the account has been created) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards.
  • F

    Oktoberfest Challenge

    Locked
    3
    0 Votes
    3 Posts
    118 Views
    FC Eddie_NLF
    @Ferran-Torres-Bielsa Hi there, That's because you aren't guarenteed for the 100 Bosscoins. Once the mission is finished (October 6th at 23:59 CEST) 25 winners will be randomly chosen from the pool of all the users that succesfully finished this mission. Only those 25 managers will receive the prize of 100 Bosscoins.
  • D

    Transfer List Glitch

    Locked
    3
    3
    0 Votes
    3 Posts
    134 Views
    FC Eddie_NLF
    @DahiyaYDD Hi there. That's because you can't use your Club Funds if they are on Savings. You have to transfer them back first.
  • ActuriaA

    This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • C

    Account suspended (multi accounts)

    Locked
    3
    0 Votes
    3 Posts
    146 Views
    DE XRISTD
    @cviko_1 Hello mate...you can make an appeal and see what happens...our staff will take a look at it, as soon as possible....unbanned ?? ....very difficult...
  • A

    buying 2 players from the same club

    Locked
    2
    0 Votes
    2 Posts
    96 Views
    FC Eddie_NLF
    @alexander81491 Hi there, You should be able to buy a player from that club the next matchday, unless you get the message that that transfer violates OSM terms. That message is to prevent you from cheating.
  • Bino de ViseuB

    Transfer simulations

    Locked
    2
    4
    0 Votes
    2 Posts
    107 Views
    FC Eddie_NLF
    @Bino-de-Viseu Hi there, I understand the frustration and this is something that is been talked about a lot. Transfers are for a large part really random. Changes to the transfer system are being thought of, but is something that will take a long time before they are realised.
  • S

    Account Carrer Progress

    Locked
    2
    0 Votes
    2 Posts
    82 Views
    FC Eddie_NLF
    @Sir-Ahmed-ELBwab Hi there, If you have been inactive for atleast 3 years straight, your account has been permanentely removed from the game. All data and acomplishments are thus gone and can't be restored.
  • R

    I dont receive ads or packs on the shop

    8
    1 Votes
    8 Posts
    213 Views
    patser_NLP
    @Sjappi_NL try restarting the game, i have this often and do receive my coins later
  • StefanS1311S

    Coins problem / Achievement reward

    Locked
    4
    0 Votes
    4 Posts
    166 Views
    FC Eddie_NLF
    @StefanS1311 You're welcome
  • C

    Cant use account on IOS

    Locked
    2
    0 Votes
    2 Posts
    76 Views
    FC Eddie_NLF
    @coelho_507 Hi there, For account issues you will have to contact our customer service. They can help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option OSM to fill in the contact sheet.
  • K

    I need to delete my account

    Locked
    3
    0 Votes
    3 Posts
    105 Views
    FC Eddie_NLF
    @Kerim_Yusuf Hi there, You need to deactive it yourself. Just log in to that account and go to your profile to deactivate it.
  • D4culaterD

    Completed season but the trophies didn't update and I didn't get a winners cup ticket

    Locked
    23
    0 Votes
    23 Posts
    1k Views
    FC Eddie_NLF
    @D4culater @mickarel Sorry guys, but that won't happen. Keep in mind that it is not just you two. You might have those proof for yourself, but what about the other managers that played in your league? As well as all the other users that lost that data. It's not really fair if just two people get that data fixed, while all others are left without it. They tried to minimize the damage as best they could. It won't please everyone, but you will have to accept it that the data is lost.
  • C

    Telefonumdaki hesabımdan çıkıp kendi hesabıma giremiyorum

    Locked
    3
    0 Votes
    3 Posts
    102 Views
    FC Eddie_NLF
    @Canskycyy Hi there, For account issues you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. For next time: English only, please
  • T

    How do I open a Manager Slot?

    2
    0 Votes
    2 Posts
    90 Views
    Angga AlensiusA
    @Tenorlio If we are new players, usually we can't play all the slots straight away, slowly... The level increases, then we can open/play all the slots.
  • heyman123_3_6H

    Claiming issue

    2
    0 Votes
    2 Posts
    81 Views
    FC Eddie_NLF
    @heyman123_3_6 Hi there, Have you already reached Division 8 in the past? You will only be able to claim the Bosscoins for the first time you reach a new Division. If you delegate to a lower Division and then come back up to Division 8, you won't be able to claim them again.