Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.2k Posts
  • M

    I can't confirm my account help for me

    Locked
    2
    0 Votes
    2 Posts
    97 Views
    FC Eddie_NLF
    @Munzur-Yılmaz Hi there, Have you also looked in your spam folder for the activation link? If it's also not there, then you should contact our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • P

    Gold Pack Error

    Locked
    2
    0 Votes
    2 Posts
    73 Views
    FC Eddie_NLF
    @Pedro-da-Maia Hi there, The best thing you can do is contact our customer support. They can help you out with this issue. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • FerikeKispestF

    believed to be fraud

    Locked
    2
    0 Votes
    2 Posts
    129 Views
    FC Eddie_NLF
    @FerikeKispest Hi there, If you suspect someone is cheating, you will have to report them through our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • E

    Transfer List eror

    2
    0 Votes
    2 Posts
    77 Views
    FC Eddie_NLF
    @Emirhan_1623 Hi there, You probably have your Club Funds stashed on Savings. Then you can't use them and you have to put them back.
  • brickbybrickB

    Bug with Chat new message notification

    15
    1
    0 Votes
    15 Posts
    457 Views
    ana02tA
    Yes, thanks
  • R

    Account problems

    2
    0 Votes
    2 Posts
    101 Views
    SpecialOneS
    Sorry that you're facing issues, but... Which account? This one? You had to login to be able to post here And in which platform you can't log? What error do you've? We can't guess what kind of problems you're facing, so in order to provide you help, we need to know exactly what's going on, so please explain everything from start until you got the error providing all data necessary for us to help you out!
  • J

    Device heating issue

    5
    0 Votes
    5 Posts
    200 Views
    M
    @Justen_x1 Same me too
  • D

    Squad Updates?

    Locked
    2
    0 Votes
    2 Posts
    102 Views
    FC Eddie_NLF
    @derkingauspopelhausen Hi there, The league updates won't be communicated, but they are being updated regularly. So you just have to be patient until then.
  • Ş

    The player appers on the market but cannot be purchased.

    2
    1
    0 Votes
    2 Posts
    79 Views
    FC Eddie_NLF
    @Şenses-YUNUS Hi there, Is still still an issue? If so, have you tried buying the player through the webversion of OSM. You can also try to force close the app or even try deleting it an re-installing it again. Before you delete the app, make sure you have a way to login to your account again otherwise you lose acces to it.
  • J

    Champions Cup

    6
    0 Votes
    6 Posts
    169 Views
    FC Eddie_NLF
    @JRamo6 I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.
  • P

    winners ticket

    Locked
    8
    0 Votes
    8 Posts
    185 Views
    FC Eddie_NLF
    @pukki68_7 Good to hear and thanks for the confirmation I will close this topic then.
  • Mahmoud El GohariM

    registered in 2 spots without even having control over anything

    2
    0 Votes
    2 Posts
    75 Views
    FC Eddie_NLF
    @Mohamed3088Mahmoud Hi there, Could you post some screenshots with the notifications of those two teams you no longer have acces to? Then I can report it to Gamebasics.
  • A

    Problem with the app Apple

    Locked
    3
    0 Votes
    3 Posts
    99 Views
    FC Eddie_NLF
    @Alessandro-Rosa Hi there, If removing data doesn't work, then it is probably related to having an older account on OSM that has since been disabled or locked and had the same social connection as your current account. You should contact our customer support, which you can find through the below link. They can help you out. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • K

    player pack

    Locked
    3
    0 Votes
    3 Posts
    98 Views
    FC Eddie_NLF
    @KRALEMİR31 Hi there, If you still didn't got the fourth pack, then you should contact our customer service. They can check this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof payment.
  • G

    Advertisement

    2
    0 Votes
    2 Posts
    85 Views
    FC Eddie_NLF
    @gayseri_10 Hi there, The Bosscoins packs that remove the ads are refering to the banners you would otherwise see as a free user. They don't disable ads. What probably happened is that you tapped on the orange claim + video button in the OSM app after you finished Match Experience. This is will automaticaly start the first of the three ads that are part of the bonusses you can obtain through the Finance page. If you don't want to watch that ad, you will have to tap on the dark blue claim button that is directly above the orange button.
  • rado kochasR

    Coins problem

    2
    0 Votes
    2 Posts
    112 Views
    FC Eddie_NLF
    @rado-kochas Hi there, Can you be more specific, please? Which Bosscoins are your refering to?
  • un incompetente totaleU

    Problem to login by samsung android

    2
    1 Votes
    2 Posts
    72 Views
    FC Eddie_NLF
    @un-incompetente-totale Hi there, The last few days there were some technical issues that caused the OSM servers to be down. If this is still an issue, then first try to remove the cache of the OSM app. If that doesn't solve the issue, then try the the below steps. Before proceeding, make sure you have a way to login to your OSM account again before deleting the OSM app or you will lose acces to your account. Remove all app data Delete the OSM app Restart your phone Install the OSM app again.
  • G

    I cant go into the league

    Locked
    3
    0 Votes
    3 Posts
    136 Views
    FC Eddie_NLF
    @Georg223 Hi there, If this is about one of your clubslots being temporarely not available, then that means that there is maintenance going on in your league or the server that you are playing on. Once the maintenance is over, you can acces your clubslot again. There is no timefrain for when the maintenance is over, so check back regularly. If this is about OSM being down, then that is due to technical issues. They are/were working on fixing the issue. Hopefully the game will run now smoothly again.
  • C

    Coin problem

    Locked
    2
    0 Votes
    2 Posts
    98 Views
    FC Eddie_NLF
    @celaljk Hi there, For this issue it is best to contact our customer support as they have the tools to check things. You can find them via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide enough details about your issue and add proof of payment of the Bosscoin package you bought.
  • A

    boss coins could not be transferred to my account

    Locked
    2
    0 Votes
    2 Posts
    91 Views
    FC Eddie_NLF
    @ardacann_1 Hi there, If you bought Bosscoins from the OSM Store and didn't received them, then you should be able to claim them through the career page. Otherwise you will have to contact our customer support. You can find them via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.