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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • Ricardo Lopes 82R

    Problem with free coins and videos

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    FC Eddie_NLF
    @Ricardo-Lopes-82 Hi there, See this topic for more info: https://forum.onlinesoccermanager.com/topic/73318/can-t-load-advertisements/6
  • B

    Cant view ads on OSM (browser)

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    1 Votes
    9 Posts
    789 Views
    FC Eddie_NLF
    @BrianBrobbey0495_NL @fantomas_4 @Hotstep86_NL @Maceraprest34 @Marwin_943 @mhmadhti @şifo-osman Hi there, There is an issue with the ads on the webversion of OSM. The videoplayer is in control of an external party, so this is not something that the developers of OSM can fix. Therefore we are relying on the external partner and they won't fix this before Friday. So you will have to be patient until it is fixed. In the meantime you can use the OSM app to watch the ads for Bosscoins.
  • omarstar_NLO

    Can’t load advertisements

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    FC Eddie_NLF
    @Comedil @omarstar_NL @RayReddington_NL @Rh1xsa @weedyalmelo_NL See the above statement from @rachelle99_5 So you have to be patient until it is fixed and use the OSM app in the meantime to watch the ads for Bosscoins.
  • C

    Free boss coins problem

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    FC Eddie_NLF
    @Coach_stepan @Sfregiato Hi there, This is a known issue on the webversion of OSM and won't be fixed before Friday. So you will have to be patient until it is fixed. In the mean time you can use the OSM app to watch ads for Bosscoins.
  • MarcusWöllM

    Free Boss coins problem

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    FC Eddie_NLF
    @MarcusWöll They are now aware of an issue with the ad player on the webversion of OSM. It will take some time before this will get solved.
  • A

    Videos.

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    FC Eddie_NLF
    @Adrian-C-Woods Hi there, There is an issue with the ad player on the webversion of OSM. They are aware of the issue, but it will take some time to be fixed.
  • Ingemar Jeroom_NLI

    Unable to purchase boss coins

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    FC Eddie_NLF
    @Ingemar-Jeroom_NL Hi there, If this is still an issue, then please contact our customer support through the below link. They can forward this to the payment team and check if there is a general issue or not. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • Ahmed Khaled10A

    I can't watch videos to get coins

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    FC Eddie_NLF
    They are aware of the issue, but it won't be solved before Friday. So you will have to be patient until it is fixed and use the OSM app to watch ads for Bosscoins.
  • F

    purchasing problem

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    FC Eddie_NLF
    @Fırtınadaki-Gümüş-Yumruk Hi there, For your first issue: Club Funds, Training Progression and Player Packs are considered as 'items'. You will find them in your inventory (the blue-yellow OSM bag). From there you can use them for your teams. As to your second issue: the packs that remove ads, remove the banners you would normally see at the sides of your screen if you are a 'free user'. You are probably refering to the ad that gets started after you have watched your match via the OSM app. This will only happen if you tap on the orange 'continue + video' button. This ad is part of the three ads in the Finance section to receive Club Funds and Bosscoins. If you do not want to watch that ad, then tap on the dark-blue button that is right above the orange button.
  • Happy LlamasH

    Why is it no longer possible to change servers?

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    FC Eddie_NLF
    @Happy-Llamas Hi there, They removed it because there were a lot of experienced users that used this method to look for leagues on servers where our newer users play on. That way they could get some more easy wins and thus receiving more medals. The idea of the server system is that you play against users that have roughly the same amount of experience as you. When you get more experience under your belt you will be moved to different servers.
  • L

    I bought 1350 coins in a promotion, I paid 9.99e and I got nothing...

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    FC Eddie_NLF
    @LosmiK Hi there, I'm sorry that you didn't receive the Bosscoins, but that's why there is that failsafe. If something goes wrong with the payment, usually your used payment method will transfer the funds back. So you can always try again. If for some reason your money hasn't been refunded and you didn't received the Bosscoins, you may be able to claim them trough the career page. If not, then you can contact our customer support and they will check what happened. You will find our customer support through the below link https://support.onlinesoccermanager.com/hc/en-us By clickin on 'submit a request' and choosing 'OSM' you will be able to fill in the contact sheet. Always provide some proof of payment.
  • N

    Removing a cheater

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    118 Views
    FC Eddie_NLF
    @Not_a_van Hi there, If you are sure he is cheating (check out this topic for what is considered cheating), then you will have to report him through our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide enough details. The support team will do a check then. And no worries about the category. I will move it to the right place
  • alikoc838383A

    Kick from the League

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    FC Eddie_NLF
    @alikoc838383 Hi there, Nope, you can't kick active users. This can only when they are inactive for 72 hours. Also keep in mind that you can only kick inactive users when you are the league moderator. That means that you have created your own league. If you are playing in a league that has 'OSM' as league moderator, you can't kick users, even if they are inactive for 72 hours.
  • donpablothedobermanD

    How is this possible? there is something wrong regarding software or? it is bullshitt.

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    FC Eddie_NLF
    @donpablothedoberman Hi there, The only problem is that you expect to win just because your team value is higher. Football doesn't work like that in real life nor does it in OSM.
  • S

    A question on Inform players

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    FC Eddie_NLF
    @Senior_s99 Hi there, I don't think that they will perfom better compared to a normal player with the same rating. But I don't really know for sure. Only the developers themselfs know all the ins and outs of all the systems and a lot of it wlll never be shared with the community.
  • M

    Top Scorer

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    FC Eddie_NLF
    @mmm_5132 Hi there, That's up to you. Just go with your gut.
  • ViertriaV

    Next Crew League

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    FC Eddie_NLF
    @Viertria Hi there, Crew Battle league get switched every two weeks or so. You will get the notification when that happens. Then you will know what the new country is for the Crew Battles. I believe that you can vote for the next Crew Battle league on Instagram.
  • P

    I can’t login in my account

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    FC Eddie_NLF
    @primemessi12 Hi there, You will have to contact our customer support for this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Give as much details as possible.
  • J

    There was an unauthorized access to my account.

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    FC Eddie_NLF
    @JoseMemduh Hi there, Keeping your account safe is your own responsibility. You can change the e-mail adress via your profile. Also change the password if you use that. If that for some reason doesn't work, then you will have to contact our customer service through the below link. https://support.onlinesoccermanager.com/hc/en-us If you play on the OSM app, then make sure to never leave your phone laying around at your school or workplace, so that friends/classmates/co-workers can't acces your account to prank you. Never share account details with your friends. Also be mindfull when you acces internet on open wifi connection.
  • M

    Buying a player from a team without a manager

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    DE XRISTD
    @mmm_5132 Hello mate...you must have in mind that teams without managers, can not make other transfers...so in some cases these teams don't want to lose any players in some positions...