Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.2k Posts
  • A

    I can't login on the app

    Locked
    4
    0 Votes
    4 Posts
    123 Views
    FC Eddie_NLF
    You're welcome
  • JAY ZOJ

    Competitions

    Locked
    8
    0 Votes
    8 Posts
    205 Views
    FC Eddie_NLF
    @jurgen-klopp_37243 You're welcome.
  • RaynookR

    Cannot use Winners Cup Ticket

    Locked
    2
    0 Votes
    2 Posts
    86 Views
    FC Eddie_NLF
    @Raynook Hi there, If it happens again, then first try to delete cookies and cache and see if that solves it. If not, then the best thing you can do is contact our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Also make sure to have a free slot available when you want to redeem the ticket.
  • A

    Support please

    Locked
    2
    0 Votes
    2 Posts
    64 Views
    FC Eddie_NLF
    @Ahmetk Hi there, If you had an account on OSM prior to this one, then that is probably the reason for this error message. You will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • JAY ZOJ

    Uploading picture

    5
    0 Votes
    5 Posts
    145 Views
    JAY ZOJ
    @FC-Eddie_NL thanks
  • JAY ZOJ

    Logos

    Locked
    3
    0 Votes
    3 Posts
    102 Views
    JAY ZOJ
    @FC-Eddie_NL ok, thanks for replying
  • A

    Universal trainer problem

    Locked
    2
    0 Votes
    2 Posts
    78 Views
    FC Eddie_NLF
    @Almolera Hi there, There is nothing you can do about that. It's in a testing phase which means that it isn't available for everyone yet. Once the final decision of the feature has been made, it will be become available for everyone.
  • MarcusWöllM

    Temporarily unavailable

    Locked
    5
    0 Votes
    5 Posts
    117 Views
    FC Eddie_NLF
    @jurgen-klopp_37243 Thanks
  • Y

    please help me

    Locked
    5
    0 Votes
    5 Posts
    170 Views
    FC Eddie_NLF
    @Bozo_23456789 Hi there, That depends on which pack you want to buy. The standard Bosscoins, Club Funds and other Items packs normally do not have a time limit, unless they give out more Bosscoins or Club Funds than the standard rate. This happens from time to time and then they are limited for a small time period. After that period ends the standard rate applies again. Then there are temporary offers. They are only available for a limited amount of time and will be removed from the store after that period ends.
  • Matór .._NLM

    Fix Universal trainer

    Locked
    12
    1
    3 Votes
    12 Posts
    781 Views
    FC Eddie_NLF
    Considering the feature is still in a testing fase and the complaints has been forwarded to Gamebasics, I will close this topic. We will have to wait and see what happens next after the final decision of the feature has been made.
  • JAY ZOJ

    Please explain

    Locked
    4
    0 Votes
    4 Posts
    109 Views
    FC Eddie_NLF
    You're welcome
  • F

    Can’t login

    Locked
    3
    0 Votes
    3 Posts
    70 Views
    FC Eddie_NLF
    @frosenzi_4 Hi there, @jurgen-klopp_37243 has given you some feedback on how to proceed. If you do not have an e-mail set to your account nor a social connection (Facebook, Google Play account or Apple Game Center account), you will have to contact our customer service and ask for help there. They will be able to verify if you are the owner of that account and can help you out. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet in English.
  • D

    How to Change Language on Website?

    Locked
    2
    0 Votes
    2 Posts
    71 Views
    FC Eddie_NLF
    @Dawid-Bętkowski-4 Hi there, On the login page you will see which language is selected at the top-right side of the screen. Just click on it and you can select a different language. [image: 1728936263899-schermopname-141.png]
  • F

    I don't get 'match in play' sign

    Locked
    2
    0 Votes
    2 Posts
    72 Views
    FC Eddie_NLF
    @FireMisha Hi there, Yes, you can put the players that aren't in the starting 11 in training and no, that doesn't affect your match. Matches are being simulated in an instant. 'Match in play' means that the server that you are playing has started simulating, but that doesn't mean that your match is inmediately simulated aswell. Leagues on a server are being simulated in batches, so it's impossible to say how long that message remains exactly. Usually, your matches are simulated around the same time each day.
  • stefanogonzalez89S

    Missing player

    Locked
    3
    0 Votes
    3 Posts
    116 Views
    FC Eddie_NLF
    @stefanogonzalez89 That player will be added when the Spanish league gets a new update. They collect data a few days prior to the league update to check for issues.
  • U

    Help me.....

    Locked
    2
    1
    0 Votes
    2 Posts
    84 Views
    DE XRISTD
    @Hansip-Flicks Hello mate, Use this link to make an appeal https://support.onlinesoccermanager.com/hc/en-us Bans are not discussed on forums....
  • S

    Papu Gómez is in the Game?

    Locked
    2
    0 Votes
    2 Posts
    93 Views
    FC Eddie_NLF
    @SirAndroide Hi there, Uhh, if he doesn't have a club at the moment then you won't find him in OSM. He played for Monza in Italy last season, but since Italy has been updated several times for the current season, you won't find him there anymore.
  • M

    How many players can a squad have ? (do players

    Locked Moved
    3
    0 Votes
    3 Posts
    205 Views
    M
    @FC-Eddie_NL thank you for all that info
  • M

    OSM android login fail

    2
    0 Votes
    2 Posts
    81 Views
    FC Eddie_NLF
    @MaartenSN Hi there, If you get the error that your managername or password is incorrect, then that means that you are trying to login on the wrong version of OSM. With OSM NL (Dutch version) and OSM World (international version) we have two versions of OSM that act independant of each other. Which means that you can have an account on both versions. With this account you are playing on the World version, which means that you are trying to login on the Dutch version. You can change the version of OSM yourself, but how you do that depends on the platform you are using. For iOS: Go to the settings of your phone and then to the settings of the OSM app. There you can change the version you are going to login to. For Android: On the login page of the OSM app you can change the version that you are going to login to.
  • sf1927S

    Trouble with launch

    3
    1 Votes
    3 Posts
    138 Views
    SpecialOneS
    Hi Can you please let us know if the same thing happens after the update set live earlier today?