Support

We're here to help you with questions and bugs. ENGLISH ONLY!

12.8k Topics 37.4k Posts
  • the championship continues

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    @Alaska31

    Hi there,

    Your current season will keep on running and is finished when the last match has been played. But as a league moderator you are able to renew your league to the next season. You can select which country and team you will play next and have to pay a lower amount of Bosscoins then when you start a league from scratch.

    So if you do that, you will automaticaly manage that club once your current season has been finished (24 hours after the last match has been played)

  • This topic is deleted!

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  • Achievements!?

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    @jurgen-klopp_37243

    You're welcome

  • Knockout Royale Club Name Bug

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    @Vypeg6

    Hi there,

    From the managerlist of your Knockout Royale I see a lot of managers that have a custom team name. So perhaps you forgot to add a team name before you signed the contract? If you can't change the name of your team yourself, then you can try going to our customer service and ask there if they are willing to change it for you (no guarantees). You can find our customer service through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.

  • please delet my account

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    @SARSILMAZSAR9

    Hi there,

    You should be able to deactive it yourself if you go to your profile. If for some reason that doesn't work, you will have to contact our customer support via the below link.

    https://support.onlinesoccermanager.com/hc/en-us

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    @Pannekuche_NL

    Glad to hear it's been resolved 👍

    I will close this topic then.

  • How do I resign from the club?

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    @Champion_2209

    Hi there,

    Like @jurgen-klopp_37243 mentioned, if you play a tournament you can only resign once you have been eliminated. With the other leagues you will first have to play at least one match after you have joined the league before you can resign.

  • Knockout Royale

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    @Jona_M_NL

    Hi there,

    Unfortunately, you can't see how many spots have already been taken. Knockout Royale works, but all 128 spots need to be filled before the league starts. Depending on how populair it is, you might have to wait around a week before it can start.

  • New font on iOS devices

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    @Matór-_NL
    Agreed.
    At first, i thought it was a bug

  • Unable to watch ads on the web version

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    Hey, there! I know it is an old post, but had the exact same problem and the solution was deactivating the adblocks.
    Hope this helps!

  • Universal position switch, not so universal.

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    @Isaakson__ i agree

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    @sickweirdo2365

    Hi there,

    If you do not receive the Bosscoins inmediately, you should be able to claim them through the career page. If that also doesn't work then you should contact our customer support through the below link.

    https://support.onlinesoccermanager.com/hc/en-us

    Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.

  • Tips & Tops

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  • Bug login

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    @ste-9501
    Hi mate. First i would suggest that u log in to your account through the browser, so that it doesn’t cause problems to leave where u were.
    Then, first, i would say, try deleting and reinstalling osm app.

  • OSM on Website - Android

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    I really have no dea how to assist you, this seems to be locked on your side.

    Maybe you can try to filter it by:

    accessing OSM from another device try another network provider from your mobile (connect through wifi to some other network) install a different browser on your phone
  • Form of the players

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    @Marco27losc

    Hi there,

    Sorry for the late reply. But I think you are reading too much into that. I doubt the game is actively trying to sabotage your games. If you lose too much, you probably need to look at your tactics and try to change some things.

  • Change hour

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    @metrixe_1

    Hi there,

    Yes, that is normal. OSM match times flows with the summer and winter time (daylight saving time). Now that wintertime has started, matches start one hour earlier compared to when we have summertime. Once summertime starts again next year, matches will start one hour later again.

  • 2 questions

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    @jurgen-klopp_37243

    You're welcome 🙂

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    @ErdemKurnaz

    Hi there,

    See the answer in the reply @mariopol16 gave.

    @mariopol16 Thanks 👍

  • Universal trainer

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    @YouTube_NL

    This is still in testing phase and could see some changes if it is being implemented. On the other hand, every action that cost Bosscoins below a certain amount of Bosscoins won't have a confirmation button. This is already the case when you buy players or pay off the timers.