Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.7k Posts
  • HamsterGaming6996H

    Can't watch ad on laptop

    Locked
    6
    1
    0 Votes
    6 Posts
    912 Views
    FC Eddie_NLF
    @HamsterGaming6996 Good to hear. I will close your topic then.
  • Sky jungS

    Can't receive rewards for the transfer missions

    5
    0 Votes
    5 Posts
    93 Views
    FC Eddie_NLF
    @Jwenn_NL Yeah, I also didn't got that pop-up. It's unclear why the pop-up didn't appear for some users.
  • 77TOMIBRUZZ777

    There is a scammer in the game called proctor_0

    4
    1
    0 Votes
    4 Posts
    199 Views
    77TOMIBRUZZ777
    @FC-Eddie_NL proctor_0 tals about real money. That's why I suspect a scam.
  • Perzikstruik_NLP

    Servers dont respond

    Locked
    38
    1
    0 Votes
    38 Posts
    2k Views
    MAJ_BAM
    @FC-Eddie_NL Hello friends. I have a question for you. Due to system instability and the postponement of matches yesterday, September 19th, we ended up losing a day of the 2020/2021 event. Will we have an extra day of the event because of this? I believe everyone would like this to happen. Since there was no simulation, we ended up not being able to take advantage of the event in the friendlies twice or three times. I'm Brazilian, personally, and I have four slots occupied: one is a battle slot, the other is an important championship for my group, and there are important tournaments taking place in our country. Many bought young players through the scout, hoping to play two or three friendlies during the event, but because of the system issue, this won't be possible. I think it's in everyone's interest for this to happen. Could you please give us an answer on this?
  • J

    Party problem

    Locked Moved
    2
    0 Votes
    2 Posts
    99 Views
    FC Eddie_NLF
    @Julian-Grassetto Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • PeritMorenP

    Community Mission reward not received

    3
    0 Votes
    3 Posts
    337 Views
    FC Eddie_NLF
    @PeritMoren According to an admin you should be able to claim the Gold Pack tommorrow again (Sunday). The pop-up will show up when you login for the first time that day and only comes up that one time, so try not to accidentaly click it away.
  • M

    Postponed match

    Locked
    2
    0 Votes
    2 Posts
    75 Views
    FC Eddie_NLF
    @mak_244 Hi there, See the below topic for more info about the server issues https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • adam mouhtatA

    /problme

    Locked
    2
    2
    0 Votes
    2 Posts
    83 Views
    FC Eddie_NLF
    @adam-mouhtat Hi there, See the below topic for more info about the server issues. https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/35
  • MinedsM

    Accidental resignation from my league

    Locked
    2
    0 Votes
    2 Posts
    170 Views
    FC Eddie_NLF
    @Mineds Hi there, I'm sorry, but there is nothing that can be done about that. Once you have resigned from a league it is impossible to join that league again. Your league will carry on without you and will end at the end of the season if you haven't set a new season up yet.
  • deckie_NLD

    match keeps on status "match playing"

    Locked
    6
    0 Votes
    6 Posts
    209 Views
    FC Eddie_NLF
    Hi there, See the below topic for more information https://forum.onlinesoccermanager.nl/topic/76018/servers-dont-respond/36 https://forum.onlinesoccermanager.com/topic/76018/servers-dont-respond/36
  • proctor_0P

    Can't redeem mission's rewards

    Locked
    4
    0 Votes
    4 Posts
    135 Views
    FC Eddie_NLF
    You're welcome
  • retrospectroR

    Match delayed for over 18 hours now..

    Locked
    2
    0 Votes
    2 Posts
    67 Views
    FC Eddie_NLF
    @retrospectro Hi there, There were issues with the servers yesterday, so match simulation was halted. Those matches that didn't played yesterday will be played today if there are no issue. Otherwise they will be postponed again to tommorrow.
  • Msaten FantasmaM

    Errors in player ratings

    imu
    1
    0 Votes
    1 Posts
    35 Views
    No one has replied
  • hedrey 10H

    My clan has been looking for an opponent for 2 days and can't find one, please help!

    3
    0 Votes
    3 Posts
    196 Views
    hedrey 10H
    @Mastermind-XI There are 3 alignments, 2 managed to enter and 1 didn't. I wanted to know what happened and how to solve the problem.
  • padm10P

    Can't leave ads and thus I have no reward

    2
    0 Votes
    2 Posts
    45 Views
    FC Eddie_NLF
    @padm10 Hi there, The pop-up for the ad should automaticaly close a few seconds after the ad is finished.
  • Pedro PAC94P

    Crew staff

    2
    0 Votes
    2 Posts
    91 Views
    FC Eddie_NLF
    @Pedro-PAC94 Hi there, Yes, you can nominate another crewmember to be the Boss of the crew. This can be done on the settings at the crewpage. After you have set that up, you can leave your crew and join another.
  • mohamed zidan_23M

    Wrong player added to my squad without permission (Tottenham - Slot 1)

    bug
    2
    1 Votes
    2 Posts
    202 Views
    FC Eddie_NLF
    @mohamed-zidan_23 Hi there, Let me start by saying that demanding something is completely unnecessary and won't get you anywhere. Also: no one forced you to quick sell that player. You could have put him on the transferlist and sold him that way or you could have asked about the issue first before making any rash decisions. Quick selling him was your own decision. Now about the issue itself: this looks like a 'ghost' player. Tottemham Hotspur has loaned out Solomon to Villareal for the current season. For some reason that players seems to be put back in your Tottenham Hotspur squad. Why that happens is the million dollar question. I will report this to the admins. As a side note: I wouldn't recommend putting any private information on a forum that is accesible to every OSM user. For your own privacy I have removed your email adress.
  • Beka0911B

    Reward not recieved

    Locked
    2
    0 Votes
    2 Posts
    154 Views
    FC Eddie_NLF
    @Beka0911 Hi there, Each offer on the offerwall has a number of requirement you need to meet, so it could be that you didn't fulfilled all requirement. If you are sure you did and Fyber doesn't want to accept your fullfillment of that offer, then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us Make sure to provide as much details about the offer as possible and include all communication between you and Fyber about that offer.
  • DaMonkeD

    not getting payout from knockout royale

    Locked
    2
    0 Votes
    2 Posts
    72 Views
    FC Eddie_NLF
    @DaMonke Hi there, Payout from Knockout Royale could take a little while. If you still didn't receive the Bosscoins then you will have to contact our customer support at https://support.onlinesoccermanager.com/hc/en-us
  • goldenScorpioG

    Account löschen.

    Locked
    2
    0 Votes
    2 Posts
    87 Views
    FC Eddie_NLF
    No idea what this is about, but I guess the topic can be closed then