Support

There was an error upon league creation and some leagues were created before the fix. We've set all teams with goal 6!

@soliman10_8 Hi there, That message is there for a reason and indicates that you would go against the OSM terms. This is to prevent users from cheating.

@JAY-ZO Oh yeah, forgot to mention it. Issue has indeed been fixed manually. They will look for a permanent solution if this league will become available again in the future.

@Wayne-the-special-one Hi there, If you still don't see the Player Pack in your inventory, you will have to contact our customer support. They can check what happened. You can contact them through the below link. https://support.onlinesoccermanager.com/hc/en-us

@Muhammed-Ali-Reigns Hi there, I get that losing always sucks, but the engine doesn do favoritisme.

@Wayne-the-special-one Hi there, The Bosscoins will automaticaly be added to your account (your Bosscoins stack) and not added to your inventory like the other items are. If you are still sure they haven't been added, then you will have to contact our customer support. They can check what happened. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. If you add proof op payment they can help you inmediately.

Since this is clear, I will close the topic.

@actually-goated Hi there, Apologies for the late reply. The Bosscoins can normally be collected right after the last match has been played, but I don't know how long that will be possible after the league has been reset. If you still didn't got the Bosscoins, you can try going to our customer support at https://support.onlinesoccermanager.com/hc/en-us. They might be able to help you out.

@cb7_355 Hi there, Apologies for the late reply. Is this still an issue? If so, you should be able to connect it after you have logged in into your account on the OSM app. On the settings menu, the cogwheel, you will see a button to connect your Game Center account.

@mariodgaff Hi there, You can deactive your account by loggin into the webversion of OSM at https://en.onlinesoccermanager.com/ Then click on your managername in the top right corner and go to profile. There you see a button to deactivate it. You will get an e-mail to confirm the choice. Our customer support is located at https://support.onlinesoccermanager.com/hc/en-us. There you can send in a ticket using the 'submit a request' link.

@Tarik1012 Hi there, As @JAY-ZO mentioned, accounts that have been inactive for 3 years will be permanentaly deleted. This is due to the GDPR (privacy law). So if the last time you logged in on your old account is atleast 3 years ago, then that account is gone. If you are unsure how long ago it has been and you still know your old managername or a login name, you can contact our customer support to try to get some more info about your old account. You can find our support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. Make sure to provide the managername/login name.

You're welcome

@06_Yasin_06 Hi there, When you purchase a Pack in the OSM Store that contains items (Club Funds, Training Progression or Player Packs) then those items will be stored in your inventory (the blue-yellow OSM bag). So check your inventory to see if it's there. If it's not, then you will have to contact our customer support. They can check what happened. You can find our customer support through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form. If you include proof of payment they can help you out inmediately.

@Gustavo-Lenoci Hi there, For this issue you will have to contact our customer support through the below link. They can help you out. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' from the dropdown menu to fill in the contact form.

@GORDON-MILNE-1990 Glad to hear it's solved now and you're welcome

@Usenbolt Hi there, I understand this can be frustrating, but cheatings aren't discussed nor handled on the forum. The support website is the only place for cheatings. Keep in mind that there needs to be substantial proof that someone is really cheating and over a larger period of time. You can also read the post in the below topic with some guidelines as to what is considered cheating. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/6