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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • notifications

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  • Knock out royale tournament bug?

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  • What Happens If I Buy A New Player?

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    SpecialOneS
    Hi and welcome, OSM is a one season game, so at the end opf the season, everything reset except if you play in one of the leagues where you can get access to winners cup. If that's the case and you finish it in a place that grants you access to winners cup, all your team and club funds are kept for the next season (in case you chose to play on winners cup).
  • Cannot watch add on browser

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    SpecialOneS
    Hi Most of the this occurs for two reasons: Antivirus and ad-blockers: You've to disable ad-blockers and check if your anti-virus is blocking pop ups. No ads available on your country
  • multi account

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    LirindL
    @ballelsayed31 Hi mate, if you suspect that someone is cheating please report that manager via this link >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new
  • Suggestion to develop play and challenge

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    تميميـت
    @majstor-matt I mean the number of clubs depends on the mood of the one who creates the league and on the number of friends who play in the private league
  • ACCOUNT IS GONE?

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    SpecialOneS
    Hi Account 'Dimiej' was deleted by user, that's why it's no longer possible to log in it. You already created a new account, so you can continue playing with it. OSM Terms clearly state that you can only have one account. If the reason for not being able to log was a different one, you would be breaking terms. There's a Support page for OSM, so when you've an issue, report it there instead of create a new account!
  • Belarus league only got leagues at matchday 6 and after

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    SpecialOneS
    Hi, We're sorry, but that's not possible to chane server. To have a league on prep days, you've some options: Create your own league (you can then chose if you've 4 prep days or just one) Buy a team (a league will be created with OSM as moderator and you'll have one prep day only) Join a friend's (or any other random user) league
  • 3 points was not counted to me

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    LirindL
    @otman_contador Hi mate, was the match a cup match? If not, then provide information on which slot the problem occurred, etc...
  • Problem logging in with Facebook.

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    D
    @specialone said in Problem logging in with Facebook.: Hi all, We're sorry for all this situation again, but once in a while FB does this... We're working hard to fix it, but it's not only on our side.... I was delaying the answer here, so I could provide good news when replying, but we still don't have them and you guys deserve at least a note saying that we're on it and doing our best to solve it ASAP. My advise is that after you recover access to your account, just set and e-mail on it and follow the forget pass feature and get your login/pass to be able to access your account on all platforms Thank you, I hope this ends soon!
  • Medal Exploit

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    SpecialOneS
    Hi, Doing this it just repeats previous process, but doesn't change your total amount of medals! if you have 1000 medals and you get 100 medals more, after clearing temp data, you'll revert to 1000 and 'gain' same 100 and end up with exact same 1100 as you had before clearing your temp data! There's nothing to be fixed here, but tks for your interest on keep OSM a fair and better game!
  • osm contract error

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    SpecialOneS
    Hi, There's no way for you (or someone else) manage this team. Team was locked as a protection against cheating.
  • [BUG] Unable to see all active leagues when selecting new team

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    SpecialOneS
    The reason why this message shows is because there are no leagues available to join on the server in which you're placed. Message is not corrected and was reported to be fixed!
  • Didnt get my OSM money

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    LirindL
    @rogeeh_9_6 Hi mate, please contact the support team at >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new <<< and explain your whole situation again, put your manager's name in the email, and proof of payment.
  • i wann change my name in game

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    LirindL
    @omolhzmzoyy70 Hi mate, unfortunately, you can not change your manager's name.
  • I can't get into the game

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  • Create a league

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  • Vip duration

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  • Email not valid

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    SpecialOneS
    Hi, We're sorry but as a business protecton against cheating we don't remove mail addresses from accounts. Users can do that before they delete accounts Deleted/locked accounts are permanently deleted after 90 days, so e-mails can be used again after that time!
  • Match in play

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    SpecialOneS
    Hi all Because of technical problems, some matches weren't simulated last night. These matches are postponed to the next match day. Additionally one or more of your matches may have been simulated earlier this morning. In that case the upcoming match day will also be played. We apologize for inconvenience this may have caused you, and we thank for your understanding!