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We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 27.1k Posts
  • Can't play it on my iPhone Xr

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    No one has replied
  • Text Problem

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    Álvaro Ruiz GÁ
    @specialone I joined on prep days. Text hasn't worked for the first 4 matches.
  • email pls.

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    DE XRISTD
    cheers
  • New League created: invited manager can’t join his team

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    Forever FCF
    @deq1980 Hi mate, Please fill in a support ticket with many details via this link >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new
  • My account is deleted or locked

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    SpecialOneS
    Account was deleted by you (or someone that had access to the account). You should take a look at OSM Terms and stick with just one account since having more than one goes against Terms. Also, you risk to delete the wrong one when you create lots of accounts....
  • Invite my friend but didn't get my BCs

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    SpecialOneS
    None of you have any invites accepted or rewards to be claimed. To be able to get these rewards, following criteria have to be met: New user has to sign up via invitation link and on same session (if user installs app then closes it and later opens it and sign up, it won't work. He needs to click link again and only after create the account) Invited user has to create a new account and not joining league with an existing one. There's a maximum of 10 rewards, so all invites sent after that won't give any more rewards.
  • cheat. .

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    LirindL
    @mahan91 Hi mate, if you suspect that someone is cheating please report that manager via this link >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new Some information about the problem with locked account you have on this link >>> https://forum.onlinesoccermanager.com/topic/67393/my-account-had-suspension/5 <<<. Take a look and you'll know what have to do... I guess this is a general problem...!
  • Special offer dont see it in the shop

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    SpecialOneS
    This feature/pack is under test, which means that it's not available to all at this time!
  • report feature

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    SEEZOFFICIALS
    @lirind yeah i send 4-5 times but admin dont ban him, please verify transfer from Zenit and Rubin Kazan and ip, is not possible that!
  • Coin problem

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    LirindL
    @umtmdnn Hi mate, please contact the support team at >>> https://support.onlinesoccermanager.com/hc/en-us/requests/new <<< and explain your whole situation again, put your manager's name in the email, and proof of payment.
  • Retrieve the account

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    LirindL
    @minapark Hi mate, what do you mean the account is lost? Can you explain more? For example, the account is banned, suspended, etc...
  • I can not buy players

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    DrozinaD
    @drozina Now I see that I sold 2 players but the money never came in. Something is seriously wrong with this competition cause I never had any problems in previous ones.
  • Can't find the clubs on search bar

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    DE XRISTD
    @sykosis Good to know the problem is solved...
  • oops something went wrong with launching OSM. Please comeback later

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    SpecialOneS
    @jordan-serban 99% of the times, this is because users/devices had a previous account and they were locked/deleted. You need to contact us via support by filling in a ticket so we can remove link to previous account. We'll be needing you to provide previous account name!
  • The matches stay in play and I can't see them

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    SpecialOneS
    Match in play: Some servers had a glitch and some leagues were simulated later on! Logged on old account: Contact Support by filling a ticket
  • Community M League Schedule

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    SpecialOneS
    Can't make any promises about current league, but it will probably change on next update. There are a lot of situations that may occur when creating a schedule and if we set conditions we'll be always favouring someone else. Schedue is created in advance replacing teams by numbers, then we assign a number to each team. So, in this case it was just bad luck for goal 13. Let's put it the other way? What if it was a goal 1 playing against 4 goal 13 on first 4 rounds? But.... we'll discuss that (after holidays periode) and adjust if possible
  • Multiaccount Problem

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    fenerbahçe cityF
    Thank you for your help, I created my complaint from the link you specified. Nevertheless, by stating the proofs I have here, I suggest other players be more careful and not hesitate to complain like me in similar problems. They are in the same league in all 4 slots [image: 1657630110541-fransa.jpg] [image: 1657630117657-i%CC%87spanya.jpg] [image: 1657630130988-s%C4%B1rbistan.jpg] [image: 1657630135770-slovenya.jpg] transfer irregularities [image: 1657630194590-ispat-2.jpg] [image: 1657630201205-ispat.jpg]
  • Training progression 50% ?

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    DE XRISTD
    @fc-eddie_nl Thanks Eddie
  • Mor bar

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    LirindL
    @vert2002 Hi mate, If you leave a player for many rounds on the bench, or you leave the player out of the team, he will lose his morale. You should leave the player some matches to play and then the morale will increase. Your performance with your team. Are you managing your team above its objective or are you below, etc...
  • AZERBAIJAN CREW

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    DE XRISTD
    @hergeleee85 Use this topic >>> https://forum.onlinesoccermanager.com/topic/74/crews-crew-recruitment/751