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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • S

    A few weeks ago I asked to delete my account

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    FC Eddie_NLF
    @salvopatti14 Hi there, For these kind of questions it is best to contact our customer support. They can give you a much better answer than I can. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • S

    App error

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    FC Eddie_NLF
    @S-teef_NL Hi there, If you had an old account on OSM before this one, then that is probably the reason for that message. You will have to contact our customer support in order to help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • L

    OSM advertising problem

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    FC Eddie_NLF
    @leogoat25 Hi there, The only thing that will be disabled with those packs are the banners on the top/side of the screen. You most likely tapped the orange claim button instead of the dark blue button after watching the match in the OSM app. This will let you instantly watch the first of the three ads that is part of the bonus in the Finance page. If you do not want to watch that add then ignore that orange button.
  • L

    Can't manage same team after someone hacking my account and resigning...

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    FC Eddie_NLF
    @Leebron Hi there, It's impossible to get back to the same team or even same league if you resigned from your team. Also be aware that the safety of your account is your own responsibillity. If you really suspect someone else got acces to your account, then change the password of your account or set one up if you log in via social connection. Some other things to remember: never share your login credentials with someone else. if you play OSM from a shared computer, then always log out of your account. never leave your phone out of sight on your workplace or school. Collegues or classmates could prank you by messing with your teams on OSM. be mindfull when you use public wifi. Hackers could steal your login credentials.
  • andyke0_NLA

    New update

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    Majstor MattM
    This sale stuff is unneccessary, it should be activated only when it comes really really at the end of the players lifetime on the list.. Too many stuffon sale
  • Matór .._NLM

    Retro Leagues

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    Matór .._NLM
    Thanks Eddie! That sounds really good. Would be really awesome to have some Retro Leagues, since I've played this game for almost 17 years. Gives some nice nostalgic. Good to hear! Keep up the good work.
  • ToronydarusT

    An incomprehensible defeat.

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    FC Eddie_NLF
    @Toronydarus Hi there, I don't know what you expect with constantly creating topics about losing matches, but nothing is going to change. You can lose matches, even when you play at home, went on training camp and have a higher teamvalue. You have to make the decision for your own to quit or keep playing. So make it and stick with it.
  • LirindL

    German Page

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    FC Eddie_NLF
    @Lirind Good to know
  • F

    In-game ads don't work

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    FC Eddie_NLF
    @Fomer86rus Hi there, Apologies for the late response. Do you have an adblocker installed that is active for OSM? If so, you need to disable it in order to watch the videos. If that's not the case and removing cookies and cache also doesn't solve the issue, then it's best to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • انيس العمودي_ا

    Blocked from fyber offers

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    FC Eddie_NLF
    @ANIS-SALAH Hi there, Can you be more specific, please?
  • stefanogonzalez89S

    Wrong Nationality

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    FC Eddie_NLF
    @stefanogonzalez89 This is fixed again.
  • Wallix_NLW

    Away goals still count?

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    FC Eddie_NLF
    @Wallix_NL Hi there, I believe the away goal rule still apllies.
  • R

    Error 🤧

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    FC Eddie_NLF
    @Riccardo-Fabbri Hi there, Have you tried to delete the OSM app and re-installing it again? If that doesn't solve the issue, then you will have to contact our customer support. Hopefully they can help you out. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • L

    Diaby missing in Aston Villa team

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    FC Eddie_NLF
    @levano_6 Hi there, Thanks for reporting this. They will look into it.
  • R

    Advert Bug

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    R
    @FC-Eddie_NL Nope, I cant even get to the first ad. Ill look at the cookies of the browser, and see if that makes any difference
  • C

    Account delete

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    JetonTJ
    My first account was locked/deleted for unknown reasons when I took a break for around 3 months. During this time I had uninstalled the APP and I never thought my account would be deleted. I contacted the support and If I remember Roel answered and he said my account is deleted and it's not possible to recover it and I never got the real reason if someone who could have known my password deleted it or maybe it was deleted from osm side? I had nearly 50k coins and why not just delete it because new account will be created and more coins are coming? . Anyway not the first time accounts gets locked, it happened before two years with some false bans from the game server or I don't know what it was and OSM or GB never returned those accounts. I remember it very well.
  • ToronydarusT

    What could be wrong with me?

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    FC Eddie_NLF
    @Toronydarus Hi there, That your team has a higher teamvalue then the others, doesn't mean that you will automaticaly win the match. The match engine is far more complex and has dozens of parameters.
  • M

    How is the training progress bonus calculated by upgrading the training ground?

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    FC Eddie_NLF
    @Malfunction A 25% increase from 22 is 27.5, so 25% isn't that far of the mark. The above is probably just the basic system. It wouldn't surprise me if the system is far more elaborate than that. Only the developers at Gamebasics know the ins and outs of all the systems behind OSM.
  • DavideF2009D

    What's happen with my italien Team?

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    FC Eddie_NLF
    @DavideF2009 Hi there, Hard to tell without some more info. If your were talking about how your clubslot was temporarly unavailable, then that is something that can happen from time to time. Then they are doing maintenance to server/league. Once maintenance is complete, you will be able to acces your team again. If you were talking about something else, then you can create a new topic and give us some more details about your issue.
  • S

    The club is temporarily inactive

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    FC Eddie_NLF
    @sanimustafa_9 Hi there, This can happen from time to time when they are doing maintenance to the server or your league specifically. Your slot will be active again when maintenance is complete. Then you will be able to acces your team again.