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We're here to help you with questions and bugs. ENGLISH ONLY!

4.5k Topics 26.1k Posts
  • P

    Why does the game deliberately scam players?

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    FC Eddie_NLF
    @pain22_9 Hi there, I am sorry you are having issues with the free offers. Unfortunately, OSM can't do much about it. Offers are provided by external partners, who also handle them. So if you didn't received the Bosscoins, you should contact the provider from which the offers originated from. You can do that within the offerwall.
  • M

    promo codes

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    FC Eddie_NLF
    @mikel-arteta-1_3 Hi there, You will have to follow the social channels for any promo codes if they are available
  • S

    Unable to connect my account

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    FC Eddie_NLF
    @sadiq-golden Hi there, This is probably due to a social connection that is in place on a different account. Perhaps you had created a new account or let a friend connect their account on your phone. Than that social connection remains. If this still is an issue, then you will need to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us
  • J

    Lost interest money

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    FC Eddie_NLF
    @James-Van-Duuk Hi there, Interest is only given when Club Funds is in Savings during match simulation and will be added on Savings, not on your balance. So take a look at your Finance page both before the match and after the match and you will see that the amount of Club Funds you have on Savings is increased by the 2% interest that you would receive over those Club Funds. If that's not the case, then we need screenshots from your Finance page from before the match and after the match. You can then create a new topic and add all that info.
  • M

    Can’t access my team

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    FC Eddie_NLF
    Like @jurgen-klopp_37243 said: this is due to maintenance. Your slot will be accesible again once the mainenance is over.
  • Jaldeon FilhoJ

    Bug in the Result of the game.

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    Jaldeon FilhoJ
    Ok, thanks!
  • CHIPPO67C

    Team unavaiable

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    FC Eddie_NLF
    @jurgen-klopp_37243 Thanks
  • Madame Pommery_NLM

    Club currently unavailable

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    SpecialOneS
    Hi, Sorry for the trouble. There's nothing for you to do except waiting. Slot is temporarily unavailable due to maintenance, when complete all will be back!
  • poccnrP

    Everything loads so slow (PC)

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    poccnrP
    @FC-Eddie_NL okay thanks goat
  • D

    Transfers

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    D
    okkkk, thanks
  • E

    How late does an event start?

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    FC Eddie_NLF
    @Enyoii_NL Hi there, Most of the time the (weekend) events start at 07.00 AM CET/CEST.
  • G

    REAL Managers Not Responding to Negotiations!

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    FC Eddie_NLF
    No response from topic opener, so time to close this topic. @Blackdog1258 It's English only on the English forums.
  • B

    lost slot

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    B
    @FC-Eddie_NL Thank you for your help! It's OK, I began a new challenge, and I immediately got back my statistics
  • A

    There is an unusual transfer movement in the league between two members of the league

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    FC Eddie_NLF
    @Axzmzxexzrxz Hi there, First, check this topic to see if it is really counted as cheating https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/6 If so, then you can make a report through our customer service https://support.onlinesoccermanager.com/hc/en-us
  • D

    This topic is deleted!

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    No one has replied
  • A

    Login by my phone

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    FC Eddie_NLF
    @Arne-Sloat Thanks. If you had an account on OSM prior to this one, than that is most likely causing the error message. The best thing you can do is contact our customer service through the below link. They can help you out with this. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • C

    Help

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    FC Eddie_NLF
    @cristofari_90 Hi there, If you bought Bosscoins and you didn't received them, then you should be able to claim them through the career page (main page in the OSM app). If you bought items, such as Club Funds, Position Swaps and Player Packs, you should find them in your inventory (the blue-yellow OSM bag). If you can't claim them or don't see them in your inventory, then you will have to contact our customer support. You can find them via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • Mr. Eric Frank Martin_NLM

    Ads

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    FC Eddie_NLF
    @Mr-Eric-Frank-Martin_NL Hi there, Since this is after the game I suspect that you tap on the orange claim button after the match. This automaticaly starts an ad that is part of the three videos on the Finance page. If you do not want to watch that ad, you need to tap on the dark blue button that is directly on top of that orange button. Then you should only receive the Club Funds as part of your full income for the previous matchday.
  • stefanogonzalez89S

    NK Maribor missing players

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    FC Eddie_NLF
    @stefanogonzalez89 I haven't heard anything. My guess is that they will be added when the league is getting a new update.
  • multifocusM

    where are the FULL names of the players?

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    FC Eddie_NLF
    @BensonBSC Hi there, This will be corrected in a new update.