Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.4k Posts
  • D4culaterD

    Completed season but the trophies didn't update and I didn't get a winners cup ticket

    Locked
    23
    0 Votes
    23 Posts
    1k Views
    FC Eddie_NLF
    @D4culater @mickarel Sorry guys, but that won't happen. Keep in mind that it is not just you two. You might have those proof for yourself, but what about the other managers that played in your league? As well as all the other users that lost that data. It's not really fair if just two people get that data fixed, while all others are left without it. They tried to minimize the damage as best they could. It won't please everyone, but you will have to accept it that the data is lost.
  • C

    Telefonumdaki hesabımdan çıkıp kendi hesabıma giremiyorum

    Locked
    3
    0 Votes
    3 Posts
    106 Views
    FC Eddie_NLF
    @Canskycyy Hi there, For account issues you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. For next time: English only, please
  • T

    How do I open a Manager Slot?

    2
    0 Votes
    2 Posts
    94 Views
    Angga AlensiusA
    @Tenorlio If we are new players, usually we can't play all the slots straight away, slowly... The level increases, then we can open/play all the slots.
  • heyman123_3_6H

    Claiming issue

    2
    0 Votes
    2 Posts
    83 Views
    FC Eddie_NLF
    @heyman123_3_6 Hi there, Have you already reached Division 8 in the past? You will only be able to claim the Bosscoins for the first time you reach a new Division. If you delegate to a lower Division and then come back up to Division 8, you won't be able to claim them again.
  • M

    I can't confirm my account help for me

    Locked
    2
    0 Votes
    2 Posts
    99 Views
    FC Eddie_NLF
    @Munzur-Yılmaz Hi there, Have you also looked in your spam folder for the activation link? If it's also not there, then you should contact our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • P

    Gold Pack Error

    Locked
    2
    0 Votes
    2 Posts
    75 Views
    FC Eddie_NLF
    @Pedro-da-Maia Hi there, The best thing you can do is contact our customer support. They can help you out with this issue. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • FerikeKispestF

    believed to be fraud

    Locked
    2
    0 Votes
    2 Posts
    132 Views
    FC Eddie_NLF
    @FerikeKispest Hi there, If you suspect someone is cheating, you will have to report them through our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • E

    Transfer List eror

    2
    0 Votes
    2 Posts
    79 Views
    FC Eddie_NLF
    @Emirhan_1623 Hi there, You probably have your Club Funds stashed on Savings. Then you can't use them and you have to put them back.
  • brickbybrickB

    Bug with Chat new message notification

    15
    1
    0 Votes
    15 Posts
    500 Views
    ana02tA
    Yes, thanks
  • R

    Account problems

    2
    0 Votes
    2 Posts
    103 Views
    SpecialOneS
    Sorry that you're facing issues, but... Which account? This one? You had to login to be able to post here And in which platform you can't log? What error do you've? We can't guess what kind of problems you're facing, so in order to provide you help, we need to know exactly what's going on, so please explain everything from start until you got the error providing all data necessary for us to help you out!
  • J

    Device heating issue

    5
    0 Votes
    5 Posts
    209 Views
    M
    @Justen_x1 Same me too
  • D

    Squad Updates?

    Locked
    2
    0 Votes
    2 Posts
    102 Views
    FC Eddie_NLF
    @derkingauspopelhausen Hi there, The league updates won't be communicated, but they are being updated regularly. So you just have to be patient until then.
  • Ş

    The player appers on the market but cannot be purchased.

    2
    1
    0 Votes
    2 Posts
    80 Views
    FC Eddie_NLF
    @Şenses-YUNUS Hi there, Is still still an issue? If so, have you tried buying the player through the webversion of OSM. You can also try to force close the app or even try deleting it an re-installing it again. Before you delete the app, make sure you have a way to login to your account again otherwise you lose acces to it.
  • J

    Champions Cup

    6
    0 Votes
    6 Posts
    181 Views
    FC Eddie_NLF
    @JRamo6 I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.
  • P

    winners ticket

    Locked
    8
    0 Votes
    8 Posts
    189 Views
    FC Eddie_NLF
    @pukki68_7 Good to hear and thanks for the confirmation I will close this topic then.
  • Mahmoud El GohariM

    registered in 2 spots without even having control over anything

    2
    0 Votes
    2 Posts
    77 Views
    FC Eddie_NLF
    @Mohamed3088Mahmoud Hi there, Could you post some screenshots with the notifications of those two teams you no longer have acces to? Then I can report it to Gamebasics.
  • A

    Problem with the app Apple

    Locked
    3
    0 Votes
    3 Posts
    104 Views
    FC Eddie_NLF
    @Alessandro-Rosa Hi there, If removing data doesn't work, then it is probably related to having an older account on OSM that has since been disabled or locked and had the same social connection as your current account. You should contact our customer support, which you can find through the below link. They can help you out. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • K

    player pack

    Locked
    3
    0 Votes
    3 Posts
    105 Views
    FC Eddie_NLF
    @KRALEMİR31 Hi there, If you still didn't got the fourth pack, then you should contact our customer service. They can check this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof payment.
  • G

    Advertisement

    2
    0 Votes
    2 Posts
    91 Views
    FC Eddie_NLF
    @gayseri_10 Hi there, The Bosscoins packs that remove the ads are refering to the banners you would otherwise see as a free user. They don't disable ads. What probably happened is that you tapped on the orange claim + video button in the OSM app after you finished Match Experience. This is will automaticaly start the first of the three ads that are part of the bonusses you can obtain through the Finance page. If you don't want to watch that ad, you will have to tap on the dark blue claim button that is directly above the orange button.
  • rado kochasR

    Coins problem

    2
    0 Votes
    2 Posts
    115 Views
    FC Eddie_NLF
    @rado-kochas Hi there, Can you be more specific, please? Which Bosscoins are your refering to?