Support

@0matar Hi there, See the above post for the anwer to your question. @jasiuk88 Thank you

@ABM6593_NL Hi there, Sometimes it might take awhile before the Bosscoins are added on your account. If you still haven't received them, you will have to contact our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and fill in the contact sheet in English. Make sure to also include proof of payment.

@nedvedfirst Hi there, No, there isn't a way to go back to the old state. For some time now, transfers are happening at random intervals.

Hi there, I'm sorry but supensions/locked account or cheatings will never be discussed or handled through the forum. When you log in to your account you have the option to appeal. Or you can contact the customer support via the below link. Click on 'submit a request' and fill in the contact sheet in English. https://support.onlinesoccermanager.com/hc/en-us

@6969007 Hi there, Have you tried clearing cookies and cache via the browser or deleting the OSM app and reinstalling it again. Make sure you have way to log in to your account again if you delete the app. If all those things don't work you can create a new topic and provide more details about the issue by following our bug report procedure. You can find our bugtemplate in the below topic. https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3

@ahmed-fg_7 Hi there, I'm sorry but supensions/locked account or cheatings will never be discussed or handled through the forum. When you log in to your account you have the option to appeal. Or you can contact the customer support via the below link. Click on 'submit a request' and fill in the contact sheet in English. https://support.onlinesoccermanager.com/hc/en-us

@Mr-Fabio-2 Hi there, Sometimes players are being sold quickly, other times it might take days. So there is nothing wrong here and you just had bad luck that your players weren't sold quicker.

@Maxime-Nédeau Hi there, You can find our customer support via the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and fill in the contact sheet in English.

@Don-Joselito Buying players always cost some amount of Bosscoins. However, for buying a player on the transferlist you can watch a video instead of paying the 1 bc fee. You still pay the full amount of Club Funds, so maybe you choose that option. See below for the full list: buying a player from the transferlist 1 bc (you can watch a video for this instead of paying the 1 bc fee) buying a player from the scout with a rating below 100 15 bc buying a player from the scout with a rating above 100 40+ bc (not fixed as it depends on the rating) buying a legend player from the transferlist 100 bc buying a player from a special offer not a fixed amount of bc as it depends on the situation buying a player using club funds compensation not a fixed amount of bc as it depends on the situation.

Hi guys, Due to summer holidays there is a bit of a backlog on the support requests, but they are working hard to respond to every one of them. So you have to be a bit more patient.

@Kobain1991 Hi there, First of all: watch you language. Second: it can sometimes happen that a clubslot is temporarely unavailable. That means that there is some maintenance going on in your league. It's unfortunate if it happens close to simulation, but that is sometimes unavoidable. By only preparing your team for the next match in the last few minutes, you will always take a risk when something unforseen happens.

@Allensz_10 Hi there, For promocodes you will have to follow the social channels of OSM.

Hi there, Sometimes clubslots can be temporarely unavailable due to some maintenance. This usually doesn't take too long. It's unfortunate if it happens close to simulation time, but that is sometimes unavoidable. @pin-kod Matches are only postphoned if OSM is completely down for a long amount of time. I don't believe that was the case here. Something unforseen can always happen, so if you start setting your tactics a couple of minutes before match is being played, you will always take that risk.

Hi there, This can happen from time to time. It usually doesn't take very long before slot becomes available again.