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We're here to help you with questions and bugs. ENGLISH ONLY!

4.6k Topics 26.8k Posts
  • i have a question

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    DE XRISTD
    @Bembelmän Correct....thanks
  • Need Help

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    LirindL
    @manager-tapia_7 Hi mate, try to clean your cache and cookies, including all data, from your browser and see what happens...
  • Ads remover!

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    SpecialOneS
    Hi, It will remove the ads that pop often on app/website and the ones spread on diffeent places. You'll still be able to apply to all offers and also watch vdeos to get more BCs
  • my crew is gone

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    SpecialOneS
    Hi, We're sorry that you've lost 'your crew', but... If crew was really yours (as in you created/president), no matter how long you were absent, crew would still be there, unless: you've passed the crew ownership to someone else. If you were not president, then try to find someone from that crew and ask him what happened
  • Does support still exist?

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    SpecialOneS
    Hi, Sorry for the 'not so good' experience you had with support. We get quite a lot of 'rubish' tickets, so in order to minimise the delay we've automated some situations. To have a faster and effient support, you should make only one report and follow the instructions you get when you get a reply. I've just asked a colleague to close both reports you still had open and have dealt with the cheating on the league
  • Battles

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    SpecialOneS
    @Juan-Wodzu said in Battles: @SpecialOne I know I did but I still can not join While testing it, we managed to join a battle for you and before we could remove you, a battle started If this happens again, please let us know, so we can go deeper on this...
  • how long do i wait

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    SpecialOneS
    @Zayd-Ola Please create your own topic and be more specific about your problem...
  • ERROR UNFIXABLE

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    SpecialOneS
    Hi, We're sorry that you're facing such an issue, but usually this is due to local temporary files. Can you please try to clear all your temporary files (some times it's enough to press CTRL + F5) and try again?
  • Game bug

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    SpecialOneS
    Hi, We're sorry that you're facing such an issue, but usually this is due to local temporary files. Can you please try to clear all your temporary files (some times it's enough to press CTRL + F5) and try again?
  • Dutch to world

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    FC Eddie_NLF
    @Hoekloos_NL Hi, This cannot be solved as OSM NL and OSM World are two seperate versions of OSM. So you cannot use your account of the NL version for the World version and vice versa. If you want to play on the World version aswell, then you have to create an account on that version.
  • The shop has a special offer but I cannot buy it.

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    volkaankayaaV
    @jasiuk88 [image: 1673684888248-screenshot_2023-01-14-11-27-49-454_com.gamebasics.osm.jpg] everything enough.
  • how can i kick someone from my league

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    DE XRISTD
    @واردنور Hello mate...only not active managers can be kicked of a league...
  • Can't create account on the World server on my ios device

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    SpecialOneS
    When your friend logged on your device, he also linked it to your gamecenter account, that's why it keeps logging on his account. You can fix this yourself by removing the link (you can do it on OSM settings) NOTE: Let your friend know that he needs to secure his account by setting an e-mail, so he can recover it if he switches device/forget pass.... etc
  • Knockout Royale rewards

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    SpecialOneS
    This should be fixed You can claim your rewards now!
  • Bug if you leave a knockout you get the message that something went wrong

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    SpecialOneS
    Hi, we're sorry that you're facing problems when playing OSM, but can you please provide us some more info, so we can help you? Please take a look at this post https://forum.onlinesoccermanager.com/topic/308/important-info-please-read/3 to get an idea on what kind o info we need. There's no need to fill in all the info on the template, but we need enough info to be able to reproduce it! About the mail question, you're right. You can't have same mail address on Dutch and World version!
  • Buy Club Funds

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    Majstor MattM
    @Lirind Probably some Beta testing since not all users have it.. but this is really really unfair when someone has it in battle and others dont.. and specially if the one having it is crazy enough to pay for these -_- Brilliant thing is that just a month before this ridiculous idea I was told that it is not fun to build squad so easilly with 2.5x value transfers and 2.0 is so much better
  • Special player

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    MarkusRW5M
    @Bembelmän for 29,99€ you got 100M, then you can buy the player. Schnäppchen!!
  • Nicaraguan players

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    SpecialOneS
    Hi and tks for your feedback! The reason why there're no Nicaraguan players is because they don't play on any of the leagues we provide
  • Problems with transfers

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    SpecialOneS
    Glad all is solved! Tks @Bembelmän
  • Bug App Battle overview

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    jasiuk88J
    @Bembelmän have same version like you [image: 1673125718577-osm_2023-01-07-22-08-10.jpg]