Skip to content
Brand Logo
  1. Home
  2. Support

Support

We're here to help you with questions and bugs. ENGLISH ONLY!

4.7k Topics 27.0k Posts
  • R

    I dont receive ads or packs on the shop

    8
    1 Votes
    8 Posts
    268 Views
    patser_NLP
    @Sjappi_NL try restarting the game, i have this often and do receive my coins later
  • StefanS1311S

    Coins problem / Achievement reward

    Locked
    4
    0 Votes
    4 Posts
    189 Views
    FC Eddie_NLF
    @StefanS1311 You're welcome
  • C

    Cant use account on IOS

    Locked
    2
    0 Votes
    2 Posts
    90 Views
    FC Eddie_NLF
    @coelho_507 Hi there, For account issues you will have to contact our customer service. They can help you out with this. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option OSM to fill in the contact sheet.
  • K

    I need to delete my account

    Locked
    3
    0 Votes
    3 Posts
    129 Views
    FC Eddie_NLF
    @Kerim_Yusuf Hi there, You need to deactive it yourself. Just log in to that account and go to your profile to deactivate it.
  • D4culaterD

    Completed season but the trophies didn't update and I didn't get a winners cup ticket

    Locked
    23
    0 Votes
    23 Posts
    1k Views
    FC Eddie_NLF
    @D4culater @mickarel Sorry guys, but that won't happen. Keep in mind that it is not just you two. You might have those proof for yourself, but what about the other managers that played in your league? As well as all the other users that lost that data. It's not really fair if just two people get that data fixed, while all others are left without it. They tried to minimize the damage as best they could. It won't please everyone, but you will have to accept it that the data is lost.
  • C

    Telefonumdaki hesabımdan çıkıp kendi hesabıma giremiyorum

    Locked
    3
    0 Votes
    3 Posts
    128 Views
    FC Eddie_NLF
    @Canskycyy Hi there, For account issues you will have to contact our customer support. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. For next time: English only, please
  • T

    How do I open a Manager Slot?

    2
    0 Votes
    2 Posts
    120 Views
    Angga AlensiusA
    @Tenorlio If we are new players, usually we can't play all the slots straight away, slowly... The level increases, then we can open/play all the slots.
  • heyman123_3_6H

    Claiming issue

    Locked
    2
    0 Votes
    2 Posts
    109 Views
    FC Eddie_NLF
    @heyman123_3_6 Hi there, Have you already reached Division 8 in the past? You will only be able to claim the Bosscoins for the first time you reach a new Division. If you delegate to a lower Division and then come back up to Division 8, you won't be able to claim them again.
  • M

    I can't confirm my account help for me

    Locked
    2
    0 Votes
    2 Posts
    110 Views
    FC Eddie_NLF
    @Munzur-Yılmaz Hi there, Have you also looked in your spam folder for the activation link? If it's also not there, then you should contact our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • P

    Gold Pack Error

    Locked
    2
    0 Votes
    2 Posts
    86 Views
    FC Eddie_NLF
    @Pedro-da-Maia Hi there, The best thing you can do is contact our customer support. They can help you out with this issue. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet. Make sure to provide proof of payment.
  • FerikeKispestF

    believed to be fraud

    Locked
    2
    0 Votes
    2 Posts
    142 Views
    FC Eddie_NLF
    @FerikeKispest Hi there, If you suspect someone is cheating, you will have to report them through our customer service. You can find them through the below link. https://support.onlinesoccermanager.com/hc/en-us Then click on 'submit a request' and choose the option 'OSM' to fill in the contact sheet.
  • E

    Transfer List eror

    2
    0 Votes
    2 Posts
    93 Views
    FC Eddie_NLF
    @Emirhan_1623 Hi there, You probably have your Club Funds stashed on Savings. Then you can't use them and you have to put them back.
  • brickbybrickB

    Bug with Chat new message notification

    15
    1
    0 Votes
    15 Posts
    552 Views
    ana02tA
    Yes, thanks
  • R

    Account problems

    2
    0 Votes
    2 Posts
    116 Views
    SpecialOneS
    Sorry that you're facing issues, but... Which account? This one? You had to login to be able to post here And in which platform you can't log? What error do you've? We can't guess what kind of problems you're facing, so in order to provide you help, we need to know exactly what's going on, so please explain everything from start until you got the error providing all data necessary for us to help you out!
  • J

    Device heating issue

    5
    0 Votes
    5 Posts
    229 Views
    M
    @Justen_x1 Same me too
  • D

    Squad Updates?

    Locked
    2
    0 Votes
    2 Posts
    111 Views
    FC Eddie_NLF
    @derkingauspopelhausen Hi there, The league updates won't be communicated, but they are being updated regularly. So you just have to be patient until then.
  • Ş

    The player appers on the market but cannot be purchased.

    2
    1
    0 Votes
    2 Posts
    92 Views
    FC Eddie_NLF
    @Şenses-YUNUS Hi there, Is still still an issue? If so, have you tried buying the player through the webversion of OSM. You can also try to force close the app or even try deleting it an re-installing it again. Before you delete the app, make sure you have a way to login to your account again otherwise you lose acces to it.
  • J

    Champions Cup

    6
    0 Votes
    6 Posts
    207 Views
    FC Eddie_NLF
    @JRamo6 I have received the news that the data of the trophy cabinet is lost due to the server issues last weekend and they can't be restored. So that season won't be listed there, unfortunately.
  • P

    winners ticket

    Locked
    8
    0 Votes
    8 Posts
    223 Views
    FC Eddie_NLF
    @pukki68_7 Good to hear and thanks for the confirmation I will close this topic then.
  • Mahmoud El GohariM

    registered in 2 spots without even having control over anything

    2
    0 Votes
    2 Posts
    85 Views
    FC Eddie_NLF
    @Mohamed3088Mahmoud Hi there, Could you post some screenshots with the notifications of those two teams you no longer have acces to? Then I can report it to Gamebasics.